Business Profile

Airlines

Delta Air Lines

Complaints

This profile includes complaints for Delta Air Lines's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,830 total complaints in the last 3 years.
1,615 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Itinerary #******. Complaint #******** (see attached complaint detail that I submitted to Deltas website on 04/12/2022 and I have yet to receive a response. ) To summarize, I purchased 3 NONSTOP round trip tickets for $292.31/Each (see attached) for me to take my two children (4,13 year olds) on their first plane ride and first vacation out of MN to visit the ocean in Tampa Bay, Florida. I am very low income so I barely could afford this already and I just wanted give them a good experience and to relax and feel normal after this crazy few years. This trip was the opposite, it was very stressful and it was cut short by a full day when Delta changed my flight to leave a day later and also with a 6 hour layover in Chicago. I spent several hours (6+ hours) on the last day of our vacation via chat trying to get Delta to give us a return flight a day later, to get the day we lost back, with no success. Only to go to the airport the next day and be offered a gift card to take a later flight home. Since I spent my last money to my name getting there, we had to decline. Then only my boarding pass wouldn't print and they had to find a supervisor and manager to figure out why and to get it printed, which wasn't speedy as by the time we got to the gate we missed plane by 5 minutes, boarding pass in hand. So I had to spend another whole day at airport on standby for fully booked flights out with a 4 and 13 year old, with no money for food or anything. Nobody at Delta cared. I couldnt even get this supervisor to come talk to me so I could tell her why I was upset, like she promised to do. So I wasn't offered any compensation for my troubles, the people working for Delta were rude to me and my children on several occasions, nor have I heard anything in result to the several chats I had with their customer service or to my complaint I filed on Deltas website. I am very angry that Delta shortened an already short vacation, and made this a bad experience for me and my kids.
Business Response
Date: 05/08/2022
Hello ********

We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.

Please accept our sincerest apologies for any inconvenience caused during your travel with us from Minneapolis-MSP to Tampa-TPA on April 2, 2022, returning on April 6, 2022

After review, I see your concerns have been addressed though the Delta.com channels in case ********.

Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.

Regards,
********
Initial Complaint
Date:05/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year on December , Delta airline canceled my tickets to LA twice, and I have to return my ticket to Delta site credits. This year on April, when I want to book tickets to ********* found all my site credits were gone. I connected their customer service and they helped us to book the tickets. But today, when I check my account , the tickets were gone! And I'm still waiting for their customer service for almost an hour, but on one answer my call! I have checked the tickets status, their web said there are no these tickets under our names.
Business Response
Date: 05/07/2022
Hello ******,

We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.

Please accept our sincerest apologies for any inconvenience caused when trying to book travel using your Electronic Travel Credit.

After review,I see one of our Reservation agents were able to assist you on May 4th,2022 with booking your travel departing Seattle-SEA on July 14, 2022, under the following confirmation number:

GBSO4N

Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.

Regards,
***************
Initial Complaint
Date:05/04/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had some flight credits from Delta, and I wanted to use these e-credits to purchase flights from *** to *** for 6 passengers. For some reason, online system didn't let me do that, so I called the customer service. After being on call for 93 minutes, the call dropped. Right before the call dropped, the first agent told me that she was able to purchase the tickets, but then was trying to process the upgrades. (I am a Diamond medallion, I have regional upgrades) . When I called again, the other agent first told me that there is not enough upgrade availability so she had to split the reservation, then she told me that the reservation was in basic economy (reservation code:JPS3XN) - it was not . Then she put me on hold and came back and told me that the tickets were never purchased (which is so weird, because I gave all the credit card information to the previous agent and I waited for 90 minutes). At this point, I asked her how long more I am supposed to wait, and her response is that she was trying to help me and I can cancel the tickets and buy from another airline. She cancelled all the tickets, but at this point all my e-credits disappeared. I understand she is trying to help, but I am not responsible for their systems not properly working. How is it reasonable to spend more than 2 hours to buy one ticket? I personally don't want to spend another 2 - 3 hours talking to other agents. Can they just send me a refund check with these e-credits? ************* ************* ************* ************* ************* ************* ************* *************
Business Response
Date: 05/08/2022
Hello Selim,

We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.

After review,I see your concerns are being addressed though the Delta.com channels in case number 05201222.

Thank you for your understanding and patience with resolving your concerns. We value your support and hope to have the opportunity to better serve you.

Regards,
***************
Customer Answer
Date: 05/09/2022

Complaint: 17142217

I am rejecting this response because:
The response didn't really solve my issue. I have already spent more than 2 hours, talked to 2 different agents, and none of them was able to use these existing e-credits. Can you at least combine them into an e-gift card so I can use on the website? Right now, for all practical purposes, they are unusable.

