Complaints

This profile includes complaints for ServiceMaster BioClean's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  ServiceMaster BioClean

  75 Executive Dr Ste 200 Aurora, IL 60504-8123

  
• 

  ServiceMaster BioClean

  90 Templeton Dr Oswego, IL 60543-7000

  
• 

  ServiceMaster BioClean

  4204 - D Eubank Rd Richmond, VA 23231-4329

• 

  ServiceMaster BioClean

  3863 S Valley View Blvd Ste 6 Las Vegas, NV 89103-2943

• 

  Aftermath Services

  305 Smith Dr Clayton, OH 45315-8705

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aftermath provided a cleaning on my Dads condo after an unattended death. The cleaning was done to standard and is not the issue. The company set up a payment plan where I would pay $100 a month for 6 months or until the estate was settled. When I called to make the first payment the phone numbers listed on my invoice did not connect and I had to call the call center and wait for a call back from the ************** When I called they said they did not see a payment plan but that it can sometimes take a few weeks and that I should not worry. They took my payment. When I called the next month to make a payment again I could not get through to anyone at the ************* directly and had to call via the call center. When I reached them I asked to make a payment the person I spoke to told me that the full $7000 balance was due. I explained that I had a payment plan and only owed $100 this month. The person said that I do not have a payment plan and had to pay the full balance. They were extremely rude and implied that I was lying about having a payment plan. I kept records and sent them the payment plan and it was finally added to the account. When the estate closed each of my siblings had to call to make a 1/3 payment due to the way the estate was disbursed. Again no one answered any phone number that we were given. No voicemails were returned. No messages left by the call center were returned. It took 2 weeks to hear back and pay off the balance. Lastly I am trying to get confirmation that the balance is at $0 and have requested a final invoice or receipt as well as confirmation that the automatic payment they set up has been cancelled. Once again no one has answered any phone calls at any number for the ************** No voicemails have been returned. No messages left via the call center have been returned. I have tried many times over the course of multiple days and have gotten no correspondence.

  

  Business Response

  Date: 09/10/2024

  See Attachment

• Initial Complaint

  Date:08/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband passed away in our home and was unattended for 2 weeks, Aftermath was hired for trauma cleaning with a contract price over $48,000. I trusted this company to come into our home after my husband's death to complete a service and Aftermath, ************************* and her team entered parts of our home on July 20th that were not in the service contract and tossed away our property in a dumpster as if in an abandoned home. My husband was a Veteran Naval officer of 24 years and they threw away all but one of his uniforms, his jewelry collection, designer handbags, shoes, Movado watches, Leather jackets, anniversary gifts, cards etc, on and on- then she proceeded to tell me they didn't throw away anything "important". They had no cause what so ever to be upstairs in my home violating my privacy. The contract clearly states the only affected area was the first floor, so the crew should NOT have stepped one foot on my stairwell, let alone open any of my four closed bedroom doors and rummaged through our personal belongings. No matter what the settlement amount is, my property is gone forever my loss is immeasurable. Unfortunately, we have not resolved this matter. I have been patiently waiting for feedback from the manager/ director ***************************** and learned correspondence has been going to an incorrect email address listed for me this has added to my stress. I expected this company to make my life easier instead, the experience has added unimaginable loss to my existing grief and loss. During one of the most difficult times in life, a family shouldn't be taken advantage of in this manner. I feel victimized by a company that was supposed to in a small way help make me whole again. Aftermath and their employees did not honor the contract or their client.

