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Business Profile

Electronics and Technology

Gadget Plex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2023, I ordered some Electrical Saver units based upon an internet add. The devices purported to save electricity by plugging them into your electrical receptacles. As a Licensed California Contractor, License # ******, I find these units have been falsely advertised. They do not perform as advertised. I have recently learned that Gadget Plex has sporadically billed my credit card a total of ******************************** the amount of $19.99 for each debit. There was no mention of continuing billing or subscription. I had asked for any proof of my so-called request; however, nothing has been received.I have disputed all unauthorized charges from Gadget Plex with my credit card company and Gadget Plex. The company, Gadget Plex, immediately refunded me 8 ******** of $19.99. I have written them numerous times since their inadequate refund, but no response has been forth coming. I had given them 10 days to respond which expired 11/08/2024.They still owe me for 5 withdrawals at $19.99 each and their original charge of $139.02 totaling $238.97. I would be happy to return their falsely claimed apparatuses.I have supporting documentation of all charges and credits issued available upon request.

  • Initial Complaint

    Date:08/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Nov., 2023, I ordered 4 ************************** Saver units based upon an internet add. The devices purported to save electricity by plugging them into your electrical sockets.After ordering them I read many reviews indicating they were a USELESS SCAM. They are worthless. I wrote the original purchase off as a learning experience.I have just learned that Gadget Plex has been periodically billing the credit card I used for the original order a total of 7 times, in the amount of $19.95 each. There was no mention of continuing billing or a subscription of any kind.I have disputed all unauthorized charges from Gadget Plex with my credit card company.ITS BAD ENOUGH FOR GADGET PLEX TO SELL A SCAM PRODUCT. TO FRAUDULENTLY BILL MY CREDIT CARD IS CRIMINAL!!

  • Initial Complaint

    Date:06/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    paid for item with debit card.now they debit my card ****** every month unauthrized

    Business Response

    Date: 06/21/2024

    Dear ***,

    This is *** from the Gadget Plex Customer Support Team and I will be more than happy to assist you.

    I wanted to remind you that you placed an order for the *************** Saver) on Jan. 19, 2024. Along with your order, you also subscribed to a monthly membership called (Plex Perks) for $19.95.

    As a member of this membership, you gain access to exclusive discounts and rates on a wide range of offerings, including restaurants, movie tickets, car rentals, hotels, and various local and national deals.
    These discounts can be substantial, reaching up to 50% and 75%, making your membership a valuable asset for saving on various expenses.

    If you have any questions about your order or subscription, or if there's anything else we can assist you with, please feel free to reach out to us.

    Best regards,

    ***
    Gadget Plex Customer Support Team

Gadget Plex is NOT a BBB Accredited Business.

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