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Business Profile

Tech Support

Smart Help 247

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Warning: I received the below email. When calling the number at the bottom to inquire about the auto renewal (I did not recognize **********) I was directed to *********** I then saw the *** website that gave a warning to this website. The person went by "****" but was obviously not a primary English speaking person (sounded as those he was from ***** where **** would not be a common name). Before we went any further, I immediately ended the call because it appeared very suspicious. Just sending out a warning for other people that may be getting this type of email. Invoice ID VRUXXXXXXXX *** Inbox ***** **** <*************************> 10:26 AM (1 hour ago) to *************** bcc: me Dear Shopper! Your Yearly product membership for ****** TOTAL PROTECTION has been renewed and updated successfully. The amount charged will be available within the next 24 to 48 hrs on your profile of account. PRODUCT BILLING DETAILS: INVOICE NUM : ************** PRODUCT TITLE : ****** TOTAL PROTECTION ISSUE DATE : XXXX-XX-XX END DATE : 1 year from ISSUE DATE GRAND TOTAL : ******* USD PAYMENT METHOD : Automatic Debit If you wish to not to continue and claim a REIMBURSE then please feel free to contact our Refund & Settlement Dept. as soon as possible. You can Reach us on : +X - ( XXX ) - ( XXX ) - XXXX Thank you!, Billing Dept.

Smart Help 247 is NOT a BBB Accredited Business.

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