Reviews
This profile includes reviews for Rollins, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 322 Customer Reviews
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Review fromKenny K
Date: 04/10/2025
1 starGreat services until they get paid. We called them to discuss sounds we heard in the wall. They promptly came out and suggested we redo the insulation in our attic. They informed us that their insulation had boric acid in it to prevent bugs from coming into the house. We signed the contract, and we were told someone would call us the day before to let us know what time someone would come the next day. We were never called. Instead, a team showed up and had no idea that we purchased additional items besides the insulation. Due to a language barrier, it was hard to communicate with the workers. I had to **** down the gentleman we signed the contract with, who in turn had to **** down the manager. After all that was sorted out, the manager never came on site as we were told to inspect the work. Since that day, we have reached out several times to get someone from the team to come out and inspect the work no one has reponseded, including the manager *****. I still see stink bugs coming in from the attic along with lady bugs. It does not seem the boric acid is doing anything. This was a horrible experience. **************** is awful after they get your moneyReview fromJeffrey B
Date: 04/07/2025
1 starJeffrey B
Date: 04/07/2025
First off yall dont deserve a 1 star I hired this company back in sept to handle bugs here we are in April and the bugs have multiplied when we called for in between services they would always cancel or reschedule but when it was time for scheduled visit they showed up with hand out.. listen to the prerecorded message when you call and plan on the exact opposite. Also I want to add they will argue with you and say they dont see bugs my wife and I had to find the bugs take their hand and show them where they was bc they didnt even do a **** inspection. Unless you like just throwing money away higher someone else. When I called cancel service they pleaded for one more change well today I demanded a refund of incompetent workmanship they said we cant we will give you a couple service calls back via check these people are below the bottom of the barbell
Rollins, Inc.
Date: 04/21/2025
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience caused by the rescheduling of your appointment. We strive to provide our customers with quality products and services as well as the most well-trained employees anywhere. Comments such as yours help us to achieve these goals by letting us know when we fall short; moreover, Orkin has refunded your money and cancelled your service per your request. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to providing exceptional pest control services. Please contact us ************.Review fromMARIE S
Date: 04/03/2025
1 starI am currently under contract with *****. I unfortunately was fooled by their account Manager ******** ****** who got me for $6,575.15 for termite prevention, attic hatch/seal and exterior seal. I had mice problems in the basement and bat problems in the attic. Im still hearing scratching in the attic and I had an appointment on Monday March 10th, 2025 with ***** ****** and ******* ********* (branch manager) at 10:30am. No call no show, a whole entire day wasted and they didnt have the decency to call me in advance to let me know they couldnt make it nor offer me a rescheduled date. Instead, I reached out to ***** ****** via text and his response was. I apologize maam we will need to reschedule I was taken away for the day due to emergency. Today is April 3, 2025, and I still have not received a reschedule date for them to come take care of the scratching noises in my attic nor the hole in my roof where the seal came apart. This company is a complete scam and I wished I wouldve listened to my coworkers who are homeowners and told me not to sign up with *****. ****buyer beware ****do not call ***** for any reason! Dont be fooled by their A+ BBB accredited rating! I would recommend going to your local pest control center.Review fromTara C
Date: 03/31/2025
1 starTara C
Date: 03/31/2025
I canceled my service with this company several years ago for lying and telling me a service was completed when a technician was never at my house. I have security cameras that surround my house and showed nothing the entire day that the tech supposedly completed service. I refused payment until they completed service, so they sent me to collections and refused to complete service. Recently, I received a voicemail requesting service for my pest control service that was done the month prior. I thought it was my current company, so I called and paid without another though. the price was the same. I found out after that it was the wrong company and they refused to refund my money. I had to contact my bank to try to dispute it, but because I no longer have the camera footage or documentation from three years ago, they refused a refund. Im so upset That I paid these scam artists money for services that were never completed.Rollins, Inc.
Date: 04/21/2025
We apologize for the experience you have received from your Pest Control provider. Please let us know the name of the pest control company and if they are affiliated with us, we will look into the matter. Again, we apologize for you inconvenience.Review fromVera B
Date: 03/23/2025
1 starVera B
Date: 03/23/2025
I had them come after finding evidence of mice after cold snap. No problems since house was built in 2003. They were prompt in sending someone out next day. However, The guy was young. Pleasant but told me I had major infestation. He gave me an estimate of ****** dollars ( which he claimed was 5000 discount). He gave options of different payment plans. He said I needed to replace my insulation and some weather stripping. I got another estimate from another company who only treat for mice. I did not need all ***** said. The other estimate was $165.00.Rollins, Inc.
