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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 261 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 876 Customer Reviews

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    Review Details

    • Monica J.

      Date: 04/24/2025

      If I could leave a lower review I would, the customer service is terrible. The cell service is terrible, and when I was paying off a phone through them along with my monthly bill, after the phone was paid off they decided they were going to keep billing me at that same price even though I had paid the phone off! It took me 2 months to get it lowered to my actual billing price and that was an uphill battle. The customer reps ***** even open a case until the third time I called! Completely unprofessional and not worth the headache. I decided to leave today because on the day my bill is due they decided to shut off my service and the only way I can turn it back on is over the phone and being charged a representative fee or going to the store and buying a gift card and paying that way. How about dont shut off my service before the end of my billing cycle? Im not sure how they are still in business but Im not a customer any longer.

    • Don F

      Date: 04/22/2025

      Still on hold for 1 hour 22minutes been with boost 20yrs ...... It's so bad I am porting out my number if any these people can ever make it happen they won't release it and it's paid in full till 14th of next month . They are basically stealing my number I have had for 30 years and won't let me port it out . I leave -5 star

    • robert d

      Date: 04/17/2025

      I pay $60 for 50 gigs, but throttled at 35 gigs (I mean STOPPED at 35gigs) and the next day when my monthly renewed and I paid another $60 for another month, I still have no data after 3 days, these guys are thugs, criminals and horrible human beings. wow, a $60 plan for ZERO gigs of data, **************** says "Sorry" I cant get on the web, access maps, or do NOTHING, punks!

    • BEVERLY R

      Date: 04/15/2025

      I signed up for Boost Mobile, and they sent me the *** card to activate it. Before I activated it, they took the monthly fee out of my bank account. In the meantime, my old provider made me a better offer, so I contacted Boost Mobile to cancel my non-activated account. I expected them to refund the amount they already had taken out of my account, but instead they said I had to complete my sign in with them, and put in their *** card. I said no, I don't trust them me asking to sign in, and that is too much to go through just to get a refund. It should be a simple refund. I told them never mind, they can keep my money. On the other hand, they have no right to do that. Basically, they stole my money.

    • Paul R

      Date: 04/11/2025

      Terrible customer service.We bought 2 new phones as Christmas gifts. The promotion was for a a year of free service with purchase.We called ahead of the purchase to ensure we could buy the phones as gifts on one line and activate after Christmas on another line.We were told this would not be an issue and we would still receive the year of free service for each phone we bought.We were lied to.We have been Boost customers for over 10 years and they will not honor our year of free service. The customer service team lacks knowledge to properly assist and often gives contradictory information. We have had to make multiple calls and spent hours trying to get clarification and open tickets for our issue.We are being denied the promotion due to legalize terms and conditions that we called ahead of the purchase to clarify.We have received such a run around and are now out of $600.00 in promotion. We would not have made the purchase if we had not been misinformed by a Boost representative.Mobile service is fine until you need help.Unsupportive, condescending, and overall lack of customer service skills.Very robotic I understand I apologize and I would feel the same way statements that are not backed up by actual ************* is hard to talk to a supervisor and then they refuse to escalate an issue past them and are cocky about it. Very insincere.Most representatives I spoke to would talk over me and not listen to my actual problem. I found myself having to raise my voice or shout to get them to stop and ********* prepared to repeat yourself to everyone you talk to about an issue as you are transferred around depts. We are planning to shop for a new carrier ASAP.Cost is not worth the ************* get what you pay ******* are a number and they do not actually value your investment in them regardless of how long you have been a customer.If it seems to good to be true it probably is.

    • Vern F

      Date: 04/11/2025

      Spent over 1hr in store with the poor salesperson and his phone support agent trying to qualify gor and get the Free iPhone 16, only to find out some other department later cancelled the ********** dba Boost should pay the Clerk his commission. From the other stories, I think they let me off the hook and did me a favor. I will be sure to remain more visible ;-) from now on. Former *******.

    • Hector R

      Date: 04/10/2025

      Boost Mobile has locked my phone regarding a PUK code which they refuse to give me to unlock my phone. I have tried for days and had no service even though I am current on my account. I am currently going through Chemotherapy and I need my phone for appointments and Boost refuses to unlock my phone, I have been a customer for years and this is the thanks I get. My phone number is

    • Ryan N

      Date: 04/04/2025

      Bought a phone though then for $300 and switched from my provider to them the service is horrible and Im In ** where everywhere has service. I called to get my phone unlocked that as paid in full. They said I have to wait a year. I just want them to unlock my phone so I can go back to my other provider because my calls keep dropping. Or take phone back and give me a refund

    • Jae M

      Date: 03/28/2025

      The people at this store will scam yo.I paid for a phone in full and received a faulty phone, same day I tried to get my refund back I was told ***** had to give the the say-so to proceed. For almost a full month theyve been giving me the run-around. Finally I got in contact with *****. The representative I spoke with told me, that theres no sick of a thing and advised me to call the authorities. I called the store to the them to give me my money back *** the DM basically told me to call the authorities as well. Call them I did, I have taken legal action and they will be dealt with accordingly. Do not trust them they will sell you faulty product and charge you to the fullest extent possible, and then lie and tell you its out of their hands.

    • Lakeyoa P

      Date: 03/24/2025

      They charge me for services that I have no access to, two or 3 months after I cancelled the phone services. They have different addresses that doesnt belong to me listed.They are Fraudulent!!!!

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