Reviews

This profile includes reviews for Monarch Investment & Management Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Monarch Investment & Management Group, LLC

  2195 N State Highway 83 Franktown, CO 80116-9664

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  Westchester Village Apartments

  941 Clubhouse Ln O Fallon, MO 63366-7622

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  Canyon Creek Apartments

  4851 Lemay Ferry Rd Saint Louis, MO 63129-1527

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  Nantucket Garden Apartments

  27 Joyce Ellen Ln Ste B Saint Louis, MO 63135-2146

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  Huntley Ridge New Albany

  2313 Grant Line Rd New Albany, IN 47150-4081

Review Details

• Review fromNicole D

  Date: 04/15/2025

  1 star
  On 4/4, my apartment retrained water from the massive rain accumulation we received. I immediately called emergency maintenance at 1 am and again at 3 am due to the amount of water that had been retained in the carpet. Maintenance came around 0730 and the restoration company came out on that Saturday (4/5) to remove as much water as possible. I put fans around the apartment to help dry out the carpet, again retained water Saturday night. I called the emergency maintenance number early Saturday morning and let them know. The maintenance guy that was on call on Sunday (4/6) said they would have the restoration guy come back out to pull up more water. That never happened on Sunday. Monday morning (4/7) my carpet was still soaked. The entire apartment from the sliding door in my living room to the dining room, my front door, and the hallway and doorway to the bedroom. They came in pulled up carpet and when they did i came up to the worst smell and odor, so I had to leave due to my asthma. I have been out of my apartment for a week (4/7/25-4/15/25) due to furniture being in the way of the hallway carpet pulled up, fans everywhere and under the carpet, and a dehumidifier in the middle of the floor and they EXPECTED me to stay there with my two dogs. How can you look at a tenant and say we did not ask you to vacate knowing how much water was in the apartment and the carpet soaked. I could not stay there for health reasons. Today I get a response from the assistant property manager, stating There is nothing preventing you from going into the home. You were never asked to vacate the unit for any reason and are more than welcome to go in. How can someone live an apartment where the carpet is SOAKED, fans everywhere? I am now having to file an insurance claim now with my renters insurance because I cannot even get my carpet cleaned by the property manager.

• Review fromC.R

  Date: 03/27/2025

  1 star

  C.R

  Date: 03/27/2025

  Hey everyone my name ******. I live in an apartment in ******** and thought I had found the best place I ever stayed at. For a year everything was cool and calm. Recently my upstairs neighbors were letting their dog urinate and defecate on their balcony splashing my patio. I didnt want to get the office involved so I wrote them a letter politely asking them to stop. After cleaning up their dogs mess on my patio I thought problem solved right? Days later I discovered more urine stains on my patio. I took pictures and sent them to the office and in retaliation they have been stomping shaking my unit. I went to the office to report and even called the cops on them but I made contact with the husband and called police to say its alright Im talking with the neighbor. He seemed nice and we exchanged numbers but the stomping didnt end. At first he would try to say that the 3rd floor had a dog and was urinating but shocker they dont have a dog. He eventually took blame for the dog but kept saying the it was the 3rd floor causing my place to shake. Btw theres only 3 floors and Im 1st and hes second. I told him 3rd floor impact does not reach my floor but he kept just finding excuses. I took videos to show the office and even requested to move to a different unit with no luck. Im loosing sleep Im a disabled vet that takes meds and its affecting my mental health being lucky if I get 3 hours of sleep. Its just him and his wife or girlfriend but he is the one making the noise. I cant take it anymore I broke down in front of my boss at work and am just mentally drained and on edge. Ive lived in old army barracks, a tent overseas with 39 others, slept through gunfire, lived in countless apartments, and in homeless shelters where the floors were creeky and know the difference between loud steps and stomps. *** reported to tenant rights organization and they advise I keep gathering more evidence. If company can fix problem Ill remove review- Reserve of eagle Ridge

  Monarch Investment & Management Group, LLC

  Date: 04/08/2025

  Thank you, ******, for reaching out and sharing your concerns with us. We appreciate your feedback, as it helps us continue to improve and serve our residents better. Our team is committed to providing the highest level of service and ensuring the satisfaction of everyone in our community. Were pleased to know that we were able to offer you a solution that addresses your concerns and meets your needs. If you ever need further assistance or have any additional questions, please don't hesitate to reach out. We value you as a resident and are here to support you. Thank you again for your understanding, and were glad we could resolve this matter to your satisfaction.

