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Business Profile

Communication Consultant

Precision Utilities Group, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Employee showed up unannounced to start trenching in a fiber internet line through our yard and to our house. Issue #1 he didn't knock and let us know what was going on and get permission to do what he was doing. #2 He had no utility locates done, to legally be doing what he was going to do. When questioned he said he knew where everything was. So I asked which side of the house does the gas service go, he of course, could not tell me. I informed him I also have an electric line running from my house to my shed he would have hit. Problem #3 he was going to trench half the line in my neighbors yard. He said this was utility easement, I explained the utility easement runs parallel with the road, not through our yards. This guy definitely would have fooled most people and unfortunately and probably has. This is absolutely terrible business, and I would hate for some unsuspecting single mom or elderly having do deal with unforseen issues when ordering internet.

    Business Response

    Date: 06/04/2024

    Dear BBB Northeastern Indiana,

    We are working with the customer to resolve the issues.  Our supervisor will be meeting with him in the next few days.   Precision Utilities Group did have valid locates for this address.  

    Thank You,

    ***

  • Initial Complaint

    Date:11/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been waiting since Sept 22 to get fiber optic cables buried. We were told by the internet company they were supposed to have completed this on Sept 27. We need this work done asap, as we cannot mow half of our yard since the cable is going across it.

    Business Response

    Date: 11/08/2023

    We just received this ticket to **** from the company.  The delay is not the fault of Precision Utilities Group, Inc.   This drop is expected to be buried Monday morning.

    Customer Answer

    Date: 11/08/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, assuming they show up on Monday as they stated

    Thank you.

Precision Utilities Group, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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