Complaints

This profile includes complaints for DomiDocs, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DomiDocs, Inc.

  Serving Nationwide Stuart, FL 34996

  
• 

  DomiDocs, Inc.

  2336 SE Ocean Blvd STE 248 Stuart, FL 34996-3310

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a company that monitors any and all transactions related to your property to keep from being scammed. Initially when I signed up there was a box checked for automatic renewal, I unchecked this box cause I wanted to see how well they worked. On August 1, 2024 they sent me an email with two attachments, 1.) an invoice for $199.00 and 2.) a receipt for $199.00 charged to my ***** There was no notifications before this happened and there was no approval to use my card. I contacted them and asked for a refund, but they have a no refund policy.

  

  Business Response

  Date: 09/05/2024

  Thank you for bringing **************** concerns to our attention. We value our customers and take their feedback seriously, as it helps us improve our services and maintain our commitment to customer satisfaction.
  After investigating the matter, we found that **************** membership was automatically renewed on August 1, 2024, at 2:36 AM EST, in accordance with our Terms of Use. 
  ************** did uncheck the auto-renewal box later that morning at 6:15 AM EST, but unfortunately, the renewal had already been processed by that time. Our Terms of Use, which can be found at ************************************************, state that all customers agree to auto-renew their membership to ensure continuous coverage of their policy.
  We would like to clarify that DomiDocs maintains a no refund policy once a renewal has been processed. However, understanding the inconvenience this situation caused **************, we made an exception to our standard policy. We have issued a full refund of $199.00 to his original form of payment as a gesture of goodwill, and offered him an additional year of service free of charge. We have communicated these actions to **************, and he has expressed his satisfaction with the resolution.
  We hope this response demonstrates our commitment to resolving customer issues in a fair and timely manner. Please let us know if any further information is required.
  Thank you for your assistance in this matter.
  
  

  Customer Answer

  Date: 09/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************