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Business Profile

Lawn Maintenance

GO Irrigation, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/29/22 GO Irrigation's new irrigation estimation: $5,600; paid deposit: $2,600.8/24/22 System installed, then he asked to do a deck ($3,000); ****** square feet grass removal/topsoil/grading/sod ($7,975); downspouts ($700); caulk guttering ($1,200); house washing ($1,200); and demolition/new kitchen wall opening ($1,500). I hired him for a deck, grass removal/topsoil/grading/sod, and downspouts. The guttering was replaced by a professional, house washing was completed by a professional, and demolition declined. Between 7/29/22 and 9/15/22, I paid $15,000: $2,600, $3,000, $4,500, $2,400, and $2,500 for a new irrigation system, a new deck, ****** square feet grass removal/topsoil/grading/sod install, and 5 downspouts. I just was promised a 7-zone irrigation system with ongoing maintenance included; removal of grass with a sod cutter, two dump trucks of topsoil, grading with a machine, sod installation; and downspouts 6' or more from the house. What I received was an irrigation system not properly buried, held together in spots with duct tape, the wrong size of hose used, and sprinklers too high or too low, in the wrong location, etc. The deck was not square and sat directly on the ground without 12" ventilation. I live on a slab that is not appropriate for a deck, only pavers or a concrete patio per several landscapers, so the unfinished deck had to be removed. The downspouts were less than 6' in length with corrugated tubing used, so had to be replaced, the yard was never graded, and no topsoil was delivered. I paid for ****** square feet of sod, but only ***** were purchased and delivered. The sod was being installed over the sprinkler heads, sidewalk, curbs, etc. I gave multiple chances to fix things. The yard looked worse and the sprinkler system had two leaks with repairs. I asked for a refund. I was blamed for his shoddy work and he refuses to refund me. I would like a refund, and reimbursement for the deck removal and destroyed supplies I have receipts for.

GO Irrigation, Inc. is NOT a BBB Accredited Business.

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