Complaints

This profile includes complaints for Advocate Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advocate Property Management

  2244 95th St Ste 214 Naperville, IL 60564-8033

  
• 

  Advocate Property Management

  17605 Oak Park Ave Unit A Tinley Park, IL 60477-3999

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold our townhouse at ************** and purchased a townhouse at ****************** which is two driveways down. Our sale was scheduled for closing on January 8th however we had to ask for an extension not having anything at all to do with our buyers but instead our association management had not addressed our common insurance bill until the last hour. As a result we could not get a complete insurance document needed by their lender.

  

  Business Response

  Date: 03/07/2025

  We appreciate Ms. ****** reaching out and understand her frustration regarding the delay in her units sale. We sincerely apologize for any inconvenience this may have caused.
  
  To clarify, the ********************** policy was secured in a timely manner and finalized on December 31, 2024. It is common practice for community associations to finalize their insurance policies close to the renewal date to allow ample time for reviewing and selecting the most appropriate coverage.
  
  We understand that your buyers lender required a certificate of insurance (COI) and that this contributed to the delay. While the Association bound coverage on time, it is important to note that the insurance carrier requires time to complete their underwriting process before issuing the **** This process is standard in the industry and was handled in the usual manner.
  
  We regret any inconvenience this may have caused, but we will not be reimbursing additional costs associated with the closing.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23034644
  
  I am rejecting this response because:
  

  As mentioned in my original complaint I was scheduled to close on my house on January 8th.  I wanted to close on January 8th  but due to the lack of a completed  insurance policy we were unable to close in time.  This was of no fault of mine.  As you can see from my attached forms all the paper work regarding insurance says TBD on the important fields.  Our association manager failed to have this completed in a timely manner and therefore it cost me the home seller an additional ****** for the additional costs in putting the closing off for an additional week.   The breakdown is 
  HOA:  ***** a day
  Taxes: ***** a day
  Heloc interest:  ***** a day
  Utilities:  8.00 a day 
  Total ***** a day x 8 days= $******
  This should not have cost me a dime. The insurance policy was not addressed in a timely manner.  It was not even addressed until December 31, 2024.  Our buyers lender could not approve the documents without the complete policy number.    Advocate dropped the ball and I am paying for it.  This should never have happened and I want to be reimbursed.  Please see the attached documents to support my argument. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 03/17/2025

  We appreciate Ms. ******* additional response. To clarify, Westward360 bound the associations insurance on time and prior to expiration, with nothing unusual about this renewal, including a TBD place holder for new policy numbers. While we regret that binding coverage on the final day of the existing policy and the subsequent issuance of the certificate of insurance led to a delayed home closing, the matter was handled appropriately. The certificate of insurance was issued, according to what Ms. ****** provided, on January 8, 2025, which was in time for a closing on the same day. There was no impropriety in our process, and we will not be reimbursing any additional costs related to the closing. Thank you.

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 23034644
  
  I am rejecting this response because:  Advocate and ***** ****** know they made a mistake here.  They urgently tried to help me at the last minute to  get the insurance updated in the correct way.  They should man up to their mistakes and pay me the $576.00 I am out because of their delay in looking into our insurance policy in a timely manner.  I know that BBB can't make them pay me so I will go to the Attorney General as well.  
  
  Sincerely,
  
  ***** ******
  Sincerely,
  
  

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company required us to have fire alarms installed which we understand. The offered to provide the services. The fees for service were never discussed prior. We never received an itemized copy of the bill. Come to find out the charged us 800+ dollars. We have tried to call them, email them, filed a complaint within their office and not one person has gotten back to us. This is poor business practice, extremely unprofessional. As we try and try to rectify or find some mutual agreement the continue to ignore us and then send demand letters with threats.