Date: 04/21/2025
We apologize for the inconvenience with your pest control service and the pricing of the rodent exclusion service. Our targeted rodent pest control service combines the most advanced technology and methods available. Our office contacted you to discuss your service but unfortunately, you went with another provider. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to providing exceptional pest control services. Please contact us ************.Review fromBKW Ultimate D
Date: 03/18/2025
1 starOur company was contracted by Orkins Gaithersburg branch to detail their vehicles, and despite completing the work as agreed, they have refused to pay the invoice. Their excuse? That the keys were locked in the vehicle and they need a $75 payment from us prior to them taking care of the invoice for the services we provided. When the owner told the manager that he locked the keys in the vehicle he was told "that's ok, we'll take care of it". This changed after the invoice became overdue by more than 90 days.We have documented attempts to communicate with the branch manager, including timestamps showing that our messages were reviewed but ignored. Only after late fees were added did the Gaithersburg branch manager finally reach out not to resolve the payment issue, but to demand that we waive the late fees and discount the invoice to cover a supposed "lock-out" fee. If this had truly been an issue, it should have been addressed long before the account became severely **************, at well over 120 days past due, we still have not received payment, nor have we received any further communication. As a small, minority-owned business, we take pride in providing excellent service at fair prices. We put significant effort into detailing these vehicles, only to be met with complete disregard and unprofessionalism.This is, without a doubt, the worst situation we have encountered in our five years of business. What makes it even more disappointing is that I personally know the individual involved. If this is how they treat a known acquaintance, I can only imagine how they handle other business relationships.If you value professionalism, honesty, and reliability, I strongly recommend staying away from this company.Review fromJoanna G
Date: 03/03/2025
1 starJoanna G
Date: 03/03/2025
We hired F&W Pest Control, ***** ********************************************************************************************* to take care of a property and we didn't understand it was owned by Orkin or Rollins **** or whatever company actually owns and operates as F&W Pest Control. This company is a scam and they will continue to invoice you and they will not allow you to cancel. If you can actually get a person on the phone, they will tell you that you cannot cancel and a manager needs to call you back. Nobody calls you back. BUYER BEWARERollins, Inc.
Date: 04/21/2025
We apologize for the inconvenience in this matter. F&W Pest control is a dba of **********. We are happy to assist you with any account concerns, please contact us at ************ at your convenience.Review fromJohn B
Date: 02/24/2025
1 starJohn B
Date: 02/24/2025
I have changed my satisfaction record with this company. I had bedbugs. They came out with a contractor company to do a heat treatment. The person that came out was not even at my house for seven hours. So the treatment was not effective. I still have bedbugs. I paid $4000 for a service that was not done correctly. Their inspector was supposed to come back out in a two hour window Never showed up. They want to send another company out to do it again. I have no extra storage in my modular home so I had to rent a storage unit. They want me to do it again and wont cover the charges this time. Not going to happen and saying that me moving stuff out of the house like I was instructed to is what is causing the bedbugs because those items werent treated. But I was instructed to move those items out of the house so they are not damaged. Very unhappy with this company now $4000 down the drain. Do not use *****. They will not stand by their work. All over the website it says that there will be a follow up inspections for bedbugs never once was contacted. They only want to blame me for doing the prep work that they told me to do.Rollins, Inc.
Date: 04/21/2025
Thank you for your feedback! We apologize for the difficulties in the scheduling and prep work for the Bed Bug service. We strive to provide our customers with quality products and services as well as the most well-trained employees anywhere. We understand the prep work can be extensive the manager offered to assist in completing the prework to ensure the treatment is effective, but stated you were not receptive to the offer. If you have further questions or concerns, please contact us at **************.Review fromVirginia R
Date: 02/24/2025
1 starVirginia R
Date: 02/24/2025
The employee of Orkin Pest Control forged my e-signature on a contract and ***** is trying to make me pay for 36 months of service that I did not intend to have. I am a 85 year old retired professor, on a fixed income and am not financially able to pay for unintended services. Please help me stop their demands which are forgery and a crime.Rollins, Inc.
Date: 03/11/2025
We apologize for the experience you have received. The manager contacted you to address your concerns and let you know that your finance agreement has been paid in full, and your pest control account has been cancelled. Again, we apologize for any inconvenience in this matter and if you have any other concerns, please contact us at ************.Review fromJanet E
Date: 02/21/2025
1 starJanet E
Date: 02/21/2025
Be careful if you call them!!! I had a problem with racoons in my attic. To make a long story short, I was lied to by the first tech and fell for his promises. They showed up with very large and loud trucks to clean my attic. They left insulation all over my carport and driveway, not to mention what they did to my skylights! The first tech that came out put a hole and tear in one of my bedrooms! I complained and they sent out another tech that told me the smell of decaying animal, which was my major complaint , was urine from my dog or cat. I have no pets!! They are now trying to blame me for the hole that the tech put in my ceiling. I am handicapped and can't reach the ceiling! I have already contacted the Attorney General and hope those that got taken do the same. I'm out over ****** for a job that was not done correctly and due to the noise and mess was turned over to the ****Rollins, Inc.
Date: 03/03/2025
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. The ********************** Manager tried contacting you to resolve your concern regarding your service. The manager has offered a $10,000 reduction on the Rollins finance bill. Per the Branch Manager you have accepted the offer. Again, we apologize for any inconvenience in this matter and if you need additional information, please don't hesitate to call us at ************.
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