Complaints

This profile includes complaints for Ryder System, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ryder System, Inc.

  2333 Ponce de Leon Blvd Ste 700 Coral Gables, FL 33134-5427

• 

  Ryder System, Inc.

  201 All Star CT Hagerstown, MD 21740

• 

  Ryder Systems, Inc.

  920 Brunswick St Baltimore, MD 21223-3386

• 

  Ryder Truck Rentals

  1 Halley Ct Fairfield, CT 06825-5557

• 

  Ryder Truck Rentals

  1294 E Main St Torrington, CT 06790-3514

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ryder Last Mile was meant to delivery packages to my wife and I this week and gave us a delivery window. We paid for the third party delivery to ensure speed, but when the delivery window cam and went, we never heard anything from Ryder. We finally called Ryder the next day and were told that delivery was attempted but no one answered the phone nor answered the door. My wife and I were both home all day and our doorbell never rang and our phones did not receive any calls. We explained that that just wasn't true and they said that it would take days to get us back into their system and weeks for redelivery despite us paying for this service and it being the drivers fault. Customer ********************** was abysmal and tried to blame us when it clears from a cursory ****** search that this is a common issuer for them.

  Business Response

  Date: 03/17/2025

  Our sincere apologies on your less than perfect delivery experience. Per our records, you have been in contact with our Customer ********************** team regarding the issue and received a portion of our order on 3/15. The remining item is in-transit and our specialists will stay in contact until completion. 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting around November of 2024 this trucking company has reached their capacity inside of their parking lot for their trucks. they started parking all of their trucks illegally outside of the garage and even in the streets blocking residence from getting out their parking spots even coming into parking spots, Ive seen accidents with my own eyes with these trucks, bumping into other peoples cars with an accident that happened recently on 2-12-2025. Myself and a lot of residents have filed numerous complaints through 311 and nothing is being done about these trucks, blocking up streets parking, and its even unsafe for people to cross the streets in their own neighborhood because theycannot see income in traffic due to truck blocking. These are commercial vehicles that they keep outside 24 seven. In the state of New York commercial vehicles are not supposed to be out after 9 PM but these guys keep these commercial vehicles out all nightagain blocking cars from leaving parking spots and again getting in parking spots and also giving kids trouble to cross the street to the point where accidents almost happened with kids getting hit. I provided photo proof with all the trucks lined up and on the right side of the trucks or cars that are blocked in this is every day evento the point where they leave them over the weekend.

  Business Response

  Date: 03/18/2025

  Dear Ms. *********************************** is in receipt of your BBB complaint and has escalated this issue to the Director of Operations in ******** to get this matter handled.   We apologize for any inconvenience this has caused and will be getting the vehicles removed from the street. 

  Thank you for making us aware of this situation. 

   

  Ryder ****************** 

• Initial Complaint

  Date:01/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Regarding Repeated Delivery Failures and Misrepresentation I am writing to formally file a complaint regarding the unacceptable service I have received from Ryder Last Mile, **** concerning my order, which has been repeatedly delayed, rescheduled, and falsely reported as customer wasnt home .I placed an order with ***** which was scheduled for delivery via Ryder Last Mile, **** Despite multiple scheduled delivery dates, the order has not arrived, and I have been misled multiple times with false claims of delivery attempts. Each time, I have been informed that the delivery was either completed or rescheduled, yet I have not received my order, nor have I been provided with any valid reason for these failures.I have made multiple attempts to resolve this issue through Ryders customer **********************, but my concerns have been met with vague responses, unfulfilled promises, and continued delays. This has caused significant inconvenience, wasted time, and unnecessary ************** a paying customer, I expect professional and reliable service. The repeated delivery failures and dishonesty regarding delivery attempts constitute unacceptable business practices. I request immediate action to ensure that my order is delivered without further delay, along with a clear explanation of why these issues have persisted.Additionally, I may consider taking further action, including pursuing legal remedies for the inconvenience and distress caused.Sincerely,Maya

  Business Response

  Date: 02/03/2025

  Our sincere apologies on the less than perfect experience. I do see that there have been multiple failed scheduled attempts regarding your delivery. We are actively working with local operation on getting your order to you, and you will be contacted by our CS lead today regarding your experience. 