  C.R

  Date: 04/12/2025

  I appreciate you doing something to help me Monarch Investment as I was having no help with management with heavy intentional stomps still til this day from the male tenant living above me. Music, tapping my broom, ignoring, headphones, sound machines, & sending a bunch of videos to management of the stomps have not been working therefore until the day I move out and leave the property into my new home which should be soon, Ill keep my word and delete this review or raise it to 5. Even though I enjoyed living here until my upstairs neighbor stomps out of spite, I do not trust management in my complex. Example would be that I recommended a fellow vet to live here and I was supposed to receive some incentive or a minor reduction in rent as I was told by my friend I told to live here which he does now and staff told him we will work on that but shocker, I get nothing. Thank you again for the help and if I have any issues Ill be in contact. Any questions on your end feel free to contact me.

• Review fromTiana M

  Date: 03/22/2025

  1 star
  On December 7th, I contacted law enforcement due to a violent incident involving my then-partner at my apartment. On December 9th, I informed my landlord of this incident. As criminal charges were filed, and my partner was a co-leaseholder, I notified the landlord of the restraining order and requested his removal from the lease for the safety of myself and my children. Instead of addressing the situation, the landlord, *******, and his assistant subjected me to harassment, ultimately necessitating legal action.On the same day I informed the landlord of the domestic incident, a ledger was placed on my door, unexpectedly charging me for pet rent and a pet deposit, despite having no pets. When questioned, they either ignored my inquiries or provided inconsistent and evasive explanations. Despite my refusal to pay these unfounded charges, they subsequently added a $1,000 roommate deposit, for which they could provide no justification, as I never had a roommate. They also levied fees for alleged lack of renter's insurance, even though I had purchased coverage through their company and provided email receipts as proof. Throughout this period, they repeatedly posted and emailed inconsistent ledgers, failing to provide clear or accurate explanations for the various charges. When I requested corrected ledgers, I received further documents with differing and unsubstantiated charges. Notably, when I attempted to pay my rent, ******* refused to accept it and initiated eviction proceedings.I challenged the eviction in court, during which the harassment escalated. Following discussions with legal counsel, it became apparent that this pattern of behavior would persist, leading to repeated legal disputes. While I prevailed in court, the constant litigation was a significant drain on my time and resources.

• Review fromDejenaire A

  Date: 03/18/2025

  1 star

  Dejenaire A

  Date: 03/18/2025

  They strong arm you into a moving in. You can walk the unit and point out whats wrong but they keep your deposit from the moment you pay it, they dont let you walk the unit until weeks later.

  Monarch Investment & Management Group, LLC

  Date: 03/25/2025

  We appreciate your feedback in regard to your experience. Our understanding is after you declined the property managers offer to release you from the lease and to return your deposit with no penalty, you were able to come to mutually agreeable lease terms and the issues have been resolved. If we are mistaken please feel free to reach out directly at **************************************************************************************************************************. 

• Review fromkeith B

  Date: 02/08/2025

  1 star

  keith B

  Date: 02/08/2025

  So we have had a incident where a apartment next to use flooded and water damage came through our apartment and another apartment. We called maintenance and they came out to fix the problem. They sent a guy to repair the roof and when he did he damaged our furniture. He also didn't check for mold since it did take them awhile to come out and fix it. Nor did he seal off an are to work. We complained about this to the manager and she told us they are not responsible for their workers damaging our furniture. We called the local and lawyers and they all told us they are definitely responsible. We have video footage and photos but the manager refuses to do anything about their workers damaging our property. We have complained about the cleaning of the grounds, the grass cutting, everything and nothing. We have videos.

