Reviews

This profile includes reviews for Trailer Source Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trailer Source Inc

  4651 Tabor St Wheat Ridge, CO 80033-2459

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  Trailer Source Inc

  11808 W 44th Ave Wheat Ridge, CO 80033

Review Details

• Review fromJennifer B

  Date: 10/11/2023

  1 star
  From the moment we purchased our 5 th wheel.... we were on our own. Several things needed to be fixed. We bought the 5th wheel with a ripped awning. They told us they ordered the the part, should be in, in 2 weeks. It's been 6 months!!! The finance department is just as bad ... we were over charged on the purchase price. We signed a new contract with the correct price, and we are still paying on the contract that is supposed to be VOID! Called numerous times, the person telling me that ****** would call me back today.Never got a call back. The next step will be taking them to court to get our money back!!!

• Review fromJoe S

  Date: 07/13/2023

  1 star
  Dealer lacks integrity.Our 7-month-old trailer needed some warranty work done.I called Trailer Source Inc. in ********, ********, asking if they would handle the warranty repairs for us even though we had not purchased the ** from them and was told that, yes, they would do the warranty work. They contacted ********* and got approval to move forward with the repairs, and an appointment was made. When they trailer was taken in for the appointment, we were told that there should be no issue in having all the repairs completed within the next three weeks in time for a trip we had scheduled. After one week, I reached out to see how things were going and was told they were waiting on parts but that the time frame for repairs still looked good. Week two, I reached out and was told the same thing. I asked what repairs had been completed and was told none but that the tech had looked at everything and would start on the repairs soon. Week three, same. I called the day the trailer was to be picked up and was told that none of the repairs had been made. I went to the dealership and spoke to a service manager who told me that the dealership never should have taken in the trailer for repairs. He said it was their company policy that they did not do warranty work on trailers that were not purchased from them, and he said they would not be completing the repairs.In disbelief, I explained how they had filed the claim, received approval, made an appointment, and kept the trailer for three weeks. I asked why I wasnt ever told that they would not be doing the work. He repeated their company policy and stated that the person I first spoke to was new and made a mistake. I think the right thing for a decent business to do would have been to complete the work they had agreed to.This is not a company that I will do any business with in the future.

• Review fromMike M

  Date: 02/23/2023

  2 stars
  Crystal ** review mirrors my buying experience with Trailer Sources. They just dont take the time to deliver feedback / updates that will likely not generate a sale.