Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 months ago I ordered some bussines cards and I havent received anything yet I called the customer service and they were really rude and disrespectful. Very disappointed

• Initial Complaint

  Date:06/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired awaiserweb service the first week of March 2023, I paid them $600 for a marketing package for my Top ************** Services cleaning compay, that package included 3 ads on my ******** page per week for a 6-month term, plus three videos and a campaign to attract more customers to my ******** page they failed, nothing they promised happen. Please I requested your intervention to get my $600 back, thank you very much.

  Business Response

  Date: 07/17/2023

  Dear ***/*****,

  I am writing in response to the complaint filed against our business, aWiserWeb.com Inc. We have always prided ourselves on our commitment to providing excellent service and it's important to us that all our clients are satisfied with the services they receive. I appreciate the opportunity to address the concerns raised by our client. 

  The client enlisted our services for social media management on a couple of months ago. Following our standard procedure, we began creating and posting content for their social media platforms, as promised. I have attached copies of all the posts we generated and published on behalf of the client for your perusal.
  

  However the client unexpectedly revoked our access to their social media accounts. This hindered our ability to continue uploading content and effectively managing their social media as we had initially agreed upon.
  We attempted to resolve the issue by reaching out to the client several times. Our efforts to communicate, both via phone and email, have been to no avail as the client stopped responding to our calls and messages.

  We respect our client's decision to manage their social media platforms in a way they see fit. However, it's important to clarify that our inability to complete the services was a direct result of our access being revoked and not due to negligence or non-performance on our part.
  
  Our aim is to ensure every client receives the service they expect, and we regret any misunderstanding in this situation. We would like to have an open dialogue with the client to resolve any remaining concerns and find a mutually satisfactory resolution.
  
  Thank you for your attention to this matter.
  
  Regards,
  
  
  *************************
  aWiserWeb.com Inc.

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20188246
  
  I am rejecting this response because:
  
  I am in complete disagreement with what this company says, are all lies.
  I hired Wiser Webe in March, I gave them three months to do their job, during this time I call several times to complain about the bad job ****************************** was doing, but they didnt listen to me, I asked multiple times to speak with the manager but he  was never available. So at this time I decided to remove ******************* from my ******** account and contact ********************.
   This company is not professional if you see their reviews on ****** they have a score of 3.3  many customers complain about their bad job. Im not the only one that has been swindled. I paid this company to help me have followers in my ******** page, they did nothing, you can visit my ******** page at 
  Top Shine Cleaning youll see I only have like 20 followers is nothing. Please I need your help I just want my $600 back.
  Thank you so much in advance. 
  Sincerely,
  
  *********************************

  Business Response

  Date: 07/25/2023

  Dear Sir/*****,

  We appreciate your continued engagement in this matter and the opportunity to respond to the concerns of **************************************
  

  We understand her dissatisfaction and agree that the situation did not meet our mutual expectations. While we believe our team worked diligently in the time they had access to her social media account, we recognize that the outcome was not as she had hoped.
  

  We stand by our assertion that we were unable to complete our services due to lack of access, not due to a lack of effort or expertise. However, we understand that the customer's satisfaction is paramount and we take ************************ concerns seriously.
  

  In the interest of reaching an amicable resolution, we propose a compromise. We are willing to refund half of the fee ******************** initially paid, amounting to $300, as a goodwill gesture and in acknowledgment of her dissatisfaction. We hope this compromise demonstrates our commitment to our clients' satisfaction and our intention to act fairly.
  

  We kindly request that you convey our proposal to ********************. We hope to resolve this matter promptly and amicably. Please do not hesitate to reach out should you require further information.
  

  Thank you for your time and attention.
  

  Sincerely,

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 07/31/2023

  Well for my this situation is not solve until I receive the $300 from the marketing company. Do you know when they will send me the money?

  Customer Answer

  Date: 09/15/2023

  Hello. 

  I'm contacting you to request to reopen my case, the parties agreed that I would be reimbursed for $300 and you gave the case terminated, but I never received that amount, for that reason I request that my case be reopened.

  
  

  *********************************

  Business Response

  Date: 10/06/2023

  Dear Better Business Bureau,

  
  I am writing in response to the complaint lodged by [Her Name]. We wish to clarify that the reason we did not send the money as initially promised was due to our not receiving any notification of her acceptance. We deeply apologize for any inconvenience this may have caused. To rectify this situation, we have already transferred the funds to her account via *****. The Zelle tracking ID for this transfer is RP0RM8BZBT. We hope this information assists in resolving the matter to everyone's satisfaction and that this closes the complaint satisfactorily.
  

  Thank you for your understanding and assistance in this matter.
  

  Sincerely,

  aWiserWeb.com Inc