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ryder Last Mile was supposed to deliver my $1888.00 exercise bike from Nordictrack - Ifit in which they refused to do an afternoon delivery. When I called each time to discuss this i was treated very rudely and disrespectfully. Even Ryder Last mile refused to let me speak to a supervisor about this subject and wanted to keep scheduling me for dates and times that do not work .So when I finally had to cancel my order , I had to pay $111.00 because of Ryder Last Mile refusing my afternoon delivery.I want Ryder Last Mile to fully reimburse me the $111.00 I was charged due to there companys negligence and not fullfilling my delivery , which is paid $300 extra for in the order from NordicTrack - Ifit !!!

  Business Response

  Date: 02/03/2025

  Our sincere apologies for the less than perfect experience on your delivery attempts. A Ryder Last Mile CS lead attempted to reach you last week via phone to discuss your complaint in more detail. If you would require any further action, please do respond to that inquiry. 

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22877732
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  Between Ryder Last Mile & IFIT - NordicTrack ( the company you were contracted out to deliver this product for ...and in turn cost me to pay a shipping fee because of your company's inability to deliver in the afternoon ) Between the 2 of you...

  Somebody needs to be getting me a full refund of $1887.84...as im not eating any kind of loss on this purchase due to Ryder Last Miles inability to be able to deliver in the afternoon...well before the end of a normal business day .

  Business Response

  Date: 02/04/2025

  Mr. ********, 

  Unfortunately our service does not include the ability to select a specific time window upon request. Upon review, the first attempt was rescheduled upon your request on the day of delivery due to that time no longer working for your schedule. The 2nd attempt date was set based on our next available opening in your area on 1/31, and communicated over the phone as well in a confirmation email. The window was set in the afternoon from 2-4, and the team arrived to the address we have on file for your order at 2:30 PM. The deliver team remained on site for 15 minutes, attempted to reach you via phone unsuccessfully, and was not able to complete the delivery. Please do respond to our CS representative to discuss further options for your order.

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22877732
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  THAT IS 110% A LIE !!! I NEVER ARRANGED A DELIVERY FOR THAT DAY AT ALL !!! 

  TYPICAL THAT RYDER LAST MILE WOULD LIE ABOUT THIS !!!

  i never set up a 2nd date and you are lying.

  Just why don't you own up to your actions and address it , because my complaint isn't going away until you deal with it.

  This stays a matter of public record for 36 months - 3 years so anyone can lookup Ryder Last Mile and see this on file , if you choose to continue to not address the problem.

  I paid you $300 for a delivery you refused to do , costing the company WHO HIRED YOU TO DELIVER THE PRODUCT , A $1,888.00 loss , which also ( 2nd time now ) reflects negatively on you .

  I documented what your employees said to me and submitted that to ****************** also , the company who your contracted to deliver this for. 

  Customer Answer

  Date: 02/05/2025

  This issue has not been resolved at all.

  Ryder Last Mile claims a 2nd delivery date and time was arranged and they waited and i was a no show.

  That is 110% an lie because I never rescheduled .

  I filed a complaint with the better business bureau requesting a full refund , which has still yet to be 100% taken care of.

  Do not order from Ryder Last Mile ...

  Which delivers for NordicTrack - IFIT !!

