Reviews
This profile includes reviews for Payroc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 20 Customer Reviews
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Review fromMichael M
Date: 04/21/2025
5 starsMichael M
Date: 04/21/2025
Having my merchants process through PAYROC has always been a great decision. The *************************** always goes above and beyond to assist the merchant and myself to resolve every issue ever arisen. Agent Support is quick to respond and answer questions and give guidance. I will always refer other ***/Agents I know to put their business through PAYROC.
Payroc
Date: 04/24/2025
Thank you so much for your positive feedback! We're thrilled to hear that your experience with Payroc has been exceptional. Our **************** team is dedicated to providing top-notch support, and it's wonderful to know they've consistently gone above and beyond to assist both you and your merchants. We're also glad that our Agent Support team has been quick and responsive, offering valuable guidance whenever needed.We're committed to maintaining this high level of service and support for all our partners. Thank you for choosing PAYROC!Review fromSteve A
Date: 04/16/2025
5 starsSteve A
Date: 04/16/2025
Their fees are so remarkably low that salesmen from other processors just throw up their hands and give up. I regularly make a trip up and down the east coast, and when I'm hit up for a "credit card convenience charge" more than 2%, I recommend Payroc to the vendorand I've made dozens of recommendations so far.Payroc
Date: 04/17/2025
Thank you so much for the fantastic review and for being such a strong advocate for Payroc! Were thrilled to hear that our competitive rates and service offering's have made such a positive impression-not just for you, but for the many vendors youve recommended us to. It means a lot to know that youre helping spread the word. We truly appreciate your support and loyalty!Review fromSara T
Date: 04/03/2025
5 starsSara T
Date: 04/03/2025
We have worked with the amazing father son team, **** and ****** ***** for nearly 6yrs now. We have grown, expanded and evolved our business a few times over the years and they have had a product, solution and suggestions for each part of our journey that have not only saved us money but also put increased profitability in our reach by having so many payment options for customers. I cannot recommend them enough and always carry their business cards to pass out to other small businesses. If you want a *** who not only believes in your business but also supports you in any way necessary, ask for **** or ****** *****! While on an equipment set up at our location, ****, witnessed our staff struggling to keep up with orders. With no hesitation he scrubbed his hands, threw on some gloves and got to work. I was shocked to walk in and see him in full swing making orders and doing way more than than he had to; just to see our business succeed. Thank you for being a huge part of our journey and we look forward to many more years with Payroc.Payroc
Date: 04/07/2025
Thank you so much for the kind words and continued trust over the years. Its been a privilege to support your growth and be part of your journey. We are glad to hear that your support networks truly go above and beyond, and we're proud to have them on the Payroc team.Were excited for whats ahead and look forward to many more successful years together!Review fromJeff B
Date: 01/30/2025
5 starsWe love how easy it is to use the credit/debit card processing software to take payments from our customers. The money is directly deposited into our account the very next day. The people who work in customer service are very friendly and ready to help you when you need them.Review fromLillies of F
Date: 12/31/2024
5 starsGood service no problem. The machine and coustomer service has been great.Review fromStephanie N
Date: 11/05/2024
5 starsI appreciate that customer service is quick to answer questions and solve any issues that arise.Review fromJoe L
Date: 10/01/2024
5 starsPayroc is the epitome of a world class organization that actually puts people first. Hard to come by these days!Review fromCrossroads S
Date: 02/26/2024
1 starFees On Fees On Fees Overpriced basic lease equipment. They had the wrong email on file and our company never received a monthly statement or any kind of communication from PayRoc. The account was set up with an auto-pay (we received our daily deposits and we paid our monthly bill thru this feature). After 3 months of service, a *** FEE started being applied to our payment. (Without any notice or communication) After over a YEAR of paying a *** fee, wireless fee, and consumer choice fee, ON TOP OF OUR CUSTOMERS BEING CHARGED A PERCENT WITH EACH TRANSACTION, a new accountant questioned the cost of service and contacted PayRoc. They did answer questions, changed the wrong email, and informed us that the *** fee could be taken away once we complied. We got compliant, and were refunded for 2 months of *** fees but charged again the following statement ?!?!?! When we reached out about the new *** fee they said there was nothing they could do and we were already refunded once.... We canceled our service. The representative that helped with canceling said they would send our service agreement over to review the *** Compliance Agreement and Cancellation Fee. They never sent it over and our company was charged $595. Outside of these last few months of bad service. The website used to manage your portal is dated and not as helpful with reporting as others. The End of Day deposits would batch together sometimes and we wouldn't get a daily, but 3 days together. It was inconsistent and unreliable. The representative/director that set us up is a joke and extremely unhelpful. Definitely fee scammed by the change in fees and monthly charges. I would recommend another service for anything looking to sign up. PayRoc is not worth the headache.Review fromAmy B
Date: 01/26/2024
1 starTerrible! I canceled my account with them and mailed the overpriced leased equipment back in September, which I have proof of. They claim it was not received nor did I complete all the proper paperwork to close the account and continued billing our company in spite of numerous requests to cease. Even charged me the annual renewal fee when they knew **** good and well I did not want to renew. Stay away from them-our new processing provider charges less to actually process the transactions than Payroc/Retriever did for nothing.Review fromChristina B
Date: 01/08/2024
1 starOn 7/12/2023 the Sales Rep with Payroc set up my business with 2 credit card processors and took my current company machines with him to return as part of his welcome to Payroc " We do everything for you so you don't have to worry we even cancel your current service. " I have changed providers a few times over the past 7 years and have always handled the cancelation and return of equipment and never had any issues. I signed the *** agreement / lease agreement and was told no charge for equipment that again everything was covered no other documents where given other than marketing material. I though nothing more until a few weeks go by and I am still being charged by my old provider. On 9/8/2023 I contacted my old provider to question drafts for services not rendered to find out that Payroc never cancelled my service with them and no return equipment. I reached out to Payroc Sales Rep and was informed that yes they had been told and that the equipment was returned "may have crossed in the mail " I was told he would contact them and email them with proof of what I was told . I recieved emails from my old credit card processor and collection notices. I again reached out to Payroc sales Rep to be told he had taken care of it. I also reached out to my old company and told them what he had been telling me and that he was emailing them with the proof. I was also forwarding the emails to Payroc sales rep along with copy of the collection letter and fees I was now being charged! I decided on 10/2/2023 to file a writing cancelation to my old provider and that trigered a return of equipment email which I forwarded to Payroc. Was told again equipment had been returned I asked for proof never received. This caused old provider to draft equipment draft out of my account which caused fees to be charged. I have filed complaints and to this date no help from Payroc and they have refused to take responsibility!!! I have lost thousands at this point and e-mails to prove this
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