  Monarch Investment & Management Group, LLC

  Date: 03/03/2025

  Thank you for sharing your experience. Regarding the ceiling repair, our vendor did not fully meet our expectations, and we understand the frustration this caused. To address the issue, **** arranged for the vendor to work directly with the you to provide cleaning services. We appreciate the opportunity to make this right. If there is anything else we can help with please do not hesitate to reach out to us at ******************************************************************

• Review fromIrisra A

  Date: 12/29/2024

  1 star
  I have made several complaints regarding the neighbor upstairs smoking. He has thrown cigarettes buds down to my balcony on countless occasions. I wake up with my apartment smelling like cigarettes. I have small children and this is a safety hazard. Ive made several complaints regarding this issue and this individual is still doing. People here dont follow the rules in the contract and no one does anything about it. God forbid you miss a rent payment because then you get all kinds of fees. Horrible over all roaches everywhere, no one ever cleans the laundry rooms.

• Review fromAdrienne P

  Date: 11/30/2024

  1 star

  Adrienne P

  Date: 11/30/2024

  Stayed here with my family of four for two long very unruly years. Although I would take all day and night to really list all problems and complaints with this place, so I'll just say what everyone else is saying is ABSOLUTELY 100%true. My major and final issue was the place being infested with rats and mice for years before the property decided to take action about it. I complained for 6 months of rat sightings to management the last year of my lease and nothing was done until I threatened a escrow, which by then I only had a little over a month of the lease to fulfill. I received my full security deposit back and also a refund for Octobers rent and water. I don't think any management company would agree to that if we were rude, bad tenants or disrespectful. Never any issues from us, no damages in the 2 years ,However this is what the company implied once they saw my ****** review of our experience and responded, even though I have 19 pictures posted to support my claims. They gas-light potential future residents, post fake stories and responses to save face, and refuses to take any type of accountability regarding anything in the community. I even had a regional manager come down and humbly apologize for the experience, kept in touch with me the whole time to assure I got my money back, and the company stated I moved out, disrespected them and they haven't heard from me since. Total manipulators, rule-bending and inhabitable living conditions throughout the community. Needs some serious enforcement throughout

  Monarch Investment & Management Group, LLC

  Date: 12/06/2024

  There have been several work orders called in by Ms. **** and completed by our maintenance team, usually within a 48-hour window. This past year, we faced rodent issues that were more prominent than usual, likely due to nearby construction that disturbed the surrounding area. This type of infestation was unprecedented for us, but we have been working diligently to resolve the issue in collaboration with our pest control contractor, ********. We baited the affected areas,sealed potential entry points, and have seen significant improvement as a result of our efforts. Unfortunately, these measures were not completed before Ms. **** moved out.
  
  We have no words regarding the comment about gaslighting potential residents, as it is simply untrue. ***************** proudly maintains a 4.0 ****** star rating based on genuine reviews from satisfied residents and prospects, not fabricated feedback. Our team is dedicated to ensuring a positive living experience for all residents, and we will continue to strive for excellence in our community.

• Review fromKino C

  Date: 11/26/2024

  1 star

  Kino C

  Date: 11/26/2024

  I have lived here 1 year and have never had such poor treatment by the management staff. the one in charge never seems to be available and instead we are met with their assistant who has been nothing but dismissive and hostile with every attempt to contact them.I have been shooed out of the office, hung up on, given conflicting instructions, spoken over, outright lied to, told to "figure it out" myself. when all i want is to add someone to my lease, only when we finally got a hold of the head manager did things go smoothly within just 3 days, so idk why i was fought for 4 weeks. absolutely refused to answer any one of our questions. we were finally handed a form to fill out only to wake up the next morning with a threatened eviction posted on our door. no "contact us" links found on their sites have worked, i made an attempt using each resource i could find on my own, sending the same email sent to 4 different addresses, only to be told we never contacted them at all. either your site doesn't work at all, or you're lying to us best example i can give:i had a guest visiting from out of country, every other apartment i've ever lived at had simply asked for documents of a passport and return ticket dates. knowing this ahead of time, i offered the documents on the day i contacted them, i was sneered at and told to make them apply to be on my lease (which we already know doesn't work). asking a non-citizen living and working in ****** to prove source of income within ***************** AND run a background check AND DO ALL OF THIS IN PERSON is absolutely impossible.only once i got in contact with the head manager she simply asked for the documents i already provided her assistant, which implies she simply disposed of them.i simply don't understand why she works here if she's only been an obstacle to tenants.