Sincerely,

*******************
Business Response
Date: 05/11/2022
Hello Selim,

We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.

Im truly sorry youre having issues using your Electronic Travel Credits on Delta.com.

Regrettably, we will not be able to honor your request to combine your Electronic Travel Credits into a Gift Card. Please contact our Reservation team to assist you with applying your Electronic Travel Credits to your new travel.

Thank you for your understanding and again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.

Regards,
***************
Customer Answer
Date: 05/11/2022

Complaint: 17142217

I am rejecting this response because:
As I mentioned multiple times, I already contacted the reservation team, spent more than 2 hours on the phone with the first agent, then the call dropped and the second agent mentioned that there was a problem with the reservation and put. me on hold for more than 15 minutes with no solution at the end.
If your reservation team is able to help, yes I would be happy to call, but they can't. How many hours do you expect me to spend on phone with them?

Sincerely,

*******************
Initial Complaint
Date:05/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a flight from ******, ******* to *******, ******* scheduled on March 12, 2022 (DL ****) that flight was cancelled due to the pilots on board timing out for the day. We were forced to leave the airport and book a hotel as the airport was closing. We were told all expenses incurred due to the flight cancellation would be reimbursed from Delta. Many of the hotels on the island were booked and the one that was available (The Atlantis) was requiring a two night minimum to book, which brought total expenses close to $4K. I have been waiting for over a month to get reimbursed and have not received so much as an email regarding any kind of update. Wait times are close to two hours each time I call the support line for an update, and the times I've actually gotten through to a person the only update I receive is that it's being worked and that their team is busy. It is unacceptable to have such a large expense go unanswered for this long. I would like for the expenses to be reimbursed immediately.
Business Response
Date: 06/05/2022
Hello ******,

We have received your complaint filed with the Better Business Bureau requesting hotel reimbursement of your hotel stay in *********** during our flight cancellation. I'm happy to see your case ******** has been resolved and closed, reimbursing the full amount of your hotel stay in the amount of $3678.78.

******, thanks for being a loyal SkyMiles member since ****. I hope you are having a wonderful weekend.

Regards,

****************************
Customer Care
Initial Complaint
Date:05/04/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I, ************** Yeon filed a Complaint with Delta on 3/10/22, 3/24/22, and 4/6/22 with case number ******** after I returned home on 3/10/22 instead of 3/9/22 due to many delays on 3/9/22 at *********** in ********. This is one of three complaints, but Delta did not compensate any for my loss of many hours yet. Delta's lack of preparation for a mechanical problem, insufficient gas, no or single customer service representative (csr) at it's Help desk and gate 65 when I needed them urgently, my long waits from 3 pm thru now and 11 pm, no effective solution for seven delays and one cancellation, frequent changes of gates etc., are Unacceptable, horrible, and outrageous!Two female customers are loudly complaining now on 3/9/22 at gate B39 in front of passengers.I am a very busy person with three businesses, thus, Delta should not have me waste all day and night at Delta's gates at Delta's fault. I was writing my complaint at Gate 65, but was directed to go to Gate 62 and board. So, suddenly I had to stop completing my complaint on Delta site in order to board a new flight. However, due to a lack of gas, the pilot cancelled this flight as well.Please reimburse more than 8 hours X $62.50/hour your company made me waste, made me more tired and frustrated after14-hour international flight, made my family members skipped their dinner waiting for me, the made them eat their dinner late, etc. I made almost $129,000 I'm 2021 and my annual salary is $130,000 this year.I will send you evidence of frequent delays/cancellations/changes of flights and gates for reimbursement. I am sure you would be upset if you were me, waiting for Delta connection from 10 am today but wondering if DL5631 would leave on time at 11:08 pm, carrying your heavy carry-on bag and handbag.Thank you for processing my reimbursement request promptly.
Business Response
Date: 05/04/2022

We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.

Please accept our sincerest apologies for any inconvenience caused during your travel with us on March 09, 2022

After review, I see your concerns have been addressed through the Delta.com channels.

Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.
Regards,
Customer Answer
Date: 05/04/2022

Complaint: 17139691

I am rejecting this response because: the true reasons for various delays were announced by Delta or noticed by passengers: Delta's lack of preparation for a mechanical problem, insufficient gas (no gas in a different plane), no or single customer service representative (csr) at Delta gates. Delta's response with a false weather problem is unethical and dishonest!

Sincerely,

Kyong Yeon
Business Response
Date: 05/11/2022
Hello *****,

We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.

Please accept our sincerest apologies for your experience during your travel with us on March 9, 2022.

After review,I see your concerns have been addressed though the Delta.com channels in case ********.

I have documented your additional concerns and will forward them to the appropriate leadership team for internal review.

Thank you for your understanding and again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.

