Reviews

Review Details

• Review fromMike H

  Date: 12/20/2023

  1 star

  Mike H

  Date: 12/20/2023

  We signed up with this company. They promised savings for our CC processing and told us we need to up grade our phones (instruments) too. Somehow we wound up with a 3 year lease for 9 instruments for over $1400/ month. Could have bought the phone for around $200 each. If you go with this company, read the contract and opt to provide any phones they want you to use yourself. We changed processing company because their saving did not materialize. Now i am stuck with lease i need to pay for.
  

  National Processing Alliance, Inc.

  Date: 09/11/2024

  Dear Hood Manufacturing,

  Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify several points regarding your experience with NPA and to address some inaccuracies in your review.

  Timeline of Services: Its important to note that Hood Manufacturing transitioned its payment processing and phone services to NPA on August 8, 2020. Your review, submitted over three years later on December 20, 2023, raises questions about the context of your claims.

  Lease Agreement: You mentioned a "3-year lease for 9 instruments for over $1400/month." We would like to clarify that the lease included the following equipment:

  10 Yealink T57W ********************************************************* Grade Layer 3 48-Port *** **************************************************** Grade Access Points
  

  The lease agreement was entered into knowingly with Navitas Credit for $1,337 per month, which was deemed beneficial for your operations.

  Cost Savings: NPA successfully reduced your payment processing fees from $5,348.34 to $2,941.93, resulting in a monthly savings of $2,406.41a 45% reduction. This was achieved with an Interchange plus 0.10% pricing model and a 5-year rate lock. Additionally, your telecom fees were reduced from $158.42 to $111.49, saving you another $46.93 monthly, also backed by a 5-year rate lock.

  The total savings from payment processing and telecom amounted to $2,453.34, which effectively absorbed the lease payment, resulting in a net savings of $1,116.34 per month.

  Tax Benefits: Its worth mentioning that Hood Manufacturing benefited from IRS Section 179 tax savings of $35,368.32 for the tax year 2022, directly resulting from NPA's solutions.

  Processing Services: Your claim that you changed processing companies due to a lack of savings is not accurate. Hood Manufacturing continues to process card payments through NPA, recognizing that our pricing structureInterchange plus only 10 basis pointsis highly competitive and difficult to find elsewhere.
  

  Contractual Obligations: Lastly, its important to note that Hood Manufacturing chose to terminate the 5-year phone service agreement with NPA after only 3 years. Unfortunately, this led to an early termination fee, which was not paid. Attempts to break the Navitas Credit lease were also made, but it was only upon realizing the lease's terms that a negative review was posted.
  

  We value your business and hope to resolve any outstanding issues. If you have further concerns, please feel free to reach out directly.
  

  Sincerely,

  ***************************

  Senior Vice President