  

  Business Response

  Date: 09/10/2024

  See Attachment

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aftermath **** was fraudulent, negligent, price gouging, incompetent and breached our contract in certifying that all biohazard dead body fluids were removed, but instead they covered over the biohazard body fluids leaving a terrible death stench and a fly and maggot infestation damaging 6 other condos and a hallway. Aftermath price gouged by charging $36,733.50 taking 3 WEEKS to NOT REMOVE all the body fluids when **************, COMPLETELY REMOVED ALL THE ****HAZARD FLUIDS IN 1 DAY FOR LESS THAN HALF THAT PRICE! This depleted the insurance of needed funds to restore the condo because Bio-One had to redo the job.Aftermath fraudulently claimed to be a full bio hazard removal company but they do not remove flooring necessary to remove seeping bio-hazard body fluids in flooring. They breached our contract by not informing us another company was needed & did not test the surfaces as promised. This violates their own principles as Aftermath's co-founder said, "There is no other way to clean the damage but to remove all affected materials...if tiles are simply wiped down, the remaining bio matter can spread disease, release odors and further damage property."Aftermath was incompetent because they didnt even know the ***** of ***************** or OSHA regulations for removing flooring & ceiling drywall and falsely accused ************** of violating these regulations. Aftermath was negligent in not removing all the body fluids that obviously seeped down into the bare cement cracks that the body laid on undiscovered for over 2 1/2 weeks. Aftermath offered an unfavorable settlement because it wasnt enough to restore the condo and pay for damages they caused.We are asking Aftermath, **********************************************************************, to pay for damages to *************************************************************** due to their negligence, to 6 other condos of $5605.05, a hallway of $2550, and repairs to completely restore unit 5 of $4500, totaling $12,655.05.

  

  Business Response

  Date: 08/02/2023

  Please see attachments

• Initial Complaint

  Date:06/19/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aftermath was recommended by the coroner to use after the death of my father. After coming out and wanting to charge me $8000 to clean an 800 sq ft apartment, the workers made a few calls and decided they could do the job for $1700. this was paid out of pocket by me (his daughter). His apartment is still not accessible due to an incomplete job, and I have another company coming out this week to hopefully do a better job for an additional $400. I just don't want anyone else to have to deal with this sort of service and added stress on top of dealing with an unexpected death.

  

  Business Response

  Date: 06/26/2023

  Dear **********************,
  Thank you for bringing this matter to our attention. We appreciate your understanding and giving us the opportunity to address the issue promptly. As discussed, our team revisited the site on 6/21 to rectify the service concerns. The floor was rescrubbed and then sealed to your satisfaction. We sincerely apologize for the inconvenience.

  Should you have any further questions or require additional assistance, please do not hesitate to reach out to us directly.
  
  Thank you,

  The Aftermath Team

  Customer Answer

  Date: 07/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However the only reason Im accepting this is because they did come back out and did what they said they would do. But they showed up an hour late. When I called to inquire where they were I got the excuse they were stuck in traffic. And was told he would just  have them turn around if it wasnt acceptable for them to be that late. I question how they can charge me $1700 to scrub and seal a 2x3 ft area. And was also told that I would receive a follow up from ***** and have yet to hear anything. This business continues to disappoint, and I still question everything about this business and how they handle operations. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint about Aftermath Services ***************************************************************** . On Feb 20, ********************************* my house where my husband had passed away (my husband was alone in the house and his body was not discovered till Feb 15, 2023). As part of their cleaning, they damaged the floor and one of the floor boards was warped and this was far from where the body had been found. This damage to the floor was noted in the invoice / job number 2301874 of $4683.16 which I paid on Feb 20, 2023. It is now 4 weeks since then and despite my multiple calls to them, they have not agreed to either repair the damage or refund me part of the money I paid. They are refusing to take responsibility for the damage, saying the damage was already present. If the damage was already present, they should have pointed it out. Further, this house is a new construction by **** Brothers and we purchased it in June 2022. This type of damage is not present anywhere else in the house so it stands to reason that their cleaning resulted in the damage. When we looked at the photos they took while they were cleaning, there was a photo showing them cleaning exactly where we later noted the damage.I am looking to quickly sell the house so I need to repair this damage ASAP. I may have to get the repair done myself as I wait on a monetary resolution.

  

  Business Response

  Date: 03/28/2023

  Thank you for sending your concern and apologize for the delay in response. We have promptly provided a refund for the repairs. Should you have any other questions, please don't hesitate to reach out directly to us.