Regards,
***************
Initial Complaint
Date:05/03/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was a wildfire raging through the area that is my hometown where i was taking my mom and my son to visit. I was trying to cancel my tickets. My ticket and my moms they only gave us half the ticket price back as a credit NOT a refund, and my sons ticket i keep getting an error saying the system is Unable to cancel it? I have spent two days on hold for 3 1/2 HOURS each day unable to get a represantative on the phone. With it being a natural disaster in our travel area i think its highly unethical to refuse a refund. Also i cannot even cancel my sons ticket at all, i have tried on my phone AND on my laptop on more than one day. I want a refund on all 3 tickets as this is a highly unusual situation. They are shutting down tourism in that area, very bad air quality, the fires will smolder for weeks and as of right now the fires are not even contained!
Business Response
Date: 05/04/2022

We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.

I'm sorry we haven't been able to resolve your concerns to your satisfaction. After further research I was not able to locate your 13-digit ticket numbers. Please provide this information and we will gladly review your concern.

Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.
Regards,
******* M
Customer Answer
Date: 05/04/2022
SkyMiles #**********
Ticket for myself and ************************* GO9N3D / ************* / 0062472725513.
Ticket for ************************* (the one i couldnt cancel) HODALC / 0062154231654
Thank you for your assistance!
Business Response
Date: 05/11/2022
Hello Alyssa,
We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.

After review of your concerns, I have submitted a refund request on your behalf for the following tickets:

************************* - 0062472725514
*******/Alyssa -0062472725513
************************* - 0062154231654

You will receive an email from our **************************** once they have reviewed your request.

Thank you for your understanding and again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.

Regards,
***************
Customer Answer
Date: 05/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Delta airlines affiliate (AeroMexico) flight flying **** to *********** would not allow us to hop off the plane in time to make our connection to ******* **. Their response was not telling anyone and just booking us on a coach flight. I had paid for two first class tickets and they did not allow the opportunity to discuss, give credit or even refund my ticket.I was waiting on hold for them all day on the phone with more than 3 hour wait times. I am currently on hold with them now and they do not give an option for call back. This is the worst run company.
Business Response
Date: 05/04/2022

We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.

Please accept our sincerest apologies for any inconvenience caused during your travel on May 01, 2022

After review, I see your concerns have been addressed through the Delta.com channels.

Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.
Regards,
Customer Answer
Date: 05/04/2022

Complaint: 17138569

I am rejecting this response because:
Their "response" was not at all satisfactory to what should be given to me. This shows the distinctive lack of care for their customers and how horrible of a company Delta Airlines truly is.

Sincerely,

Render ******
Business Response
Date: 05/04/2022

We have received a copy of your response from the Better Business Bureau regarding our prior correspondence.
Regrettably, you are not satisfied with our answer and per the previous email, we are sorry you missed your from MEX to ATL due to the minimum connecting time of 45 minutes from an international flight.

We've offered to refund the difference in fare when you lost you upgrade seat, a $200 transportation credit voucher and ****** bonus miles as a goodwill gesture for the inconvenience.

I've included a copy of our responses for the BBB files. As such, our latest position remains the same. I'm sorry to further disappoint you - I know this is not the response you were expecting.

We value your support and hope to have the opportunity to better serve you.
Regards,
Initial Complaint
Date:05/03/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Delta lost my husbands luggage in attendance to our daughters wedding 04/09/222. They are refusing to reimburse for my lost ring that I am still paying for, a 1k laptop, and they have yet to replace my husbands cpap machine who has severe sleep apnea. On 04/07 they had delays in flights and my husband was not able to get a flight so he had to drive from NY to ** to make sure he did not miss our daughters wedding. They sent his luggage without him boarding to *******. It was ticketed and our bag was lost. What is the purpose of ticketing when someone can just take our bag. They refused to pull camera footage and asked us to wait 21 days for them to respond to offer us a measly ****** excluding the correct amount with receipts in the bag. This situation is beyond serious because sleep apnea is dangerous. My husband has been sleeping without his machine going on a month and they lied and havent done anything about it. What hurts the most is that I am going to have to continue to pay for a ring that I dont have and just got this hurts. My husband was not able to walk me down the aisle in our daughters wedding and that in itself embarrassing and hurtful to her. I didnt even ask for them to reimburse the laptop just the ring. And I feel its disrespectful and hurtful that delta refuses to treat its customers fairly when they are the ones who provided a horrible service. This can easily become a major lawsuit if something bad happens to my husband in his sleep. I am so upset that i feel I should get a reporter to talk about this on the news as how delta handles their consumers. I want them to reimburse for my ring and do what they said and send my husband a new machine or reimburse for the original one.
Business Response
Date: 07/12/2022
July 12, 2022
RE: Case ******** Dear ***************************,

Weve received your message sent to the Better Business Bureau. They have asked us to respond directly to you. We try to be responsive when any problem is brought to our attention, and we regret you are disappointed with the handling of your luggage while traveling with us recently.

