Reviews
This profile includes reviews for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,305 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDebbie & Kevin P
Date: 04/24/2025
1 starPurchased Maytag Washer and Dryer on 4-13-2025. Dryer damaged upon delivery. Denied it. The washer wasn't installed. Hubby installed it 3 days later. A few days later went to use the washer and the on/starter switch did not work. I attempted 5 times before the lid even locked. Then tried again 3 more times and it locked and started. It sounds like the motor isn't turning on as well. I called about a refund or at least an exchange and upgrade for a more expensive set. They refuse and said they can only send another dryer for replacement and send out a repair man. We purchased a 5 yr warranty as well. We haven't even had the set but 11 days. Why would I want a brand new washer repaired? It should be replaced with a new washer. Damaged and not working is unacceptable. I will be taking Home Depot to small claims court for a full refund. You don't sell damaged products or products don't work and tell your customers "Sorry can't help you, go through manufacture company". That's bad consumer relations. I refuse to purchase anymore appliances with Home Depot or do business with them again. And to add, they hire illegal immigrants for their delivery trucks. They don't even speak English. Can't communicate with them properly.DPReview fromVirginia S
Date: 04/24/2025
1 starI connected with Home Depot for a flooring project in my home kitchen and dining room. Unaware they weren't the actual flooring installers they passed off the job to Floor Pro as their flooring service agency. Service for work at home depot was paid on March 21, 2025. Flooring project didn't start till 2 weeks out as we were waiting on their materials and team to be available. Contractors came out to do the work on a Thursday and were unable to complete the project leaving us questioning our choice of going with home depot and undone floor for Easter weekend. Mind you during installation day there was a lack in communication due to language barriers as none of the team that was present did not speak English but one which left before I could touch basis with him about the undone work. During their visit because of what I was encountering while there I was already on the phone with the store and corporate. The contractors tore out my floors, caused damages to my walls, shelves, and baseboards, and then abandoned the job.Three weeks with no resolution until today, April 24, 2025 letting me no home depot would not be completing the initial project, and no sign of urgency from either company for damages they caused to our home. Despite repeated follow-ups, all Ive received are broken promises and vague *************** trust in Home Depot has been completely shattered. I hired them expecting professional service and accountabilitynot silence and damage. I am requesting:Immediate inspection and repair of damages Prompt and complete installation Compensation for property damage and delays Clear accountability from both Home Depot and Floor Pro This has caused me significant stress, inconvenience, and financial uncertaintyand I will continue to escalate this matter until a proper resolution is delivered.Review fromZhenbang C
Date: 04/22/2025
1 starZhenbang C
Date: 04/22/2025
Dont buy appliance from home depot because they give only 48 hours to refund or replace if it is defect. they would not responsible as soon as it pass the 48 hours limit. I recently spent $2500 for a kichenaid refrigerator from home depot and it worked only 26 days then stop working. all my frozen foods went bad. I am spending hours and hours making phone calls to deal with manufacture and they refuse to replace it.
The Home Depot
Date: 04/24/2025
Greeting ******** **** .
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromSam T
Date: 04/22/2025
1 starSam T
Date: 04/22/2025
Home Depot Range Purchase We purchased a range on March 10, 2025 from the Home Depot in ********, *********The range was delivered on 3/25/25.Two or three hours later, we realized it was damaged, and we called the Home Depot in *********They said that the next delivery day for our area was full, and that they wouldnt pick up the damaged range for two weeks. They added that they wouldnt be able to order another one until the range was back at their store.On March 30th or April 1st, I contacted Home Depot through the Customer ********************** web page and initiated a chat with a friendly agent. I asked him if there were any way that we could have the store order the stove before the damaged one was picked up. The agent looked into it and said that he had spoken with the store manager at the Sterling Home Depot. He said that the store manager would order it right away, and that she would call me with the details in the next day or two. I have not heard from her or anyone else from Home Depot.On April 17, I stopped into the Sterling Home Depot, and the woman at the Customer ********************** desk said that she couldnt determine when it would be delivered.I called the Home Depot in ***************** April 22, 2025 and was told that it is on back order and that they had no idea when it would be delivered.The Home Depot
Date: 04/23/2025
Greetings *** Towers :
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you.Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
Review fromAbdul D
Date: 04/21/2025
1 starAbdul D
Date: 04/21/2025
Very bad experience I bought $1300 fridge on Saturday they told me me it will be delivered on Tuesday that I will receive phone call to give me delivery window. I took day off the work to wait for them they never shoved up or called. After calling them they said delivery got postponed to Saturday but they will call again to confirm and give a delivery window. Saturday waited until 2 pm no call so left the house. They called at 3 that they are at my address. I was 30 minutes away and they couldnt wait. When tried to reschedule again they said they cant deliver again until next Thursday that is almost 2 weeks after purchase. That is not how you doing business and keep customers. I can understand that you might have issues and not deliver on time but im paying you $1300 and you cant even give a call to keep customer updated. In your sales pitch you guaranteed that we will receive phone call with update. I canceled my purchase and got same fridge down the street delivered next day. You lost another customer going forwardThe Home Depot
Date: 04/23/2025
Greetings ***** *********:
Thank you for taking the time to reach out to ** and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromTHOMAS B
Date: 04/21/2025
5 starsTHOMAS B
Date: 04/21/2025
Asked employee "******" about finding a light bulb. Told me exactly where to look. Very friendly and knowledgable. Good storee!The Home Depot
Date: 04/22/2025
Greetings Mr. *********************** you for taking the time to reach out to us. We are truly pleased to hear about the experience you had with employee ******.
