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Business Profile

Moving and Storage Companies

Portable On Demand Storage

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Portable On Demand Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Portable On Demand Storage has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against ********************* for property damage caused during the delayed pick-up of their storage units from my property. Despite a scheduled pick-up date, **** failed to adhere to it, citing invalid weather-related excuses, leading directly to damage during their late pick-up.Instead of accepting responsibility, PODS is attempting to shift the blame to a previous customer who contracted their services. As the current homeowner, I have no contractual relationship with this customer, nor did I sign any agreement absolving PODS of liability for the damage caused by their actions.Under New Mexico Statutes (Section 30-15-1) regarding property damage and federal law, including the Restatement (Second) of Torts 402A, PODS is liable for damages resulting from their commercial operations. Their refusal to accept responsibility is both legally and ethically unacceptable.I demand immediate restitution for the damages caused by PODS negligence and urge the Better Business Bureau to hold them accountable for their actions and failure to rectify this matter.

    Portable On Demand Storage is NOT a BBB Accredited Business.

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