As stated in our previous email, our liability for items reported missing from checked or unchecked baggage is limited. Delta assumes no liability for all precious or other highly valuable items, including without limitation cash, cash equivalents, securities, negotiable instruments, irreplaceable documents, jewelry, silverware, precious metals, works of arts, computers, computer equipment, electronic equipment, photographic equipment, medication, hearing aids, and any other items that cannot be easily replaced if lost or damaged. We are not able to reimburse for the ring or the laptop.

You should have received a call from Scootaround, our preferred vendor, to replace the lost CPAP maching.

Please accept our apology for the unfavorable impression you received in this instance. We appreciate your selection of Delta and will always consider it a privilege to be of service.
Sincerely,********************* Claims Manager Consumer Affairs - Baggage
Initial Complaint
Date:05/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday, April 6, 2022, I purchased a trip from *** - *** - *** (DELTA **** and DELTA ****), using a previous voucher and paying for the remainder with a ccard). I arrived at the gate ~55minutes before departure. Before I was able to board, I had to verify my identity and show the credit card I'd used to purchase the ticket. By time I got to front of ticket line, they refused to let me on because there was less than 45minutes to departure. The person at the ticket counter said they were unable to provide a refund because I'd used a voucher (in part) to purchase. I've called to try to obtain a refund for this ticket, but have been told its designated as a no show. This is untrue. I was at the gate, on-time. I tried to obtain a refund on the day of the flight, but was told I needed to call. I was not given a timeframe - only when calling the helpline today, I have been told by the phone agents that I have 24-hours only to be granted a refund. This was not told to me at the airport. I expect a full refund for this flight. I was at the gate, on-time, ready to fly. There is no reason this flight should not be refunded. Ive attached my documentation from that day.
Business Response
Date: 05/02/2022
Hello Jacob,

We have received your complaint filed with the Better Business Bureau and I am happy to help you with your concerns.

After review, I do see where you attempted check in at the kiosk, timestamped at 535am, but it was too late. The bag cut off time is 45 minutes to ensure your bag makes the flight.. You did purchase your ticket on April 6, for travel April 6th. You did have 24 hours Risk Free Cancellation for a full refund and your voucher reinstated. I'm sorry the agent at the airport didn't document your reservation for a refund. I will be happy to refund your ticket. Your refund transaction ID: ***********. We ask for your patience. This could take up to 30 days for processing since it requires a manual refund. You will receive an email once processed.

Jacob, thanks for being a loyal SkyMiles member since 2016. I hope you have a wonderful evening.

Regards,

****************************
Customer Care
Initial Complaint
Date:05/01/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was told on web site that since my flight was changed by Delta I was eligible for a refund. Filed for a refund on line over 14 business days ago with no update from Delta. Have tried calling and emailing and I keep receiving decision pending. The flight cost over 800$. Their web site said refunds issued in 7 business days.
Business Response
Date: 05/02/2022

We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.

I'm sorry we haven't been able to resolve your concerns to your satisfaction. After further research I was not able to locate your 13-digit ticket number. Please provide this information and we will gladly review your concern.

Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.

Regards,
******* M
Customer Answer
Date: 05/02/2022
Here is the information for Delta:

RE: Case 40591156

This is an automatically generated message to acknowledge the receipt of your refund request for Transaction ID **********. Please do not reply to this message.

Delta will issue refunds for eligible tickets typically within 7 business days for domestic credit/debit card purchases. Once processed, the refund may take up to two billing cycles before it is reflected on your credit/debit card statement. Credits will appear in your account on delta.com and can also be retrieved using your Ticket Number.

Refunds for eligible tickets purchased with cash or check will be processed typically within 20 days.

A notification of your refund request will be sent to the email address provided.

Sincerely,

Passenger Refunds
Delta Air Lines
________________
Transaction ID: **********
Case Number: 40591156
Received: 4/12/2022
Business Response
Date: 05/02/2022
Hello ****,

Thanks for the case number, however we are unable to retrieve the Refunds case numbers. Please provide your 13 digit ticket number, beginning with a 006 and I will be happy to help you. I look forward to your response.

Regards,

****************************
Customer Care
Customer Answer
Date: 05/02/2022
My ticket number is 0062304752370
Business Response
Date: 05/03/2022

We have received a copy of your response from the Better Business Bureau regarding our prior correspondence. Thank you for providing your ticket number. After further review, I see that your ticket (*************) has been refunded.

Thank you again, for allowing us to respond to your concern.
Regards,
******* M
Customer Answer
Date: 05/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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