Reviews

Review Details

• Review fromJanay A

  Date: 04/29/2024

  1 star

  Janay A

  Date: 04/29/2024

  I was quoted a price of 5600 for work on my transmission. After making multiple payments towards the 5600 I later found out the price had increased to 6100. They still have my car and they've had it since early Feb. Aamco has never mentioned storage fees for my vehicle but now that I'm on edge about this price increase they have threatened to charge me storage fees if my vehicle isn't paid off by the end of may. I'm not settling for this discrimination act against women. I will take my paperwork and the agreed balance I owe and use it to go to court. It ***** that as a woman we always have to go through this dealing with mechanics. You cannot quote someone a price and then go up on that price, just because you feel like it. I do not recommend this place of business to anyone because they are untrustworthy. **** is the man who quoted me the original price of 5600 and was working the front desk when I paid my deposit and is also the same guy who is threatening to charge me storage fees now and is also the guy who doesn't remember the original price he quoted me. Now there's a new guy working the front desk who started a month ago who gave me a price of ******************************* I hope you guys do the right thing in this situation because I'm not letting you get over on me. Thanks!
  

  AAMCO Transmissions of Crest Hill

  Date: 05/02/2024

  ************:We were surprised and disappointed to see your comment. Reviewing our files, I can assure you that the price you were originally quoted was $5867.50 plus tax which totaled $6128.30 ($260.80 tax). I have attached to this response a receipt from your first payment after the initial deposit of $1600. That payment on 2/23 was for $360. At the bottom of the receipt, you will see the job value at $6128.30. I spoke with both **** and *** who are the shop managers and they emphatically stated that they did not tell you that storage charges would apply at the end of May. We understand and respect that you have been making regular payments to resolve this invoice and under those circumstances, wed never use storage charges as a means to hurry the payments. To be clear, we understand that transmission repair is almost always sudden and expensive. We always do whatever we can to work with our customers to resolve a vehicle issue and in this case, extending payment over many months was our way of trying to help you. We are sorry for any misunderstanding with regard to the invoice total however, please rest assured that we will stand by our work with the best warranty in the industry and we thank you for being an AAMCO customer.

• Review fromEdward R

  Date: 01/11/2024

  5 stars
  Was in from out of state to take care of my dad. I intended to service my trans myself as a retired mechanic but did not have time. **** said no problem using my fluid i bought from ***** which is essential to good maintenance in using the correct fluid. I had no other transportation and waited to be done, I thank **** (manager) for his support and timeliness...five star for him and his team. Sincerely, Ed   

• Review fromIda M

  Date: 05/02/2022

  5 stars
  Excellent customer **********************. Very knowledgeable and courteous employees. Quick and to the point, would definitely recommend this location.