Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  Pods

  601 NW Mercantile Pl Port Saint Lucie, FL 34986-2258

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS

  1 Burlington Ave Ste 2 Wilmington, MA 01887-3927

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2024, I accepted a quote with PODS Moving and Storage and entered a contract to move from ***** to ************, ** for a set amount. I was informed by multiple associates that my chosen date and time for the *** to be delivered was good to ******* forward to moving time, the *** was delivered to my Texas residence perfectly, and picked up on time as well. The issue began when it arrived in ** for delivery. I was moving into the center of ************ and had to acquire street parking permits and coordinate with the ***************** for all of this to occur properly. I was following up with PODS leading up to the day before delivery and then, on the day before delivery, I did not receive an estimated time of arrival. I was informed they would contact the delivering center and get back with me. That never happened.The morning of my move, when all my permits were in place, nothing arrived. I called PODS and they informed me that now I needed a special service called City Service that would be an extra $549 and that I had to schedule it a minimum of 72 hours ahead of time. My destination never changed, but now all the sudden I needed to pay more money and wait longer. I did so out of needing my belongings and me, my wife, and my pets had to sleep on the floor, with nothing, for three days. Since this event, I have been in contact with them and they have not resolved this, or sent me any correspondence to even attempt to fix this. I have called multiple times to no avail. This incident may be considered a breach of contract. This needs to be fixed. I am not contesting my pickup/mileage billing, but the "city service" costs were never disclosed upon entering the contract and accepting the quote. This cost must be returned.

  

  Business Response

  Date: 04/16/2025

  RE:       ******* ******* (CID 169553771)
               Complaint #: 23188379
  
  Dear Ms. *******
  
  We acknowledge receipt of the correspondence concerning PODS customer, Mr. ******* *******. As of April 16, 2025, an agreement was mutually reached between PODS and Mr. ******* involving redelivery as part of the resolution of the matter.We are presently awaiting the return of the required documentation in order to initiate the credit process. Upon receipt, the refund will be issued accordingly, thereby bringing the matter to a satisfactory conclusion.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ******* may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mr. ******* feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The company offered a settlement refund and I confirm the settlement refund was posted to my account.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pod to move from MA to **. Pods was dropped off at 2/13/25 packed and loaded and fully paid. I moved and closed on a new house, due to pods delivery schedule i had to have it dropped off at the new location at 3/13/25 the pods were empty and cleaned and picked up on 3/17/25 (the earliest they had). i was then charged and additional 349 for Monthly Rental of Container in Storage Center which they listed my address( i am not an authorized storage center and the pods was on the road) not even my property for the dates of 3/13/25-4/12/25 but the pods were at my house for 4 days and picked up and not at a storage center. I was also charged for the content protection for ***** as well for the same dates. i understand the drop and pick up fee. but that is outright outrageous. I did not receive any contact about these charges until today 4/8/2025 and told if i do not pay it in full today it will go to collections. the representive kept telling me i cannot speak to a supervisor about this matter and i just have to pay. by end of day. They told me their supervisor was busy and passed my information along after 15mins of me asking to speak to someone higher. As a customer/ veteran this is an outrage and needs to be addressed.

  

  Business Response

  Date: 04/10/2025

  I am in receipt of your correspondence concerning PODS customer, ******* *******.   On April 9th & April 10th ,  2025, contact to discuss the issue was initiated with ******* ******* in order to address billing concerns and work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******* ******* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******* ******* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23176046
  
  I am rejecting this response because: My issues were not even addressed just and apology. I will need a little more details on the issue at hand and what actions will be taken.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/16/2025

  We appreciate ******* ******* giving PODS the chance to address the concerns presented.   The review found that ******* ******* did not schedule the move to be completed within the first month therefore a second month of rental and contents protection applied.  In the spirit of goodwill, ******* ******* was presented with an offer for a partial credit refund for the second month of reoccurring fees in the hopes the matter could be resolved amicably.  We currently await ******* Hohmanns response.
   