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was working for a company local kitchens who rented or leased vehicle from Ryder. The truck allocated to me as a delivery driver had a few licensing issues and I had a ticket because of these issues. Employer paid for the ticket however my insurance premium went up 80$ a month due of this ticket. This ticket is on my driving record for 3 years. Asking Ryder to reimburse my premium 80$ X 36 months Was in contact with ***** and never heard back from Ryder in *************. Was suggested to hire an attorney however Id like to settle it outside of having an attorney involve

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2023, we were in an accident and somebody hit us. We have insurance on file the company that hit us had insurance on file.Writer is refusing to let us rent due to the fact that theyre saying that we still owe them $2000. We were the victim of an accident and theyre trying to charge us for it, youve been paid for the damage that was created to the vehicle and youre asking for extra. This is extremely bad business when Im trying to bring you guys over $100,000 a year. I dont understand why nobody can take care of me. I dont understand why Im being charged for this. I didnt do anything to the vehicle other than drive it the way I was supposed to and somebody wrecked into me. I dont understand how this is my fault???

  Business Response

  Date: 01/17/2025

  Dear Mr. ******* , 

  Ryder is in receipt of your complaint filed with the BBB and will be escalating this issue to Ryder's management team.  Would you be able to provide us with the accident report and any additional information relating to this incident as well as any invoices from Ryder on the additional repairs you are being charged with?

  We apologize for any inconvenience and will be reaching out to further discuss this matter. 

  Sincerely, 

  Ryder Truck Rental, Inc. 

   

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22823599
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********** *******

   

  they are the ones that have handled everything they have everything. And when I say that Im talking about Ryder. I dont know why theyre acting like they dont know what Im talking about. My business name is ************************* and its based out of ******, *********
  

  You guys are trying to charge us when the insurance company took care of the truck and somebody else hit us. Doesnt seem like you guys cherish our business and youre trying to say we owe you $2000 when we dont
  

  Please rectify the situation so we can continue to do business. If not, Im gonna tell everybody how poor you are and you charge people when they get hit.

• Initial Complaint

  Date:12/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30th, I had appliances delivered to my house and installed that I had bought through ******. ****** contracted Ryder to deliver and install our appliances. The washing machine they delivered and installed was not installed correctly. The delivery men did not attach the drain hose and left it attached to the back of the washing machine. They assured us that everything was installed and ready to be used. When we ran a load of laundry, and the washing machine drained, all the water poured onto the floor. Our laundry hook-up is on the top floor, so the water from the washing machine flooded the top floor of our house, part of our main floor, and into the basement. We have tried to work with ******, Ryder, and Ryder's insurance company, *********************************, to resolve the water damage to our house, but they continue to drag their feet. We have gotten a quote from a water restoration company and have plenty of documentation of the damages they asked us to provide. But still, no resolution has been reached. We are worried about the water damages causing mold, and want this to be fixed as soon as possible.

  Business Response

  Date: 12/31/2024

  Mr. ****** our apologies for the slow moving process, and we understand your concerns. The company mentioned, ********* Basset, is a third party administrator contracted by ****** to oversee damage claims such as your own. I have spoken with the Ryder claims department and they will be reaching out to you to see if you have yet been contacted by the insurance company of the carrier on the case, and to see if alternative actions would help speed up the process. 

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22749266
  
  I am rejecting this response because:
  

  I received one call from the claims division of Ryder, but was not able to answer the phone. I gave my wife the number of the person who called me and she tried to call multiple times but no one answered. She left detailed messages with our names and phone numbers for them to call us back, but we still have not heard anything. 

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 01/09/2025

  Again apologies for the delay in resolution on this matter. I was advised today that a Ryder Risk Coordinator left voicemails at both phone numbers we have on file as well as a follow up email for you. We will be assigning an insurance adjuster, Frontier Adjusters, to the case, and you will be contacted by them in the near future. 

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a truck from Ryder and upon preinspection I, nor the salesman did not notice a stick was stuck in the top right cap of the truck. A few ribbets was ripped out. I returned the truck the following day. Later I received an email about damage to the vehicle. I took a video and pics of the preinspection as always, and come to find out the stick was there before I left the the lot. I have invoice bill of $718.04. They stated in the report the stick wasn't there during preinspection, but I have the video to prove it. I have also shown them the video and they stopped reponding and threatening to charge my card on Dec. 5th.

