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Business Profile

Tree Services

Cain's Tree Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired their service to remove a tree, in the process they hit my house damaging the gutter, window trim and siding, as well as significant holes in the yard from equipment, and busting my window well covers. The gutter was fixed incorrectly obviously not straight. I have made numerous calls, the owner keeps saying he will come by, but never does. He did not even leave a note or inform of the earlier damages. When I called he said he already knew.

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** Tree Service damaged my property by dropped a tree onto my house and deck, significantly damaging both *******, gutter, and deck. This was +8 weeks ago, and ****** (the owner of the company) has told me "he is coming to fix" it every week since. He is un-professional and is now just silent about the issue. Leaving me no choice but to fix it myself and warn other potential customers about this dangerous company and business.

    Business Response

    Date: 11/28/2022

     

    Already fixed *********************** Porch about a month ago 

    Customer Answer

    Date: 11/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    [Provide details of why you are not satisfied with this resolution.]

    ********************* still has not reimbursed me for getting both my roof and gutter fixed.  Business owner (*********************) also refuses to contact me and I have to speak with his brother instead.

    Yes, ***** (his brother) fixed my deck.  But, I am still out $643 which I have been told numerous times would be taken care of by this "business".

    Please find attached, including conversation saying I would be reimbursed back on October 28, 2022.


    Regards,

    ***********************


Cain's Tree Service, LLC is NOT a BBB Accredited Business.

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