Complaints

This profile includes complaints for Express Alterations, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Express Alterations, Inc. has 2 locations, listed below.

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  Express Alterations, Inc.

  7826 E 96th Street Fishers, IN 46037-9629

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  Express Alterations, Inc.

  1029 W Main St Carmel, IN 46032-1433

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this business to get wedding gown alterations.They did the fitting and I was told that I would receive a call from the owner with the cost of the alterations.***** calls me the same day, and tells me it would be $65 but would offer half off discount if I paid in full that same day.I told her that sounds very cheap and I don't mind paying the full price, I even told her to charge $80 to include the tip, she declined the $80 and said she doesn't accept tips until job is completed. I later receive a bank notification of a $650 charge. I immediately called them back and ask if that was a mistake in their end, to which she tells me $650 was correct, I emphasized "six, five, zero?" She says yes.My aunt then calls in for further clarification, and let's her know that would I would actually like the half off discount that she offered on the first call, confirms again that ! would receive half off and confirmed the ***** price of $325. I received the refund of $325. I go in for a final fitting to which the owner says I still owe $325, to my confusion I explained l've already paid in full. She says no, I still owe. I explained she should be better at communication and provide detailed receipts and bills.The owner ***** then proceeds to hold my dress and tell me that she can just remove all the alterations from my dress and return it to the way I brought it in, extremely rude. I paid the $325 to receive my dress but the way they conduct their business and unprofessionalism is not okay.There is a language barrier which is okay, but they agreed to what I was saying when I was confirming pricing, repeating the number back to them and they confirmed "yes". This is not $650 worth of alterations, my wedding is 9 days away. Respectfully, do not give this place your business.