  
  

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2022, I ordered a POD to be delivered to me in *****, I was relocating to ********. I was quoted three prices one for the monthly fee, one for the trasportation and one for the delievery. That amount changed drastically after I packed up my POD and they picked it up to take it to their warehouse. After I got back to ********, I could not afford the monthly fee, the delivery fee and the transportation fee to receive my POD. It was not until March 2025 until I was able to save up enough money to get my belongings delivered to me in **, where I currently reside. After saving up the ***** dollars plus the extra 180 for delivery I thought I was clear and square with them. However, in the midst of them charging me the transportation fee, they charged me and extra monthly fee on top of the ***** even though my POD was being delivered and I was no longer using the storage unit. After I called to inquire about utilizing a POD that I am paying for and do not have I was told that I can't use a POD and they were not going to prorate or refund the monthly fee of $313.00. They are scum and they rip people off, I had my POD with them for 3 years paying almost $400/ month and they still screwed me. They said they closed my account but how is my account closed if you charged me for a month.

  

  Business Response

  Date: 04/09/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *******************************. A review of the issue that gave rise to this complaint is currently underway. Ms. ******* has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds.  We will continue to work with Ms. ******* until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ******* may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ******* feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My neighbor got a *** and due to gross negligence of the *** driver he damaged my driveway! I have everything on camera. HE SHOULD of NOT BEEN ON MY PROPERTY OR PUT HIS MATERIALS FOR THE *** ON MY PROPERTY!

  

  Business Response

  Date: 04/07/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** *****.  Attempts to contact ******** were made on  April 4, 2025, and April 7, 2025,   via both email and voicemail in an effort to discuss Mr. ****** property damage concerns and work towards a resolution.
  
  At this time, we have not received a response. We kindly ask that  Mr. ***** respond to the emails sent by his assigned PODS Advocate so we can continue to work toward a resolution.
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has damaged our property lost the pod is charging me to deliver it to my house so I can unload it . They are allowing non certified workers operating the forklift

  

  Business Response

  Date: 04/07/2025

  - I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** *******. Attempts to contact *** ******* were made on April 2, 2025, and again on April 7, 2025, via both email and voicemail in an effort to discuss her pricing and content concerns and work toward a resolution.
  
  At this time, we have not received a response. We kindly ask that *** ******* reply to the emails sent by her assigned PODS Advocate so we can continue working toward a resolution.
  

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23146313
  
  I am rejecting this response because:

  Hi there Ms. ******* the response from the pods company isn't accurate. They have not contacted me. I did schedule a appointment to access my pod that was supposed to stored with them at the location in ***** which I confirmed the address with the representative three times the day we were supposed to be able to access the pod it was not at the location everything was gone I contacted the pods customer service line yet again and explained the problem to the representative at which point I was informed that they didn't know the pods where moved from that location and that they could not locate my pod as a response to this information I told that representative to just set up a delivery to my home . The pod was delivered yesterday the driver came a inch from hitting not only my mother's vehicle but also my mother's boyfriend's work truck as well as rocking the pod before sitting it down I also noticed once the pod was placed there was two dents on the door that was not there the last time I physically seen it . I do have pictures and a video of the way the pod looked previous to us loading it to the last time we were physically able to access it to the way it looks currently a long with a video of the amount of space the driver had access to in the driveway.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/15/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** *******. pon a thorough review of Ms.Connells concerns, we have confirmed that the resolution provided is consistent with the findings from our investigation.
  
  To provide additional context, when Ms. ******* scheduled the delivery of her container, she was informed of the applicable delivery fees,including the non-paved surface fee. This information was presented at the time of scheduling, and the request was accepted online on April 4, 2025.
  
  Ms. ******* later reported damage to her belongings during transit. We carefully reviewed the matter and consulted with all parties involved in the move, including the local storage center managers and the carrier that transported the container. Based on their input and our internal review, there was no indication of mishandling of the container, and all handling procedures were followed appropriately. Additionally, there was no physical damage to the container or any evidence suggesting an external cause of loss while in our possession.
  
  PODS findings conclude that the reported damage was most likely the result of normal shifting during transit and/or improper packing of the contentsboth of which are noted in the terms of the rental agreement. Per that agreement, customers assume responsibility for securing and protecting their contents and are encouraged to obtain adequate insurance coverage to guard against such risks.
  