  Business Response

  Date: 12/19/2024

  Dear *** ********, 

   

  We are in receipt of your complaint relating to a recent rental with Ryder and apologize for any inconvenience you encountered.  Ryder will be reaching out to you to further discuss this matter with you. 

  Sincerely, 

  Ryder ******************

  Customer Answer

  Date: 12/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a lawn mower from **********, and they use RYDER for their deliveries. We were supposed to get our mower on Wednesday October 16. It didnt show, so we called Ryder and were told their truck was broke. So they scheduled it for the next Wednesday, October 23, saying thats the day of the week they do deliveries. We got a confirmation on the Tuesday 22, for the next day. They never showed on the 23rd either. We called and they said they forgot to load it onto their truck, and it would be here today, October 30. We got a confirmation yesterday, and it still did not show today. When we called they said it wasnt on the dock to be loaded. This is an almost $3,000 item. We cant get in touch with anyone there via phone. Called their corporate office and they werent able to get in touch with that location either to see why we still havent received our item. Weve called ********** and they said they cant do anything but ask Ryder as well. There is no way were able to get a resolution from this. They keep saying they will deliver it, it never shows, then they have an off the wall excuse. $3,000 lawn mower shouldnt be this hard for them to deliver, since thats what their job is.

  Business Response

  Date: 10/31/2024

  Mr. ******** I would like to apologize for your less than perfect experience and multiple reschedules on your Greenworks delivery. Upon review, it appears like there were operational issues delaying your appointment that were not clearly communicated nor shared in a timely fashion. It does appear like you have been in contact with our Customer ********************** team and did successfully receive delivery today. This situation has presented multiple coaching opportunities in which we will use to avoid similar experiences in the future. Please do reach out if there are any further actions we can assist with regarding your Greenworks delivery. 

• Initial Complaint

  Date:10/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery has been confirmed for 10/15, rescheduled that morning (highly disruptive), then rescheduled for 10/22. Copies of delivery notices attached. Delivery has NOT been made, on both days there was not even a call to advise that they would not be arriving during any of the committed ******** best I can tell, they have had this package for a month and are unable to follow through on delivery. While we understand that we are likely outside of their *************** range, they should never have accepted the business if they can't serve it (this delivery is scheduled via the vendor, we had no input).We've been told different reasons why there was no phone call to alert us they would not be arriving as committed. In the first instance I was told that they do not have a procedure for the driver to call and (if memory serves) claimed they do not want drivers to contact customers directly. This morning I was told that the driver should have called and would be reprimanded for not doing so. They committed to us and the sending vendor that the 10/22 delivery would be prioritized and completed.We planned events based on their initial committed delivery date and have rescheduled our lives multiple times now. We understand issues, traffic, mistakes happen. We do NOT understand the utter failure to communicate that waiting for them to arrive is no longer warranted. Their call center does not have real time information to provide additional insight or assist on delivery day.We are also reaching out to the vendor, Terra Outdoor, for assistance or options.We need this item delivered, someone from Ryder needs to show the personal initiative to follow this through to completion and ensure there is not another repeat performance.

  Business Response

  Date: 10/23/2024

  Mr. ******** I want to apologize on behalf of Ryder for the less than perfect delivery experience and multiple reschedules. It is my understanding that you have been rescheduled by the local delivery facility to the first stop of the day on Friday October 25th. In addition, a member of our escalation customer ********************** team will be in contact to serve as a direct point of contact should you need anything else throughout the duration of this order lifecycle. Again our sincere apologies for the disruption the reschedules have caused.

  Customer Answer

  Date: 10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  They have just delivered the item to us in good condition.  I find that this resolution is satisfactory.
  
  Sincerely,
  
  ****** *******