Complaints
This profile includes complaints for LKQ Corp's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 229 total complaints in the last 3 years.
- 70 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an engine from LKQ manufacturing for round 2400 dollars the engine they produced had used lifters and would not work properly they okayed the repair to replace the lifters they said they would reimburse for all parts and labor they set up a case number of ****** for the claim to replace the lifters after the work was done they only reimbursed $230.78. they did not reimburse for the cost of the lifters which was ****** dollars I have contacted them five times about this they keep saying oh yes we will pay you but they don't do it it's been going on for over 4 months now and they still have not reimbursed me for the lifters. I'm hoping you can help me resolve this issue thank you.
Business Response
Date: 02/18/2025
Good day,
We are so sorry that you had such a frustrating experience. An additional $472.00 payment to you is being processed.
Respectfully,
Customer Relations | **********************
**********************************************************************Customer Answer
Date: 02/20/2025
Complaint: 22922504
I am rejecting this response because: Thank you for your response in that you are going to finally reimburse me for the lifters that were replaced in the engine I will keep the case open until I actually receive the money. Thank you
Sincerely,
****** ******Business Response
Date: 02/25/2025
Good day,
This complaint has been resolved.
Initial Complaint
Date:02/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a car part from LKQ Pick Your Part, in ********** SC on 01/28/2025. The total I paid was $258.13. At the time of purchase, a warranty fee was automatically added to the cost, $45.60. LKQ employees did not tell me the warranty fee was optional. Later when I found out that I could have declined the warranty fee, I went back to LKQ, told them I did not want the warranty, and asked that the fee be refunded. I was told the fee could not be refunded. I left the premises and then contacted LKQ customer **********************, via their website. LKQ customer ********************** told me the fee could be refunded. They also said for me to go back to the ********** location, ask for the manager, and the manager could refund the fee. I did as instructed, by LKQ customer **********************. However, ********************** employees were extremely rude and uncooperative. The manager still refused to refund the fee. I left the premises again and contacted LKQ customer **********************, a second time. It has been several days and I still have not heard back from LKQ customer **********************. Per ********************** employees, their computer system automatically adds the warranty fee, when they ring up items. Since they do not advise customers that the fee is optional, this is making them extra money. This is a very shady way of doing business. I have never encountered any other place of business that has done something like this. LKQ should be ashamed of themselves, for doing business in this manner. This is without a doubt, the worst I have ever been treated by any place of business. I think all potential LKQ customers, should be advised of **********************'s shady business practices and the unacceptable behavior of its employees. Furthermore, I would like to get help with receiving a refund for the warranty fee. The warranty fee is $45.60 Sincerely, *** ********Business Response
Date: 02/14/2025
Good day,
We are so sorry that you had such a frustrating experience. A representative from our company has been instructed to contact you to coordinate a refund.
Respectfully,
Customer Relations | **********************
**********************************************************************Initial Complaint
Date:01/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/23/2024 I purchased a part from referenced company. 15 minutes later I requested a refund, knowing that they hadn't even processed let alone shipped, due to wrong part. They immediately created a shipping label and claimed it shipped. Item never shipped and company refuses to refund. They stole $318. Attached are the screenshots for the tracking # they supplied of which *** has no product to ship, on the 12/23/2024 & on 12/26/2024. Business is engaged in fraudulent and unethical practices.Business Response
Date: 01/30/2025
Good day,
We are very sorry you're having such a frustrating experience. We have reviewed the the time line of the events surrounding this order. We have found that our facility did everything possible to cancel this order prior to shipping. Refusing delivery is the best option.