  We regret any inconvenience this situation may have caused *********** However, based on the available information and our policies, we consider this matter to be resolved. Should Ms. ******* wish to review the terms of her rental agreement, it is available at any time through her PODS online account.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why did our POD get delivered without the lock? 3/19/2025 final pick up 3/22/2025 Why was there a green tag where the lock should be. Green tags I'm told come on new empty PODs.POD was picked up with a lock at our previous home.First two calls operator didn't know what happened, told we would get a call no one ever called.Third call I was told it arrived at second warehouse without a lock, when I asked why their information was different then the first two he corrected himself and said the lock had been removed at the warehouse. Operator said we didn't pay, we did, we may have had an old card declined but it was paid in time and that shows on our billing. it certainly wasn't enough time to break the lock and rifle through our stuff.Why did no one call and tell us the lock had been removed, We are missing items, POD looked like it had been picked through and repacked. I want to know why this happened.

  

  Business Response

  Date: 04/09/2025

  I am in receipt of your correspondence concerning PODS customer, ****** Roberson 
  On  April 1st, 2025,our PODS advocate spoke with ****** ******** to address concerns regarding the lock on the container. We are currently working towards a resolution with the customer.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **** ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****** ******** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23140451
  
  I am rejecting this response because: They are claiming now that maybe the lock fell off at some point and a tag was placed on it. The tag was not signed, or dated, no location. I wasn't informed at the time. I've been told by another *** representative that if the lock comes off the customer has to be informed and the customer has to come to the warehouse to place a new lock. I was not asked to do this. I was told by a POD representative on the third phone conversation that the lock was cut off due to failure of payment. Every time I talk to them or get a response it is something else or new. 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/15/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLCs customer, ****** ********. ********************** has thoroughly reviewed ****** ********* follow-up. While we appreciate their additional comments, our position remains unchanged. We have provided the customer with the most updated information regarding the missing lock and tags. 
   
  As previously stated, a comprehensive review of the account was conducted, and the resolution was determined to be appropriate. In light of the new feedback, we have reassessed the situation, and our stance remains the same.
   
  PODS remains committed to providing fair and transparent service. Based on our thorough review, we respectfully request that this complaint be considered resolved and closed.
   

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23140451
  
  I am rejecting this response because: Last message received was that they think the container was broken into at a rest stop during transit. If that was the case, why did that party not inform PODS to inform me? I have responded to that asking what that means, what type of closure is that. There has been no discussion of what to do about the missing items from POD. Have not heard back as of yet. I believe they believe the matter is closed. They still have not said why we were not told of the matter when it happened, when they found it with out a lock? I haven't been told why each email lists a different reason for the lock missing. 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/21/2025

  We've conducted a thorough investigation, but unfortunately, there's no definitive way for PODS to determine how Ms. ********** lock was removed from her container. Based on the information available, we believe it may have occurred during transport by a third-party motor carrier (e.g., the carrier stopped at a rest location, and someone must have done something without the drivers knowledge). Upon arrival at our facility in the destination market, the container was found without a lock, and a green zip tie tag was applied to secure it. If she hasnt done so already, we recommend that Ms. ******** file a police report for her missing items.
  
  In regard to the missed payment, we do show the account had a couple of declined payments in July. However, the payment method was updated and corrected before the end of the month. At this time, we do not show that the account has any outstanding balance.

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23140451
  
  I am rejecting this response because: Why were we not notified at the time someone broke into the unit? If we had been notified at the time we could have gone to the warehouse to inspect items. When was the green tag placed, who was the third party carrier? Did the third party carrier not inform PODS? Why has almost every response from PODS been a different story? 
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nothing but billing problems ******************* is anything but. Never can talk to the same *** twice. Each *** does things differently, "policies" change every phone call. ***s refuse to take any responsibility for their mistakes, just blame the customer ! Trying to make them take responsibility for the errors they made is impossible !!! The ***s will boldface lie to you about refunding your money. They will go to great strides, make up "policies" in order to keep your ******** advice ? Find someone else, ANYONE else !I wouldn't allow PODs to move my lawn mower !!Oh, it would help if PODs had phone ***s that spoke English fluently !!