  

  Business Response

  Date: 02/13/2025

  We are the agent for the board of directors, who is elected by the Association members each year.  We are not the decision makers for the community, although we provide consultation based on our years of experience. Upon receiving Mr. ****** complaint, we reached out to the Board to obtain confirmation on why they chose to have us charge this expense back. After discussing this with them, we have determined that the charge should not have been added to Mr. ****** account. We are removing that charge, along with any late fees or collections fees that may have been charged as a result. We regret the inconvenience, and apologize for the delay that it took to resolve this issue. We appreciate his feedback about our staff response times or, in this case, the lack thereof. This has been passed along to the leaders for our team, and we really appreciate the details he shared about areas where we can improve with our communications. We are committed to improve on our response times to all our unit owners to assure that each receive a response to their inquiries. 
  
  
  

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mismanagement of HOA funds. I have been trying to settle my account with ********************** since 2021. Every time they ask me to provide proof of payment, I do. They continue to tell me that the payment was applied and it is not the missing payment. I continue to ask what month is said to be missing. They do not know yet my account continues to be charged late fees, and now attorney fees. Considering I keep providing copies of checks and proof of deposits without results, it is clearly an accounting error on their end. I just want my account settled. This is causing unnecessary stress in my life.

  

  Business Response

  Date: 02/12/2025

  We have reviewed Ms. ******** complaint. Unfortunately, at this time, Westward360 cannot discuss the account balance or resolve any concerns through the Better Business Bureau because her account is in collections with an attorney, and a collections lawsuit has been prepared. We ask that if Ms. ****** would like to discuss her balance, including payments that have been received and recorded, or any payments that may still be missing, that she contact ****** Shifrin ****** at ************. We regret that we cannot discuss this matter further.

• Initial Complaint

  Date:01/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact the office as our HOA payments are due and they have yet to send me a payment booklet. They did this last year as well and then tried to bill me a late fee. The customer service lines go directly to the *********** and nobody I have called appears to speak clear English and if they do speak some English - they do not understand the question.

  

  Business Response

  Date: 01/16/2025

  Hello, I have forwarded your complaint to the manager, and someone should contact you about this. Please let me know if you haven't received a call or email. 

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have camera and a sign posted inside of my home on my property, and I received a violated from the **** when I received the first violation, I requested a hearing in writing in my initial response. They continue to fine my account without them showing actual proof of my violation in writing from the governing documents that they refer. I also requested a hearing 3 separate times, that they continue to ignore and violate my rights as a home owner. I am requesting a hearing in a timely manor on the subject of these violations be proven in written per the governing documents. I am not going to wait weeks go bye while you continue to fine my account, but repeatedly ignore my request for a hearing.

  

  Business Response

  Date: 08/27/2024

  Mr ****** was offered a hearing and the board scheduled the hearing after their board meeting on the 14th. Mr ****** did not show to the hearing. He was informed that the board conducted the hearing and that he was in violation, and would continue to receive daily fines until the violations were corrected and proof of the correction was submitted to our office. We also confirmed with the associations attorney he is not entitled to another hearing regarding his fines. We can provide the attorney emails or the board messages if needed. 
  
  Thank you

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22131770
  
  I am rejecting this response because:

   

  Recently, they have weakened their position in this matter by sending me a partial refund, I am requesting a full refund. If my story has no merit, why are they issuing me a refund at all. I requested a hearing several times before the 14th. They did not respond in a timely manner for me to choose a proper hearing date. I never agreed to meet on this day. I have the right to pick which day I would like to meet. Please look at her verbiage closely, She says "IF a hearing is requested." It does not say I requested and confirmed this hearing date. Also, you will see she says that this date will not be used to go over the charges in question. "However the hearing should not be used to debate or argue the governing documents." This is another attempt of this company to violate home owners rights. They are very childish and manipulative when trying to solve problems within the homeowners association. I have the right to argue and bring up what ever points may be relevant to my case. I never picked or confirmed this date with her. She went on her own and scheduled the hearing without my consent and then tried to micro manage and short stop my point, by adding I wont be able to argue my point. This is a violation and she has over stepped her bounds. At this time i am requesting your company completes the rest of the refund, that has already been started. 

