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Business Profile

Elevator Service

KONE, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Service.

Complaints

This profile includes complaints for KONE, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

KONE, Inc. has 62 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • KONE, Inc.

      4225 Naperville Rd Ste 400 Lisle, IL 60532-3699

    • Kone Elevators

      12017 Starcrest Dr San Antonio, TX 78247-4349

    • Kone Inc.

      3375 Koapaka St STE D160 Honolulu, HI 96819-1872

    • Kone, Inc.

      265 Lyon Ln Birmingham, AL 35211-6407

    • Kone, Inc.

      2511 W 5th St Sioux Falls, SD 57104-5634

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kone is not responding to my emails in regards to fines for ******************** that they should be responsible for.

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We regularly get no response from this business about open concerns.We need to resolve elevator inspections requirements for us to be current within the jurisdiction but they fail to follow up.They could not fix our service elevator in late February, left without providing details of the problem, have been unresponsive in getting this information to us and also the plans to resolve the issue.

    • Initial Complaint

      Date:01/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had elevator issues for over 2 weeks which resulted in a battery needing to be replaced. After the battery was replaced the elevator in our building has been randomly trapping people in the elevator, going to wrong floors and simply not working correctly. **** has been out 4 times and the elevator has not been repaired correctly. This is a company that simply does not care, has ridiculous contracts, and just wants to rake in money.

    • Initial Complaint

      Date:01/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      KONE has been the elevator service company for elevator in my restaurant for several years.I employ them to maintain the elevator. It is used by handicapped customers and staff.In July of 2022, the solenoid failed and the elevator was no longer operational.KONE suggested a "soft start" solenoid, I was told the repair could be done in a couple of weeks.After no activity for several weeks, I contacted KONE to get a status update.They said the "soft start" solenoid was on back order.A couple of weeks later ( now September 2022) I informed KONE that I would pass on any ADA ********* i got to them, due to the lengthy lag in their repair.As soon as I said ADA *********, KONE sent a tech with parts that made my elevator operational.The tech also forgot to reset a breaker, so the elevator had no light inside ( I diagnosed this my self )The current situation is that my elevator works, but I have no idea what parts have been installed.I paid KONE **** dollars deposit for installation of a soft start solenoid, back in the summer of 2022.I have been in touch with several KONE people, they still want to collect the full amount for the initial repair.I want to just have the elevator working properly, and never have to deal with KONE ever again -******************* Owner ********* Restaurant **************************************

    KONE, Inc. is NOT a BBB Accredited Business.

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