  Monarch Investment & Management Group, LLC

  Date: 12/05/2024

  When unauthorized guests were found residing in Katherines unit for an extended duration, our standard procedure was to ask them to either register or vacate. This practice ensures adherence to lease agreements and enhances security for all residents.

  
  Regarding the previously mentioned visitor from out of country, it appears there was a misunderstanding. We neither seen this individual nor received the necessary documentation or prior notice about their stay. Instead, we observed two additional individuals frequently entering and exiting the unit for approximately a month, which led us to request registration or a residency application.

  
  Our team, including our assistant manager Dakota, made numerous efforts to assist ********* with the application process,both online and through paper forms, to ensure the necessary documentation was completed. We provided several chances to finalize these steps, but unfortunately, her guests did not complete them within the designated timeframe.

• Review fromRebekah K

  Date: 11/18/2024

  1 star

  Rebekah K

  Date: 11/18/2024

  ************, one of their properties in ************* is ***** infested. They dont take action to fix the problems in the individual units, instead just ignore tenant complaints. Most units have plumbing issues and leaks with mold growing.

  Monarch Investment & Management Group, LLC

  Date: 11/20/2024

  Thank you for sharing your feedback. We take all resident concerns seriously and strive to address them promptly. The most recent work order for your home was completed on September 10th, 2024, and the necessary steps were taken to resolve the issue. Since that time, we have yet to receive further communication from you regarding this issue. However, we will contact you today to schedule a follow-up to ensure the matter is fully resolved. We encourage you to contact the rental office at your earliest convenience if you have any outstanding concerns or additional issues. Our goal is to provide a comfortable living environment, and we are committed to working with you to address any problems quickly and effectively. Thank you for allowing us the opportunity to improve your experience.

• Review fromAnita S

  Date: 11/08/2024

  3 stars
  ************ APARTMENTS is bug infested and then the lady upstairs in apt 311 315 MS **** who never sits down that has Alzheimer and dimension. SHE walks back and forth day and night dragging the table and chair across the floor I don't know how her family don't put her somewhere in a home that someone can watch over her instead, she knocks on people door late in the night I can't get any sleep from Ms. ***** she drops things on the floor she stomps on the floor she doesn't respect anyone privacy. So, I did call police department about Ms. **** and complain to the office manager. so, police said I needed to get a tape recorder to prove how much she stomps the floor and how much she walks the floor. ************ apartments there is no one to get in touch with any other manager over ****** so what to do plus all the excessive fee and charges especially for SECTION 8, there is a charge for everything, so if you have a voucher and voucher pays 925 you still are expected to pay from *********** so that's anywhere from 1500 -1600-1800 for a 1200month apartment. There should be better rules when it comes to what is happening here at ************ apartments. I left a review online came back home WASHING Machine was broken and all water all over floor. SO if you complain about something someone in a management position is doing wrong you don't get good results you get worst results. THEY SHOULD WANT TO CLEAN UP THEIR ACT INSTEAD OF MAKING IT WORST. PLEASE HELP REGULATE HOW PEOPLE AS MANAGERS ARE INSTEAD OF BULLING AND OVERPOWERING A PERSON. I been living here since July and about to get evicted because the amount of rent changes each month. and section 8 people don't tell you all the details and they don't help explain everything and they don't help look for a place and they don't help you find the most cost-effective answer. SO if you go to living in housing to section 8 be careful because if you get a lease agreement that is n blue paper scam fees.