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Business Profile

Communication Consultant

BaseLine Communications

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Communication Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2021 I signed up for internet with baseline internet. I was told at that time that service can & would be provided to me and that the service was currently being installed in my area. I was not give enough a time frame at that time due to the weather. I waited patiently throughout the winter and when spring came I decided to reach out to baseline regarding my internet service. I was told they were currently working in my area and it shouldnt be long. Approximately 1 month goes by and I reach out again to baseline and was told that they would be installing my area in 2wks. I again waited patiently and after another month went by I again reached out to baseline. This time I was told that since I was the only one on my street that was interested in internet they felt it was just to costly for them to give me service. The problem I have with this is baseline has maintained all along that I could get service ( they even went as far as to boar for the service and put up boxes but have not ran the fiber yet) but yet almost a year later and I have nothing from this company. I have given them money ($1) sign up fee in December 2021. I dont feel that I have been treated fairly and they are currently running fiber to customers less than 1 mile from me. I also feel very mislead and I feel they shouldnt be aloud to deny me service just because Im the only one on my street. They advertised to me and was told I could get internet from them, thank you

    Business Response

    Date: 12/01/2023

    Customer started service with ********************** Internet on August 25, 2022 and is very satisfied with the service. Please see attachment. Could the complaint disappear now? It has been over a year since that occurred.  

     

    Thank you,

    ***************

    ****************

    Customer Answer

    Date: 12/01/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

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