Respectfully,
Customer Relations | **********************
**********************************************************************Initial Complaint
Date:01/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother went to a shop where they ordered a transmission of the price of *******! With grand total of ******* for my 2016 **** fusion on 1/11/2025 at 8:48am with lkq! A week went by and no sign of the transmission! We called the shop just for the shop to advise us that IT WAS DAMAGED IN TRANSIT! It is now date 1/23/2025 ! The shop stated that LKQ said only way to get a refund is if they still deliver it and the shop sends it back!!! Now how does that make sense! For lkq to state it was damaged in transit on coming back!? I think not!!! My mother wants her refund asap and yall can keep that transmission!! Asap! Before we take this to court regarding the customer ********************** as well and the refund status!Business Response
Date: 01/28/2025
Good day,
We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased your part from and we will be happy to assist. Without knowing where your purchase was made, we can't identify the order and get the process started to rectify the situation. Please reply with an LKQ invoice or Work Order number.
Respectfully,
Customer Relations | **********************
**********************************************************************Customer Answer
Date: 01/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The shop advised they sent it back and is getting a full refund. So Im closing this until then
Sincerely,
***** ******Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a used transmission 6/12/24 the transmission had a warranty the transmission went 12/16/24 They replaced the transmission and I had to pay for labor the transmission they gave me only lasted from 12/16/ to January 20 2024 and they are saying that this new transmission has no warranty which no one ever told meBusiness Response
Date: 01/24/2025
Good day,
We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased your transmission from and we will be happy to assist. Without knowing where your purchase was made, we can't identify the order and get the process started to rectify the situation. Please include an invoice or work order number, if available. Please provide names of individuals you may have discussed this with.
Respectfully,
Customer Relations | **********************
**********************************************************************Customer Answer
Date: 01/27/2025
Complaint: 22847395
I am rejecting this response because:
I got my transmission from the ************ location
Sincerely,
******* *****Business Response
Date: 01/28/2025
Good day,
We are still unable to locate an order using the email address, phone number and location provided. An invoice number, a date of sale along with the name of persons you had contact with will be needed.
Respectfully,
Customer Relations | **********************
**********************************************************************Initial Complaint
Date:01/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am working with an auto repair shop, All American Auto Body, of Elgin IL at ****************. Since just after the turn of 2025 we have been waiting for a part to finish repairs on my car. It's understandable that sometimes auto parts can take a while to be delivered. That's the nature of the business. In extreme cases it could be much longer than I have waited. However, the representatives at LKQ keep telling All American Auto Body that it will be delivered the "next day" and that it is ready for delivery. One instance came up where the vendor stated to All American that it was too cold for the delivery trucks to move. The reasons keep changing, but the part has been in stock and been promised to be delivered for a few weeks now. If it had just been LKQ stating that we're working on it and we will get it to you when we can then that would be one thing. However, when they give firm timelines and consistently do not meet those timelines than it causes undue hardship. This is a matter where simple communication and honesty could have prevailed. In my case, I made financial decisions that were based on the specific dates LKQ gave. And this is with leeway knowing how life and business works. But at this point its past all good will. I am now losing money by making my decision to use this company. And it hurts my local Auto Shop, a longtime local small business who relies on honest communication from its vendors. Again, on it's own delivery delays happen all the time. But when the owner of a business is actually in contact with someone who, at this point, appears to just be flat out lying to them it has negative consequences that could have been avoided with honesty. These are negative consequences for the consumer (me) and the small business. There isn't a lot of competition or alternatives to this vendor in the field. But there are some, especially with specific autos. Personally, I would not work with an auto shop who works with LKQ as a vendor in the future.Business Response
Date: 01/24/2025
Good day,
We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased your parts from and we will be happy to assist. Without knowing where your purchase was made, we can't identify the order and get the process started to rectify the situation. Please include a work order/ invoice number if available
Respectfully,
Customer Relations | **********************
**********************************************************************Customer Answer
Date: 01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:01/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order *******. Emailed *** **** 01-06-2025 just like he said to in order to get a scheduled pick up for my engine core. Didn't hear anything from him so I called him 01-10-2025. No answer. Had to leave a message. Still haven't heard anything. I need to get the core pick up scheduled so it can be returned and my core charge can be refunded.Business Response
Date: 01/13/2025
Good day,
We are sorry you have had such a frustrating experience. A representative will be reaching out to you by email to schedule the core pick up.
