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Business Profile

Computer Software

Total Security US LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice from Total AV (Total Security US LLC) of ********************************************************************************************************** They charged my Discover card $179.00 without my permission. I requested a refund and was sent a code to use, which I tried several times, but it did not work. I would like a refund.

  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is with Total Security US LLC. This company is taking money out of my account without my permission. After investigating, I found out that this is a fraudulent charge. I cannot find any contact information for this company as far as I can see.

    Business Response

    Date: 04/01/2025

    Hi ****, 

    Thank you for reaching out.

    Upon reviewing your account, I see that you had an active subscription to Total Adblock, purchased on December 1, 2024, for an initial cost of $1.99. This subscription then renewed monthly at $9.99, in accordance with our terms and conditions.

    I can confirm that your Total Adblock account has been fully canceled, and no further payments will be taken.

    A refund of $19.98 is currently being processed. While it typically appears in your account within 48 hours, please note that, depending on your bank, it may take up to 7 working days.

    Kind regards, 
    Total Adblock, ************* team

     

  • Initial Complaint

    Date:02/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originallypurchased a subscription for TotalPassword (Total Security Limited)in November 2023 at ***** CAD to manage my passwords (INVOICE: INV52586120).Theservice automatically renewed a year later on November2 2024 for 119 CAD (Invoice number INV75313853) without any notice. I no longer wanted their service, so I contacted customer support immediately by email and deleted my account on November ********. I asked for a refund. I received no answer and no ********* make matters worse, I was charged 99 CAD on December 3rd 2024 for services I never even signed up for! (Invoice number INV77768808).The company's customer support is non-existent and I have been unableto confirm that they have cancelled my subscription, despite deleting my account. I have repeatedly contacted their billing department by email and they do not respond. I have been unable to find a customer support phone number. I have filed a dispute through my credit card company, but I believe that this is a predatory company. The company lacks transparency in their pricing and they have made it incredibly difficult to obtain customer support to cancel any subscription.

Total Security US LLC is NOT a BBB Accredited Business.

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