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Business Profile

Find A Pet

PupsLuv, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Find A Pet.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a dog with several health issues when his paper work states otherwise. He has had multiple incidents that indicate a seizure has happened. Two separate vets have said the puppy is suffering from some unknown disease/complication. We are seeking a refund and vet fee reimbursement.

    Business Response

    Date: 05/30/2022

    To whom this may concern,

     

     

     

    To whom this may concern, 

    This is in response to the complaint filed by ********************* on behalf of *****************************. 
    To whom this may concern,

    This is in response to the complaint filed by ********************* on behalf of *****************************.

    On March 25, 2022, **************** purchased a Cavalier *********************** Spaniel puppy assigned microchip *************** from PupsLuv. *************** received the puppy on April 30, 2022. At the time of purchase, *************** was provided the PupsLuv ***************** Policy and the 10 ************** Program, which state that Solutions.Pet and PupsLuv must receiveveterinarian certified documentation, and the puppy must be seen within three days of taking physical possession.

    On May 12, 2022, ********************* and **************** contacted Solutions.Pet stating the puppy was diagnosed with Liver Failure, and they were looking to return the puppy. It was explained in detail that they would need to send the veterinarian documentation before a resolution can be offered per the warranty. Solutions.Pet contacted the veterinarian's office and was informed there was no official diagnosis yet as more testing was needed. On May 12,2022, Solutions.Pet called and emailed **************** requesting that they complete the rest of the puppy's testing so a diagnosis can be found and a resolution can be reached.

    We are very sorry to hear of the health issues your puppy has experienced. We would love to assist you through this process and can only offer a resolution with a confirmed diagnosis from a licensed veterinarian. We encourage you to contact Solutions.Pet with any questions,concerns, or updates regarding your puppy so we may come to a resolution.


     Sincerely,


    PupsLuv

PupsLuv, LLC is NOT a BBB Accredited Business.

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