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Business Profile

Tire Dealers

Monteith's Best One Tire & Auto Service

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Monteith's Best One Tire & Auto Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Monteith's Best One Tire & Auto Service has 12 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON 4-29-22 I TOOK MY TRUCK IN FOR A LOF. I TOLD THEM AT THE TIME THAT MY GARAGE REEKED OF GAS WHEN I ENTERED, AND TO CHECK TO SE IF THEY COULD FIND ANYTHING. I SAID IT APPEARED TO BE REDISH IN COLOR AND SMELLED LIKE GAS. NOTHING WAS REPORTED. ON 5-03-22 I HAD MY TRUCK IN FOR REMOVEAL AND REPLACEMENT OF A REAR SPRING SHACKLE. AGAIN, I TOLD THEM OF THE REEKING GARAGE AND SEEING LEAKING FLUID FROM UNDER THE TRUCK. AGAIN, NOTHING WAS FOUND. ON 09-05-22 I STOPPED AT ****** AUTO, THEY WERE GETTING READY TO OPEN THE NEXT DAY. THEY TOOK IN MY TRUCK AND IMMEDIATELY FOUND THE FUEL LEAK. THEY WERE NOT WANTING ME TO DRIVE IT HOME AS THEY SAID IT WAS DANGEROUS TO DO SO. BUT I HAD TO, BUT I WENT BACK FIRST THING IN THE MORNING THE TECH SAID IT WAS VERY OBVIOUS THAT IT WAS LEAKING. THEY HAD TO ORDER A SPECIAL KIT TO REPLACE THE LINE. THE COST TO ME WAS $794.50 PLUS ALL THE GAS I LOST. NOT ONLY DID THIS BUSINESS PUT ME IN HARMS WAY, BUT THEY ALSO RISKED MY PROPERTY, GARAGE AND HOME. THEY ALSO RISKED THE LIVES OF ANYONE WHO MAY HAVE WALKED UP TO MY TRUCK WHILE IT WAS PARKED, AS THE SMELL OF GAS FUMES WERE ALARMING OUTSIDE OF MY TRUCK. I AM ASKING FOR A REFUND OF THE $794.50 PLUS THE ESTIMATED 15 GALLONS OF GAS I LOST. ($60.00) 15GAL. X $4.00. I AM ALSO WONDERING IF I SHOULD TAKE THEM TO COURT, BUT I'M NOT SURE YOU CAN HELP ME WITH THAT. I AM NOT ABLE TO FIGURE OUT HOW TO UPLOAD YOU MY DOCUMENTS, BUT I WILL MAKE COPIES AND SEND THEM TO YOU. I ALSO COULD NOT FIGURE OUT HOW TO PRINT UP THE FORM TO MAIL. THANK YOU FOR YOUR TIME AND FEEL FREE TO EMAIL ME FOR FURTHER INFO. ***** ** ***** ************ **********************

      Business Response

      Date: 12/21/2022

      *****, I appreciate you taking the time to let us know of your concerns. I apologize that we were unable to locate your fuel leak. As you can see from the invoices that you submitted(Invoice Number *******, *******) we never charged you an inspection or diagnostic fee for looking for the fuel leak. We only charged you for the work that was performed during your visit. We did not cause your fuel leak, we did not charge for the inspection, nor did we perform the repair. We do not believe we are responsible for the expense of the repair and will not be issuing payment at this time. Thank you. 

      Customer Answer

      Date: 12/30/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    Monteith's Best One Tire & Auto Service is BBB Accredited.

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