Respectfully,
Customer Relations | **********************
*********************************************************************
-----------Customer Answer
Date: 01/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company has reached out and has scheduled the pick up.
Sincerely,
******* ****Initial Complaint
Date:12/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I wanted to express the deep disappointment with the experience that Ive had with LKQ pick your part at the **************************************************************, phone: ************** on 10/20/2024 at 10AM. I called the center many times with no one to response my call. On 10/27/2024,I drove back an hour and a half to requested to return the item to purchase without the warranty. I was told that I could not buy the items back without the warranty because once returned the item would be thrown in the trash. I thought escalating this would help.Frustratingly, no resolution has been given by this company for the issue, in fact, *** had to navigate their internal bureaucracy. The Fayetteville LKQ pick your part branch answers to no one in the corporation. Only their direct manager has decision-making powers, corporate washes their hands and says they are different entity from Pick Your Part. On 12/05/2024, I called the corporate and they mentioned that they do not handle any issues with locations, but with websites orders only. I emailed my concer to the corporate email ******************************** , but no resolution. I learned through many calls with LKQ is that local centers are independently owned with no corporate regulations for any complaints. I am requesting the garantee fee of $40 approx. to be reimbursed. This local center under the corporate's name LKQ bill customers direcly rather than asking the customer if it would be a preferred option. No disclosure, no informed consent, but a fee inmediately added in the customer's ********************, Best Buy, **** as others offer similar services, but they never impose this fee directly in the customer's bill and waiting to see if the customer will realize hours later to request being opted out of this service. This is very telling how this corporate operates with zero accountability.Business Response
Date: 01/03/2025
Good day,
Our apologies for the error. We have reached out to you and per the discussion you will be receiving your refund. Thank you for your business, and we hope to see you again soon!
Respectfully,
Customer Relations | **********************
*********************************************************************Initial Complaint
Date:12/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a transmission that was supposed to have 90 day warranty. The transmission never worked and now they dont want to refund me the moneyBusiness Response
Date: 12/11/2024
Good day,
Our apologies for the error. A refund was issued. Thank you for your business, and we hope to see you again soon!
Respectfully,
Customer Relations | **********************
*********************************************************************Initial Complaint
Date:12/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called and spoke with ********, and told her what I needed. I purchased a motor and had my mechanic pick the motor up from the ****** location. My mechanic called and said the motor was a piece of trash, the throttle body, and the intake, were missing, the upper plenum was busted, and there was a large crack on top among other things. I called to return the motor and was told there would be a restock fee. How should I be charged a restocking fee for something I was told was a motor, only to find out after the fact when I called to discuss the motor, that all of the motors don't come with everything, that they don't know until you see it. I have emailed ********************************* over 15 times with NO response, have lifted ***** in returns over 10 messages, but no return call. I called today 12/6/24 to accounting they don't have anything showing a refund being processed. I have spent to many hrs dealing with this I was on the phone from 7 am til noon trying to get a refund. And I SHOULD NOT be charged a restocking fee for a piece of trash, it is a big difference in MOTOR, and LONG BLOCK motor has everything you need to install !!! I have to go, weeks without getting our church truck fixed, can't pick up donations for holidays.Business Response
Date: 12/10/2024
Good day,
Unfortunately,parts bolted on are for convenience only and are not included in the warranty,as was stated in the warranty information included with your purchase. We can assist if there is damage to the blocks, heads and internal lubricated parts,but there appears to only be issues with accessory parts. You can refer to the link for all of our warranty policy's ***********************************************************; However, we will make an exception and have one of our representative's reach out to you to process the return with a full refund.
Respectfully,
Customer Relations | **********************
*********************************************************************
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