We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

Lonsbury Garage of Angola
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Lonsbury Garage of Angola's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lonsbury Garage of Angola has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 29, 2022 our 2014 ***** Odessey was towed to Lonsbury Garage in ****** with flashing check engine lights. Lonsbury was willing to work with our extended warranty and we so appreciated their efforts on their part however the repair took 10 weeks and included them backing into a vehicle while in their garage. No rental was provided for us during this time. They did fix the dent but did not fix the paint touch up. Within 12 hours of getting our van back the van was driven 2 blocks and had to turn around because the check engine light was blinking again. By the time I returned to the edge of my driveway- 2 blocks, all power, steering, and brakes were gone. The vehicle was towed again back to Lonsbury garage. It was determined that THEY had neglected to do an oil change and antifreeze got into the crank shaft destroying our engine. 6 weeks later - a total of 16 weeks we got our van back with ********* replacing the engine. We were given a 90 day warranty on the engine. Note no rental was provided for us as they only had courtesy vehicles and they were too small for our needs with kids and car seats. In July we noticed some fluid on the garage floor. We knew it was past our 90 days so we scheduled it with another service garage. Thinking it was a water pump problem the mechanic began the replacement and found that our engine was cracked. It is his belief we got a bad engine. The vehicle was driven in normal circumstances and although it was past 90 days nothing out of the ordinary was expected of the vehicle. Lonsbury garage was contacted and they declined to help with the problem because we had a warranty. Our warranty refuses to cover cost because it is not a lubricanted part. We are no replacing the defective engine that they installed at our expense. Lonsbury Garage owes us some portion of the engine repair costs.

      Business Response

      Date: 08/21/2023

      On 8/21/2023 at 10:38 I, ****************************, President of SDC Automotive LLC, called and spoke with ***. I advised I had not received any communication about the job being completed or that the extended warranty did not cover the repairs needed. I apologized about the entire situation and advised I will be sending a check in the amount of $3320.00 to cover the cost of the replacement engine. 

      The check was mailed out on 8/21/2023 and it is check number ****.

      Customer Answer

      Date: 08/22/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      We are greatly appreciative of their efforts to make the situation right


      Thank you.

      **** and *********************

       

       

    Lonsbury Garage of Angola is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.