Colleges and Universities
Adtalem Global Education, Inc.Headquarters
Complaints
This profile includes complaints for Adtalem Global Education, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint regarding the violation of *** ********** with Disabilities Act) laws and the lack of accommodations provided in my case. The difficulty I have faced, coupled with the lack of communication and unresolved nature of this matter, has been extremely challenging.Despite my previous attempts to address this issue, it appears that there has been little progress or resolution. I want to emphasize the importance of adhering to *** regulations to ensure equal access and accommodations for individuals with disabilities.I kindly request an immediate investigation into this matter and a prompt resolution that aligns with *** requirements. It is my hope that through this formal complaint, the necessary actions will be taken to rectify the situation and prevent similar issues in the future.If there are any additional details needed or if you require further clarification, please feel free to contact me at [your contact information].Thank you for your prompt attention to this matter.Sincerely,*****************************Customer Answer
Date: 01/24/2024
Complaints have been sent to the company from 4/25/23 until 1/23/24 without resolution. I requested escalation to the manager of the company and have been denied and ignored. Please forward my complaint to headquarters for review. As they should be made aware of the lack of communication between their employees and consumers.Customer Answer
Date: 01/29/2024
I would like to receive a response from corporate in regards to the lack of services provided by the company after numerous attempts to resolve issues.Customer Answer
Date: 01/30/2024
What proof do you require? I am a student at *********************** which is served by this company. My student ID# *********
Business Response
Date: 01/31/2024
In order for ****** to respond to the student's complaint through the BBB portal, and to discuss this matter with the BBB, the student must fill out and sign the attached FERPA release form.Initial Complaint
Date:12/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******, a subsidiary of this company, fooled me into buying unlimited access to ****** for the *** exam. Meaning access until you pass.Ok, I got an email recently stating that they will take away the access unless I provide them proof of passing an exam recently or failing an exam recently, then they will give an extension for 12 months.However, when I gave them proof, they still turned a blind eye to it, denying the proof, and went ahead and emailed me. Sorry, we will anyways take away *********** US MORE. CHEATERS. in need my full REFUND of $3400 and $1000000000 for mental harassment.Business Response
Date: 12/23/2022
Adtalem sold ****** in March 2022. Adtalem is not the appropriate party to respond to this complaint.
Customer Answer
Date: 12/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:05/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the ****** (a subsidiary of this company) ******* package on April 29, 2022 through the flex payment plan. My employer is now wanting to pay the balance in full by check. I have called multiple times to the ****** customer support and received so information or help on where my employer can send the check to pay my balance in full. I have tried to find someone higher ** in authority than the phone operators, but no one is able to tell me who to contact. I have also sent in an online request to be contacted and was never emailed back. In order for my employer to receive a tax deduction, he has to pay by check and no one is helping me to find a solution.Business Response
Date: 05/24/2022
Adtalem completed its divestiture of ****** to the ************* on March 10,2022, prior to the purchase of the complainant. Since Adtalem no longer owns ****** and did not own ****** at the time of purchase, we are unable to assist.
https://investors.adtalem.com/press-releases/press-releases-details/2022/Adtalem-Global-Education-Completes-Divestiture-of-Financial-Services-Segment/default.aspx
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