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Business Profile

Computer Software

Duet Display

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Duet Display is by far the biggest scam Ive encountered. Their entire business model seems designed to trap users into paying for a subscription. They make you sign up for a free trial just to see if their app even works. But heres the catchif you cancel the trial immediately (as I did after discovering within two minutes that the app doesnt work), they still try to charge you once the trial ends.Even after canceling, they attempted to charge my card multiple times. Luckily, I was able to block the charges by locking my card, but the persistence with which they tried to collect payment is outrageous. I emailed their customer support over 20 times explaining the issue, and all I received was empty apologies, repeated questions, and absolutely no resolution. Yet, they still continue their attempts to charge me.This company is built on deceit. Their app doesnt work, their customer support is useless, and their business practices are predatory. If they keep trying to charge me, I will take legal action against ******** will see on places like trust pilot that a multitude of users have shared the exact same experience Avoid Duet Display at all costs. These people are thieves, and their service is nothing but a trap to steal your money.

  • Initial Complaint

    Date:01/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made this pur***** on 1/7/25 and requested a cancellation the same day, once I discovered that I couldnt use duet wirelessly with my system. They have been giving me the runaround and conflicting information, that you will resolve it, 7/14 day trial and sending me on a goose ***** with different instructions on how to cancel when Ive made it clear to this email address listed regarding cancelling this product.

Duet Display is NOT a BBB Accredited Business.

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