We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hardware and Tools

Connolly's Do It Best

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware and Tools.

Complaints

This profile includes complaints for Connolly's Do It Best's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Connolly's Do It Best has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/20/2024 I took a push mower to ********** Hardware Georgetown for diagnostic for repair for self propelled drive going out. ********** advertise on their website $50 deposit for diagnostic. I was informed the diagnostic charge was now $75 and that amount would be applied toward total bill if I chose to have repairs made. I also had them put on the order that I did not want to exceed $100 for any repair since this was an older mower. ********** advised that I would receive a call to advise me on cost for repairs. On 5/8/2024 I received a message on my phone stating the mower was done. I never received a call to advise me on costs for repairs. When I picked the mower up I found out that they were charging me for two special order front drive wheels and a blade sharpening for a total of $92. I asked if my $75 deposit was going to be subtracted from this amount, and they stated no that was the labor charge. I asked the assistant manager why I did not receive a call, and he stated repairs are not done at their store. I asked where are the old wheels from the mower and they said they did not have. So I spent $167 dollars for two wheels and a blade sharpen that I did not authorize, and the self propelled drive on the mower is still messed up. I was taken. I made another attempt to speak to the manager at the Georgetown store and was told too bad. I advised him I was filling a BBB complaint and he told me to go ahead.

    • Initial Complaint

      Date:02/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a Penske truck from Connolly's Do It Best on 1/26/2024 and paid $21.00 for three days of insurance on it. I was then told there was a $100.00 hold until the truck was returned. I returned the truck on 1/29/2024, a day early. I waited a week for my deposit to be returned to my account and called Penske customer service when it didn't return to my account. The Penske representative told me there are no holds and that the $100.00 was part of the insurance fee. The insurance was $7.00 a day, for three days. I explained that to the customer representative and he promptly hung up on me. I was intentionally lied to about pricing and was told the $100.00 deposit would be returned so long as the truck was undamaged. I want my money back, that is all. Please assist me with this predatory theft issue.

    Connolly's Do It Best is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.