The behavior that you described in your review is definitely the standard of service that we strive for here at The Home Depot.
We appreciate you sharing your experience with us. Your business and your feedback are truly valued here at The Home Depot.
Thank you again for your time and I hope you have a great day!Review fromFrank S
Date: 04/21/2025
1 starFrank S
Date: 04/21/2025
Financing fraud when *********** offers financial assistance to buy products but if you put the charge on the Pro Card there is no financing. Home Depot does not inform clients or store managers that special financing terms are not available on the Pro Card or the consumer card. When I tried to change the card there was no help available to get the 18 months financing transferred to a consumer card. Corp Headquarters would not even return my calls.The Home Depot
Date: 04/22/2025
Greeting ***** ******,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromPhilipp P
Date: 04/21/2025
1 starPhilipp P
Date: 04/21/2025
I just purchased a fridge with delivery and installation. When they arrived I asked them to please be careful about the walls and floor. When they left they had heavily scratched my kitchen floor, scratches 1/2 inch wide and several inches long, all over the floor .. And then they asked me to complete the survey with 5 stars on my phone right in front of them so they can take a picture of the completion, instead of addressing the deeply scratched floor. - I tried to get in touch with support via their Live Chat and Text Message but it disconnects me every single time when it tries to connect me to an associate.The Home Depot
Date: 04/22/2025
Greeting ******* ****** ,
Thank you for taking the time to reach out to us and bringing this situation to our attention. We are very sorry to hear about your experience.
We would like an opportunity to review your concerns and discuss this matter with you. Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.Review fromDan M
Date: 04/17/2025
1 starDan M
Date: 04/17/2025
Home Depot Protection Plan on ** dishwasher purchased on 12/19/2021. Filing a claim when our dishwasher stopped working on 03/25/2025 was a very difficult process. The initial claim took almost two hours to file after finally reaching a live agent after being bounced around from their claims website to dialing their "800" number with auto attendant that simply refers one back to the website or instructions to start an SMS chat. During chat I learned how to be connected to a live person by phone. After two visits by a repair tech dishwasher still did not work. I finally received an email on 04/16/2025 stating they will refund my original purchase price of $969, I simply needed to reply to the email my acceptance. I responded 3 times and each time received the same delivery failure notice. So I went back to the website and initiated another chat. During the chat I was told they had received my email acceptance and I should receive my refund in 1 or 2 business days. We have been without the use of our 3+ year old GE Profile dishwasher for 3 weeks. And now must wait for delivery and install of a replacement that we can't even order until we receive the refund gift card. I think they make the claims process so difficult hoping buyers of the plan just give up.The Home Depot
Date: 04/18/2025
Greetings *** ******* ,
Thank you for taking the time to reach out to us and bringing this situation to our attention.
We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
Home ********************** *************Review fromNicolas G
Date: 04/16/2025
1 starNicolas G
Date: 04/16/2025
We hired Home Depot Canada for a basement window installation. The process started with a representative who assured us the new windows would be a replacement in kind, with minimal visual or dimensional difference. Based on those assurances and Home Depots reputation, we chose to move forward.Unfortunately, the windows that were ultimately installed were significantly smaller than what was discussed, leaving large, irregular gapssome over 1 inches. Industry standards generally call for " to " installation tolerances, so this was concerning. We voiced our concerns during installation, but by that point all three windows had already been removed, and we had no choice but to proceed.We documented everything and attempted to resolve the issue amicably through customer ********************** over several months, submitting detailed measurements, photographs, and relevant building standards. Despite repeated follow-ups and a formal notice, we received only vague responses and delays.We eventually filed a claim with Small Claims Court, after Home Depot failed to propose a resolution within the timeline we provided.We understand that mistakes can happen, but whats been most frustrating is the lack of accountability and action to resolve the issue. We expected better from a company with Home Depots name and reach.We are sharing our experience to help other customers make informed decisions and encourage the company to take its post-sale customer ********************** more seriously.The Home Depot
Date: 04/18/2025
Greetings ******* Gauthier
Thank you for taking the time to reach out to us and bringing this situation to our attention.
We would like an opportunity to review your concerns and discuss this matter with you.
Please know that a Home Depot representative from our ************* team will be reaching out to you.
Thank you for being a valued Home Depot Customer.
Home ********************** *************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.