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Business Profile

Computer Software

USAcompuA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for USAcompuA's headquarters and its corporate-owned locations. To view all corporate locations, see

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USAcompuA has 2 locations, listed below.

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    • USAcompuA

      10290 SW 7th Ter Miami, FL 33174-1706

    • USAcompuA

      2495 SW 25th Ave Miami, FL 33145-3662

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The support and customer service this company gives is horrible. They don't answer the phone or emails or postal mail, and its difficult to get a live person. I tried to get the video footage on my phone via an app and I also tried to get the footage on my laptop. I called support after the item was mailed to me and that didn't help after a period of time tying I have a person that know computers try and he was not successful either I mailed the letter to them and received no response back . Unfortunately I'm extremely busy with a couple businesses I own and I forgot all about contacting them again. In the last two months I tried to get this system hooked up again with no luck. I tried to reach out to support at least 5 or six times over the last 5 months. When I finally got through to an actual person I was on the support call with the guy for over an hour I was even sharing my screen with him so he could navigate through my computer hard drive and he didn't have any luck either. As we were on the call I was texting him asking him how much longer it would take and he was non responsive. I finally hung up the phone and deleted the screen sharing from my laptop and decided to file a complaint against the company after first emailing them asking again for a refund. Considering this exact same system is still for sale on **** and online on their site they should be able to refund me Im requesting a refund minus a restock fee that they can charge me and I will pay the shipping back. The item is still in brand new condition only one camera was opened to see if it can be hooked up to the **** Everything is still in the new unopened packaging.

    USAcompuA is NOT a BBB Accredited Business.

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