   

  
  Sincerely,
  
  ** ******

  

  Business Response

  Date: 09/16/2024

  Unfortunately, this owner believes that he gets to choose the hearing date. That is not true. His account was credited due to the violation being corrected and he was on daily fines. The refund was for the days that were charged after the violation was corrected. His request was submitted to the board and they contacted their attorney regarding a concern they had. Once they had their information they responded to the Community Manager with directive and the owner was notified. 

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22131770
  
  I am rejecting this response because:

  In fact, it is my right to get a fair chance at having a hearing, I did not receive that. This is just more evidence of their companys will to violate the rights of Homeowners. Which was clear in the last email presented where you said I can have a hearing but CAN NOT go over any of the documents.

  That is not in the scope of your authority. 

  
  You gave me a 1/2 of refund because I was unfairly violated and to keep from having a hearing you gave me back what was clearly in the wrong. 
  

  I am requesting FULL REFUND at this time. And for you to stop trying to over step your boundaries and violate my rights as a Homeowner. 

  as you can see this company confirms to play with Home owners rights 
  
  Sincerely,
  
  ** ******

  

  Business Response

  Date: 09/25/2024

  Hello, the reason there was a partial refund is for the days where daily fines were occurring after the violation was corrected. The fines still apply for when there was a violation. This is the decision of the board. 

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have an structural damage to our condominium floor and the association is not doing anything. The plywood is sinking. I contacted the association several times and they arent responding

  

  Business Response

  Date: 07/18/2024

  Hello, can you please let me know the name of your property manager? 

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 22007855
  
  I am rejecting this response because:  Yes the manager is ****************
  

  Sent from my iPhone

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/30/2024

  Advocate as the property management company has no control over the board's decisions. 

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advocate Property Management, without any evidence, charged me with violating garbage can procedures for our townhomes they manage. They have harassed me for the past few weeks with several emails and a hard copy letter. They escalated their abusive behavior when they stole $25.00 from my July 2024 HOA monthly payment to pay for the alleged violation. They accused me of leaving a garbage can outside past set hours on May 31, 2024, and they also claimed I did not have my address on my cans. I have repeatedly told them that I keep track on my calendar of when I put my cans outside. The only day in May that I had my cans out was on May 15, 2024. I also have bold numbers on each of my cans and the one removable lid. I put my cans out on garbage days in the morning and put them away on the same day. This has hurt my quiet enjoyment of living in my home. It seems unfair that a management company can falsely accuse someone of violating a condominium rule without any evidence. Then, stealing $25.00 from my monthly HOA payment puts me at risk for late fees. This is a frightening abuse of power against a homeowner and erodes any trust I have with them handling my HOA payments.

  

  Business Response

  Date: 07/02/2024

  The violation letter to this owner contained a clear option for the owner to set a hearing with the board to contest the violation if inaccuracy was a concern.  No hearing was requested.  Additionally, this particular violation noted by the owner was requested by a board member, not the management company.  
  
  The fine on the account is a violation for not turning in her census form, not for a garbage can violation.  All decisions are made by the board and actions are directed to the management company.  The management company being blamed for this issue is a misdirected complaint, as all actions are by the direction of the association board of directors, not management.   

  Customer Answer

  Date: 07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advocate took over managing for the complex I have a unit. They sent me a notice with the balance due they received from prior property management company. I called many times (with no response) trying to explain it, I sent multiple emails that were also ignored; I asked for a response from the Board to Penalty Waiver Request I emailed on February 2024; I never received it, probably it was never presented to the board. Instead of any help they just kept sending me automatic emails with the balance due; meantime I explained with the prior management company how late fees was charged, I email a proof in the form of cleared checks showing that payment were made on time; of course it was also ignored as well as all my emails with the demand for Board response to my request.And so on.... They are not worth anymore of my time, today they sent me another letter with extra $40 charge for "demand letter"; they threatened me with collection agency; since my credit score is excellent I just paid the $290 they wanted. Even that I proved that I made all payments on time, even that I emailed Penalty Waiver Request, even that I asked couple times for response from the Board etc, nobody ever emailed me that response and nobody called me back. I was totally ignored by everybody who checked my emails (if anyone did....); everything looks to be generated by the system.

