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Business Profile

Marketing Programs

Vertrue

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Programs.

Complaints

This profile includes complaints for Vertrue's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vertrue has 39 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Vertrue

      8770 W Bryn Mawr Ave STE 1000 Chicago, IL 60631-3516

    • Vertrue

      9500 W. Dodge Rd Omaha, NE 68114-3331

    • Vertrue

      PO Box 241721 Omaha, NE 68124-5721

    • Vertrue

      PO Box 241632 Omaha, NE 68124-5632

    • Vertrue

      PO Box 241644 Omaha, NE 68124-5644

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I unfortunately just noticed many months of ***** charge on my card ever month going back to 2023. I have no idea what this charge is for. I tried calling the company and goes to a pre-recorded fake message. This looks like a total scam and needs to be shut down. I told my credit card company to block this ******. They told me I have to cancel the contract with the company, but I never signed a contract that I know of because it is a scam.

      Business Response

      Date: 12/02/2024

      December 2, 2024

      BBB of Chicago & ***********
      ******************************
      *******,*******; 60601
      ************
      ***************************************************************************************


      Re:**** ****
      Complaint ID Number: ********


      Dear *** or Maam.

      This letter is in response to your recent correspondence regarding the 24 Protect Plus program for Mr. **** ****. We are confident the following information will be beneficial and answer Mr. ***** questions and concerns.

      The 24 Protect Plus program is a gift card purchasing program that offers rebates for every gift card acquired through the program. For instance, when a member purchases a $25 gift card, they receive a rebate of $5.00 for each $25 gift card bought within the program. This credit will be reflected on the same credit card used for the gift card transaction. Members can purchase gift cards from retailors such as **********, *******, Staples, Auto Zone and more.

      Mr.**** registered for the 24 Protect Plus program following a transaction on the ******** website. Upon finalizing his purchase, he was presented with the opportunity to join the 24 Protect Plus program. To proceed with his enrollment, he provided his name, mailing address, phone number and **************** credit card information. To complete the enrollment, Mr. **** accepted the terms and conditions and submitted his request for enrollment.

      Upon receiving Mr. ****** inquiry on November 25, 2024, the 24 Protect Program has been terminated. As a result of this cancellation, no additional billing will take place. In accordance with Mr. ****** request, a refund totaling $1,098.90 has been issued to his **************** credit card. Within the next 3 to 5 business days, Mr. **** will observe 22 credits for 24 Protect Plus, each amounting to $49.95.

      If you or Mr. **** have any questions, please dont hesitate to contact me at the number below. I will be happy to assist you!

      Sincerely,

      ****** *****
      Customer Service Resolution Specialist
      ************

      Customer Answer

      Date: 12/10/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a refund for the charges. I am happy with the resolution. Thanks for your help!

      -**** ****

    • Initial Complaint

      Date:09/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a fraud alarm from my credit card company saying that MVQ Your ID solution was taking money off my card and I didnt authorize it. My got this card with my phone that I order that say call ********** to active my newQlink phone and do my husband called and claimed they asked for my credit card and charged $3.95 to activate it. He took my card without my knowledge and gave it to then when I told him no they never charged me to activate my free government phone services. It was too late. He did it and every since they been taking $3.95 off my credit card. I want a refund and this to stop. I even got my husband to call the number my card gave me ********** and tell them to stop and refund me. They say they would stop but still taking $3.95 off my card and I told my card company and they say that they will investigate and send me a new card but still somehow MVQ your ID Solution found a way to take money off my card. FreeMsg Self Fraud Alert: Unusual activity on **** Credit Card ending in ****. $3.95 at MVQ*YOUR ID SOLUTION, ***********, IL. If authorized reply YES, if not reply NO. Or call ************. To opt out, reply STOP.Help

    • Initial Complaint

      Date:05/30/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/27/2023 I was charged $ ***** for Card Pre-Auth MVQ*YOUR ID SOLUTION.I have not purchased or had interactions with this company.This is an unauthorized purchase.I would like to be refunded the $ ***** if it goes thru.

    • Initial Complaint

      Date:05/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reviewed my consumer report and noticed there was an inaccurate accounts on my credit report: 1. JPMCB CARD SERVICES Nov, 2016 2. ************* Nov, 2015 3. ************ Nov 2014 *************************** have assumed the a vital role and have a responsibility to report a Consumer information to the best of their with Maximum Accuracy. I contacted Transunion and asked them to investigate & remove the inaccurate accounts from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature they have not been able to provide such proof to me. This is a violation of the Fair Credit Reporting Act and this disputed item may not appear on my credit report if it cannot be supported by any evidence of proof.

    Vertrue is NOT a BBB Accredited Business.

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