Reviews
This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,371 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBill M
Date: 04/22/2025
2 starsBill M
Date: 04/22/2025
We have paid HomeServe for a couple years as recommended by our city. The insurance is supposed to cover our external sewer line to the street. I have had sewer water backup into our basement three times in the last five months. I can’t get them to have their plumbers do a scope line. I’ve paid for another plumber to do it and he said the line is collapsing in two places and needs to be replaced. HomeServe won’t let their plumber who has come out do the scope themselves. They just say to call again when I get a basement with sewage.
HomeServe USA Corp.
Date: 04/24/2025
**** - Thank you for bringing this to our attention. I will have someone from the Office of the President reach out to you soon. ~HannahReview fromAmanda R
Date: 04/20/2025
5 starsAmanda R
Date: 04/20/2025
Same day service. Very kind. Very patient. Explained the issues and completed the fix quickly and completely. Highly recommend.HomeServe USA Corp.
Date: 04/22/2025
******* we appreciate the positive comments regarding your recent repair with HomeServe. We hope you have a great day. -ReginaReview fromVikram A
Date: 04/20/2025
5 starsVikram A
Date: 04/20/2025
Always had the issue fixed on time and professionally. Very impressed with the service. Thanks!HomeServe USA Corp.
Date: 04/22/2025
******* thank you for your positive feedback regarding your recent repair with HomeServe. Wishing you a wonderful day! -ReginaReview fromJaya S
Date: 04/19/2025
5 starsJaya S
Date: 04/19/2025
Technician was very nice and knowledgeable. I learnt something new about the fridge.HomeServe USA Corp.
Date: 04/21/2025
**** * Glad to hear you had a positive experience. Let us know if you ever need us again. ~HannahReview fromRose Marie C
Date: 04/19/2025
5 starsRose Marie C
Date: 04/19/2025
I would definitely recommend HomeServe and ** *** ******* to my friends.HomeServe USA Corp.
Date: 04/21/2025
**** ***** * Glad to hear you recommend HomeServe and our technicians. Thank you for taking the time to leave us a review. Have a great day! ~HannahReview fromRomeo D
Date: 04/18/2025
5 starsRomeo D
Date: 04/18/2025
This guy was an excellent conversationalist. I was a retired contractor, so I watched him, and he knew what he was doing. I recommend him to anyone. Very pleasant. And professional. Thank you, and God bless. Amen *** ********HomeServe USA Corp.
Date: 04/21/2025
***** * Thank you for your kind review. Glad we could assist. Let us know if you need us again. ~HannahReview fromMarilyn W
Date: 04/18/2025
5 starsMarilyn W
Date: 04/18/2025
I was very pleased with the professional and friendly service.HomeServe USA Corp.
Date: 04/21/2025
******* * Thank you for taking the time to leave us a review. Glad you were satisfied with your service. ~HannahReview fromMarie B
Date: 04/18/2025
5 starsMarie B
Date: 04/18/2025
The service tech arrived shortly after 10:00 am. The window was 10:00 to 12:00. He was courteous and worked hard to prevent damage to my Gardenia and all established plants. He completed the repair and retuned the area to near perfect conditions in less than 2 hours. It was a great experience.HomeServe USA Corp.
Date: 04/21/2025
***** * Glad to hear your experience met your expectations. Thank you for the review. Let us know if you need us again. ~HannahReview fromSandra J
Date: 04/18/2025
5 starsSandra J
Date: 04/18/2025
HomeServe is excellent company to deal with. I had a water line leak in front yard. They kept me informed, showed up when promised and finished job in a timely manner Highly recommendedHomeServe USA Corp.
Date: 04/21/2025
****** - Glad to hear your issue was resolved quickly and that the technician was prompt. Let us know if you need us again. ~HannahReview fromJoanne B
Date: 04/18/2025
5 starsJoanne B
Date: 04/18/2025
They were great! I had an a bit of an unusual problem and the guys fixed it in no time. They were very professional, explained what had to be done and answered all my questions with a smile!HomeServe USA Corp.
Date: 04/21/2025
****** - Thank you for your review. Glad your service experience was quick and efficient. ~Hannah
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.