We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Conferencing

Working Live

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Conferencing.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with WorkingLive on January 27th to have access to their virtual tools and through this contract with them, I also received services with **** for virtual meeting hosting. I paid for their services for 1 year.On Friday, August 9th after close of business I received an email from **** advising me that as of August 31st Zoom would be ending their partnership with WorkingLive and I would need to find an alternate way to retain my access to Zoom's services.I immediately forwarded the email I had received from Zoom to ********************************** asking for their help with what was happening and had no response.On August 30th I sent an additional email to ********************************** advising them that I had found an alternate company that was able to help me maintain my zoom services and that I would like to cancel my account with ********************** and receive a partial refund for the 5 months of services I had paid for and would be unable to use.On September 4th I received a response from ********************************** letting me know they had cancelled my account and issued a partial refund to me in the amount of $64.95. As of today's date, more than 2 months later, I have yet to actually see the refund. I has not been credited to the original form of payment for services (my credit card) nor has a check come to my home.I would simply like to receive that funds due to me and unfortunately after numerous attempts to receive resolution, I have been unable to contact anyone at WorkingLive, which now goes by the name Pxch

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was with Market America aka Shop.com and enrolled in a subscription with Working Live ************* I have since cancelled my membership to Market America/Shop.com since last October but the Working Live continues billing me a monthly $9.99 every month. I have sent multiple email to them to cancel but they have continued to bill me.

  • Initial Complaint

    Date:06/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had multiple communication issues with WorkingLive over my almost 2 years of being a customer. I have sent multiple messages through support and never receiving a response.The latest issue was discovering that they have charged 2 of my cards (although I completely removed one from my account and it isn't even listed anymore and hasn't been for the entire time they've been double charging me) for 9 months! I sent a request for a refund, and I received 1 month's worth of a refund. I've sent another message to demand the other 8 months refund and to CANCEL my account and remove all cards of mine from their system.

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of this year I submitted to Working Live's contact form that I would like my account with them cancelled. They continued to charge me $15 a month in May, June, July and August. I contacted them on August ************************************************************************ which I should not have been charged since requesting cancellation. They said they would do so, and yet have still failed to cancel my account with them. My subscription shows as active with another charge coming out on September 23 of this year. I have escalated my complaint to the president of their company and disputed the charges with my bank. I may have to get a new debit card number to prevent them from further theft from my bank account.

  • Initial Complaint

    Date:08/09/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would just like to cancel my monthly subscription of their service. Ive been trying to contact the company for a month and its impossible to get a response from them

Working Live is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.