  

  Business Response

  Date: 06/24/2024

  Hello, can you please let me know the name of your property manager? 

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21873379
  
  I do not know who is property manager for our building, your company took us over this year. None of the letter I received was signed by particular person, they were just signed by Advocate Property Management. 
  The name of our association is: Countryside Condominium Association II; property address is *********************************************. I believe it is enough information to locate who is responsible for our building.

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 07/16/2024

  ************************,
  
  Thank you for reaching out. With respect to your post, please note that your manager did have this on the agenda and executive session agenda at the board's last meeting held on April 14, 2024. At that meeting, based on a review of your letter and your ledger history, the board voted to maintain the late fees on your account. Late fees continued to accrue since the original late fee that posted was not paid in 2023. So regardless of future on-time payments, until that balance is zeroed, late fees are still in effect.
  
  We understand your position and if you'd like to further appeal with the board, we can help facilitate that, but please note we don't have direct control of late fee policy, as that is your association's and your board's ultimate discretion. 
  
  We CAN however waive and refund the $40 demand letter fee what was assessed on our end in good faith. But again--once we have board direction, it is not our authority to act against that, so we cannot waive the remaining $250 in late fees without express redirection from the board.
  
  Thanks

  Customer Answer

  Date: 07/19/2024

   
  Complaint: 21873379
  
  I am rejecting this response because:

  I demanded an answer to the waiver I submitted several times in email and via portal. I never received any answer; if I did please provide the date of email or message and I will remove the claim, I am sure you are unable to provide it since there was no answer; moreover I was charged with additional fees. Only claim filed with BBB forced you to provide some answer; however it is still not satisfactory to me; if the board refused my waiver please provide minutes or any other written statement from the board. As of today I provided all evidence showing you ignorance, you just replied via message without any type of document attached.

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 07/30/2024

  Hello, 

  Please see attached email from your property manager stating that the late fees are still valid. 

  Customer Answer

  Date: 08/03/2024

   
  Complaint: 21873379
  
  I am rejecting this response because:

  Firstly: I asked for a response from the Board to Penalty Waiver Request I emailed on February 2024; I never received it, as you said it is *********** to waive the penalty, not yours so I am still asking where is the official response to my penalty waiver?

  Secondly: As you mentioned you took over our association from January 2024; when I asked for late payment penalties you did not provide me with explanation, you just said that it what you received from previous property management company... - fine.. I decided to contact with property manager at Red Brick since, based on my experience he is very responsible person - I asked him for explanation of charges (see attachment) and he confirmed that late fees were charged for other months of 2023, not just for July of 2023; In a Penalty Waiver I proved that all other payments were mailed on time.

  Your explanation that I was charge $50 every month for late payment of  July 2023 assessment does not match to what I received from prior property manager.

  I understand that you took over our association, I do not expect you to know what was happening in the past, that is why I received information from the source; that is why I simply prepared Penalty Waiver Request for the Board and that is why I expect to get the written response from the board. Could I make it simple...

  All I requested from you was to present it to the Board, get the written response or at least Minutes from the meeting and provide it to me - was it done? Isn't it you job?

  Instead, I kept receiving emails and letters with balance due, until I paid to secure my credit score.

  The whole complain is less about money that I unfairly paid but more about business practice of your company.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/16/2024

  Hello,
  
  The board will be sharing their response and input on this matter in writing. We are just waiting on their confirmation. 