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter unexpectedly passed away in December 2022. I retained the biohazard clean-up services of Aftermath for my daughter's condo in January 2023. I was not completely pleased with the service, and I feel that the tragedy suffered by my family and my overwhelming grief of losing a child was taken advantage of by this company. I was not strong enough emotionally to go into the master bedroom (scene of my daughter's death) and so I was unaware that there was a biohazard of several weeks old urine in the toilet in the master bathroom. They never made me aware of this, and even though they were in biohazard gear, they did not flush or clean the toilet. I also thought that they would have cleaned up more of the mess in the kitchen. Since there was no applicable insurance policy for my daughter's condo that I was aware of, I was told that I needed to make a full payment to Aftermath regarding their fee of $5,262.36. I told them I could not afford to make that huge payment so I made my first payment of $1,313.91 on January 19, 2023. The balance was to be paid once a month in payments of $656.95. They insisted that I enter into a bank draft arrangement rather than I send them a check every month. I signed the appropriate form for them to debit my bank account the amount of $656.95 ONCE PER MONTH until the balance was paid. However, in February 2023, Aftermath debited my account TWICE. My account was debited $656.95 on February 17 and then $656.95 on February 22 (without my knowledge or consent). I contacted Aftermath via e-mail on February 22 and advised them of the overcharge. On February 23, I received e-mails from ********************* and *********************. ********************* replied in a February 23 e-mail that the funds would be back in my account within the next 24 to 48 hours (of February 23). It is now the afternoon of March 1, and the funds have not yet been put back into my account. I requested the documents and tracking number of the fund transfer but have not received same.

  

  Business Response

  Date: 03/01/2023

  Hi *****,
  
  We apologize for the inconvenience and delayed response. We processed the refund on 2/23 as **** indicated. However, it looks like the refund is still pending, which could be a result of a credit card processor error or your bank is blocking the refund. Regardless, we are happy to send a refund check to you and ***** it overnight. ******************************* has contacted you, please let him know directly if the solution is acceptable. His contact is ************************************** **************. Again, we apologize for this inconvenience. 
  

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a family member die in their home and were found several weeks later. The home was in really bad shape. We needed help to mitigate the scene. I came across Aftermath on ******* At first my contact person **** seemed very understanding and apathetic. Once the contract was signed that all changed. We were quoted 25k for the whole biohome package and was told they would do all the work with homeowners insurance. We were also told that when they were finished we would not know someone died in the house. My son and Brother in law did the tear out of rugs, furniture and belongings. So the majority of heavy work was done. We left the bad room where the incident occurred. Aftermath removed the rug in the one bedroom and part of the sub floor. They did a fast wipe down of the rest of the house. At walk through we noticed a large area of body fluid stain remained on the floor in the bedroom. There were fly ecsriment all over the sky light windows and doors. When we brought this to their attention they refused to speak with my Son who was helping coordinate the clean up. They then had a representative ******* call me and sent out another worker to correct the mess. He didn't bring tools or a ladder. He was then called off the job in 3 hours. I was then contacted for payment. I told them the house is not done. It still was smelly with fly ecsriment and body fluid. They threatened me with legal action even though they are in breach of contract. It is my opinion they are taking advantage of an elderly man during his time of grief. They tried to lower the price to 19k in hopes we would go away. They did not perform the service we signed up for and are stuck with a house we can't sell. They still expect payment for a service they did not complete.

  

  Business Response

  Date: 06/22/2022

  ****************** thank you for sending your concerns. As discussed, our team is returning today (June 22, 2022) to take out any flooring with suspect fluids, and re-bio wash the home. They will also return the ** gun.
  

  Thank you,
  The Aftermath Team

  Customer Answer

  Date: 06/24/2022

   
  Complaint: 17453970
  
  I am rejecting this response because:

  I am currently out of town and will be unable to verify if the issue is resolved until the first or second week of July. Please keep my complaint active until I have had adequate time to review the work being done. The site will need a proper walk through and verification to see if the work is done up to the standards promised.

  
  
  Sincerely,
  
  *******************************