  

  Business Response

  Date: 04/01/2025

  RE:       ****** ****** & ******* ****** (CID 169309776)
               Complaint#:23139964
  
  Dear Ms. *******
  
  I am in receipt of your correspondence concerning PODS customer, ****** ******. In an effort to be able to conduct a thorough investigate and address the concerns there is not enough specifics to fully understand what occurred. Without clear information of the billing discrepancies or interactions with our representatives, it's challenging for us to pinpoint exactly where the service breakdowns occurred. To help us resolve this complaint we are needing information, such as the exact nature of the billing issues encountered. A timeline of interactions with customer service to include any reference numbers, details of specifics would be of great help. PODS strives to continuously improve where possible on policies especially when there is a claim of inconsistent and or unclear information. We are committed to improving our service and addressing any mistakes that may have been made, and we would greatly appreciate the opportunity to investigate the case in detail. Customer satisfaction is our top priority, and we want to make sure we take responsibility for any errors and make things right. We are able to confirm that all PODS associates speak English. We understand that a language barrier may impact a customer experience. It is standard business practice to outsource, which can be an effective tool that helps in managing increased volume. Additionally, it provides a range of benefits such as specialized skills, scalability, and cost savings to meet any organization with fluctuating demand. Should *** or Mrs. ****** wish to discuss their account or billing matters further, they are welcome to contact PODS directly for assistance at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *** & Mrs. ****** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that *** & Mrs. ****** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises,LLC considers this matter resolved.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 I contacted Pods to receive a quote on moving services from *********** to ***************. To receive this quote, I was required to provide my card information. I was told I would not be charged for anything as long as I did not confirm the amount (I never did). I later called and stated I would not like to move forward with services. I was then charged $677.04, despite never using Pods services. I called and requested a refund. Which I received.Quite a few months later I started getting letters and calls from a debt collector, stating I owe Pods money. I contacted Pods SEVERAL times about this, each of which I explained the situation and was told I was fine and nothing was needed from me. The most recent time I called, I finally got transferred to the debt collector section of pods. This is when ******* with Pods informed me that the reason I was sent to collections is because they show I was refunded twice. However, Ive only received ONE refund, and this was the first I heard about this, a YEAR later.I spoke with my banking agent and they also confirmed they only see once refund. Ive attached my bank statement showing this refund. This has been beyond frustrating with zero communication from pods before sending my to collections, for services I never even used. Id like to get this cleared up from Pods and the reported debt collector that I do not owe Pods any money. I have reached out to the ************************************** email twice with no response.

  

  Business Response

  Date: 04/03/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Madison *********** review of the issue that gave rise to this complaint is currently underway. Ms. ********* has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds.  We will continue to work with Ms. ********* until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ********* may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ********* feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: Mar. 14, 2025 Amount: $1,203.95 PODS was instructed to drop off a small container on the street in front of my home. PODS employee [driver] negligently drove off the road and ran over my neighbors metal culvert bridge. The bridge/walkway was severely damaged by the PODS truck, making it unsafe/unusable. I had to compensate my neighbor for the cost of the bridge and the cost of having it hauled away. I filed a claim with the company which they denied, based on false information their driver provided [my neighbor has photos and video from before and after]. Two photos have already been provided to the company.

  

  Business Response

  Date: 04/02/2025

  I  am in receipt of your correspondence concerning PODS Enterprises, LLC. customer, ***** ******. Upon thorough review, we have confirmed that the resolution provided to Mr. ****** on March 21, 2025, is consistent with our findings during the review process.
  
  To provide context, during the delivery of Mr. ******* container to his new home, our representative completed the necessary documentation,including damage waiver forms signed by the customer. When Mr. ****** later raised concerns regarding property damage, he was advised of this information.
  
  While we acknowledge Mr. ******* concerns and understand his frustration, we have carefully reviewed the matter to ensure a fair and accurate assessment. Based on our findings, we are unable to alter our position on this issue. As Mr. ****** was given the information of his complaint we consider this matter to be addressed.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a pod on 2/17/2025. The pod was delivered 3/11/2025. On 3/14/2025, I attempted to use the pod, however the door jammed. I contacted PODS immediately and was informed that a technician would be there 3/15/2025 to repair or resolve the issue, however no one showed up. I then requested that the pod should be picked up and I needed to be refunded, they refused and charged me an additional $67.00 on pickup, although I was unable to use the pod. I spoke to manager ***, who stated she fought hard, was unsuccessful, therefore a dispute was filed o my behalf. The pod was picked up on 3/19/2025, the pickup driver had to crawl under the door to release the jammed. My order number was *******

  

  Business Response

  Date: 03/22/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ********* *********. On March 21st, 2025, a PODS representative and Ms. ********* reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim.  The refund has been completed on March 20, 2025, satisfactorily resolving the issue.
  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ********* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ********* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.