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 21873379
  
  I am rejecting this response because:

  I am waiting for that 6 months already; meantime I was charged extra penalties and fees and I was intimidated with collection agency and so on; all my emails with requests for board response were ignored. If my request was timely presented to the board I want to get minutes from that meeting; in minutes I should see what was discussed during the meeting. Can I get it?
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 08/26/2024

  Hello, 
  
  Again, the board (who made this decision) will be sharing their response and input on this matter in writing. If you'd like to further appeal with the board, we can help facilitate that, but please note we don't have direct control of late fee policy, as that is your association's and your board's ultimate discretion.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this company to fix leaks in my basement for the past 6 months. I have black mold now growing because they have done nothing. I actually posted a complaint about them online to which they responded to because they dont want to look bad. THEY APOLOGIZED online under my complaint 5 months ago trying to cover their butts. THEY STILL NEVER REACHED OUT ABOUT MY PROBLEM THOUGH. Truly a terrible company. Incredibly unorganized and they really couldnt care less about whats actually going on.

  

  Business Response

  Date: 03/18/2024

  Hi *****, can you please let me know your address and the name of your property manager? 

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving late fee notice on December, 29, 2023, my daughter promptly called Advocate Property management. She was told that $50 late payment fee applied to my account due to late payment in December, 2023. I promptly sent proof of payment. During phone call with the board today (18-Jan-2024) my daughter was shocked to found out that $50 late fee was actually imposed to my account not because late payment, but rather because the payment I made was for $304.01 instead of $304.10.I am 86 year old and has poor vision. I made an honest mistake typing on the computer $304.01 instead of $304.10 when HOA payment was sent in November, 2023 via my ********** bill pay system. The same amount was repeated in December 2023 as the bill payment system automatically suggested the same amount for the recurred payments.Wrong payment amount was only 9 cents due to obvious human error.Therefore, I requested to waive $50 late fee since payment wasnt late. The missed $0.18 cents will be added to the next HOA payment. However, my request has been denied.In addition, I feel like I was discriminated. Association and management company stopped providing any maintanance to the building where I live. Driveway and path leading to main entrance to my building has never been cleaned from ice and snow. Common area has heater, but it was shut off for many years. Thermometer reading shows 0Celsius inside of my building. Carpet in the main area has never been replaced. For many years I have been experienced plumbing issues due to main pipe problems. I scheduled and paid for rodding service outside of my unit boundaries myself without any compensation from Advocate PM management company.I also found out that my HOA fees is much higher than hoa fees of other homeowners for similar square footage. My monthly hoa fee is $313.01. I have 2 bedrooms 2 baths with total area 1263 sq ft, while HOA fee for unit A in *************************** is $312. This unit has 3 bedrooms with 1,405sq ft.

  

  Business Response

  Date: 02/14/2024

  Her response has been addressed by legal at K&M and have been addressed in the past Board Meeting last month. 
  
  

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21169356
  
  I am rejecting this response because:

  This response contains false information. My complaint has not been addressed.

  My daughter was  interrupted and disconnected from the board meeting. 

   My request of waiving late fees  due to poor vision(I typed $304.01 instead of $304.10   when I paid HOA fees online through  *********** ***** has been denied.  AdvocatePM continue denying all other requests to perform services for my building.

   I strongly believe that  homeowners money have been misused.  

   HOA Budget allocates money for services that have not been provided to homeowners.

  I also strongly believe that I was discriminated by Advocate management company. They took advantage of elderly people who don't have energy and finances to fight  them.

  My HOA fees are much higher than fees of other homeowners with the same floor plan. 

  All my requests for sevices have been either ignored or denied.

  Sincerely,

   *****************************

  

  Business Response

  Date: 03/05/2024

  Her response has been addressed by legal at K&M and have been addressed in the past Board Meeting last month. 
  
  She underpaid her assessments in Nov 2023 and 2024. The request to remove late fees was denied by the board. 
  
  The heaters are located in the shared hallways. All piping is underground in concrete. The hallways have never gone below 40 degrees as far as I know. And weve had -80 degree temperatures. The only pipes in the walls are for the laundry rooms and those are located within the units. 
  
  We have never had any frozen pipes from those laundry room pipes. The heaters have been turned off for at least 25 of the 38 years weve lived here. 
  We have saved thousands of dollars by turning them off.