Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used laptop from Amazon. It seemed a little wonky( black screens would pop up and disappear), but I ignored that because I was mainly using it to store music files. I had trouble connecting to a canon printer. So I called a number that I believe was from the owners manual. I believe that's how I became connected to geeks core. They did resolve my printer issue. And then he pitched me a security package that would protect my network for as long as I had that IP address, and I paid 5 or 6 hundred dollars (I cant remember). They tried to contact me several months later, left a message, but I never got back to them (I work a lot). Now about a year later, they contacted me again. And asked if I had updated their software. I said no. I let them gain control of my computer. He showed me some columns and told me that my drivers weren't working. He apologized for their service not meeting my needs and wanted to give me a refund of $349.99. I gave him some of my personal information, but stopped short of connecting with my bank account, while he was still in control of my computer. So I guess I won't be using that computer anymore. But I believe they have a lot of my personal information and my IP address . A very ethnic sounding man said his name was *************************** ************. The other # I have is ************. I believe I bought a computer with malware on it and that this was some sort of "long con"

  Business Response

  Date: 07/25/2023

  Hi we have reviewed complaint of Mr ************************ He paid ** $599.99 on Dec 26th 2021 for Support of Canon printer. We had assisted him then and resolved the issue to his satisfaction. 

  As ***************** stated that he recieved call from ***************************, but no employee with that name works with us. As ***************** stated that some person took control of his computer, we tried reaching him at ************ but were unable to reach him. We would like to check computer for any malware, Since ***************** bought his computer from Amazon we would request him to contact them for exchange. 

  If any assistance is required please call us at ************

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20345856
  
  I am rejecting this response because: It's an obvious Lie. Why would it cost $599 for support of a canon printer. Don't they even know what they charged me for ? My gut tells me that fraud and thievery is part of their business model. I'll cut my losses at $599. I really just wanted to shed some light on this band of pirates. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/10/2023

  Please be aware that we do not engage in proactive customer calls for marketing purposes; instead, customers contact us when they require assistance. While our standard policy allows for a 90-day refund period, unfortunately, your request falls outside of that timeframe service almost 3 years , and the refund period has expired.
  Regarding the incident you mentioned, where someone else used our name to contact you, we wish to clarify that we did not initiate that call. Your satisfaction remains of paramount importance to us, and we are dedicated to ensuring your contentment.
  In light of this situation, we are prepared to extend to you a $150 gift card  or refund check and also provide a two-year complimentary extended service. This offer reflects the utmost effort on our part to guarantee your happiness as a valued customer. Kindly inform us if you are inclined to accept this resolution.