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Business Profile

Web Design

Holistic Web Studios

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Holistic Web Studios to create me a website back in June 2022 and paid half up front and the other half of my payment on July 12. At the final payment on July 12, I was supposed to receive a live website but never did. When I did not receive a live website as promised I told them that I wanted a refund. Holistic Web Studios told me that I couldnt have a refund because it was past the point in the project for a refund. At that point in the project, I should have seen a live website and not just a mock layout with some pdf files to make notes on. Since I did not receive a live website as promised, when promised, I filed a dispute with my credit card company. The merchant lied to *********** and said that they provided me with a log in to the live website. They did not. They only provided me with a log in to the mock layout with .pdf files. The merchant also told *********** that I wanted to cancel the project because I had a falling out with a business partner. This is not true either as I have never had a business partner. ***********s reason for not refunding me is that I agreed to terms and conditions of the merchant and the project was past the point of being able to be refunded. What point? They only created a few pdfs after they had all my money. I have been going back and forth between the merchant and *********** for months to try and get this refunded because I have never received a live website.Holistic Web Studios appears to change their address, phone number, and team members on their website frequently which should also be a red flag.When I posted a review about Holistic Web Studios saying that they do not provide the product or services that is paid for, I had *********************** from Agile Web Studios contact me saying he was from the compliance department and that they are the parent company of Holistic Web Studios. He said he understood my project wasnt completed and wanted my permission to add it to his team portal. I just want a refund

Holistic Web Studios is NOT a BBB Accredited Business.

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