Complaints

This profile includes complaints for Tricon Residential's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tricon Residential

  15771 Red Hill Ave Tustin, CA 92780

  
• 

  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

• 

  Tricon American Homes

  841 Sparkleberry Ln Ste 1 Columbia, SC 29229-8628

• 

  Tricon American Homes

  1410 Donelson Pike Nashville, TN 37217-2933

• 

  Altis At Grand Cypress

  1901 Cypress Preserve Dr Lutz, FL 33549-6938

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having trouble with tricon residential my property management company who has failed to comply in a timely manner with emails or a resolution when I have requested work orders to be done. I have requested back in October of 2024 a work order to be addressed immediately due to the severity of the home not being properly insulated and having it being cold constantly, this work order number was ******** which I have attached a photo to show exactly what my concerns were. I have also requested a work order for all the windows and doors to be looked at which the work order was closed out with a minor and temporary fix, causing the house to constantly stay cold and Frost building up on the Windows which I have attached photos. I have called tricon over ************************************************************************************************************************************************** the Attic and thawing down onto the insulation causing a mildew smell throughout the top level of the house. I have emailed ******* S at tricon residential and have never received a response back or a phone call, I then spoke to ****** head of Maintenance after several weeks of going back and forth I did get credited $2,000 for the work that was not addressed in a timely manner and for the loss and use of the top level of the home. Neither ****** or ******* called me to let me know that this credit was issued or whether I would accept this I asked for one month of credit and only got $2,000. I have recently had a pipe break downstairs and my son's bedroom causing damage to all the furniture and the mattress which I have emailed ******* at tricon residential and waiting on a response on the amount that I am requesting for the loss of my son's belongings due to the negligence of tricon not addressing the work orders that I have requested in a timely manner causing damage to my belongings. I am asking tricon to reimburse me for the loss of my belongings and a month of credit.

  

  Business Response

  Date: 04/19/2025

  We would like to thank Mr. ******* for bringing his concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the frustration and inconvenience he has experienced, particularly regarding the delays in addressing work orders and the resulting impact on the home. We understand how important timely communication and proper maintenance are, and we regret that Mr. ******* has had to follow up multiple times to seek resolution.
  Our team is currently gathering the necessary information to fully review the matter. This includes evaluating the previously issued credit, the outstanding concerns related to the attic, windows, and recent pipe damage, as well as the request for additional compensation.
  We appreciate Mr. ******** patience, and a member of our team will be reaching out as soon as we have more information.

  Customer Answer

  Date: 04/19/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal renter under this company since ******* and they have no respect for renters ! They harass you with treating phone calls, emails and letters in the mail! Money hungry !!!! No resources for good renters ! They raised the rent ridiculously amounts the past 3 years taking advantage of renters who actually like the homes they reside in.

  

  Business Response

  Date: 04/16/2025

  We would like to thank Ms. ******* for bringing her concerns to our attention (Reference Complaint ID: *********.
  We understand that rent increases can be difficult, particularly for long-term residents, and we regret any frustration this may have caused. A renewal offer was extended in accordance with the terms of the lease, and while we are sorry to see Ms. ******* go, we respect her decision to submit a notice to vacate.
  Please know that all communications regarding rent, renewals, and account status were issued in alignment with lease requirements and applicable regulations. While we strive to support all residents, we acknowledge that changing market conditions can present challenges.
  We appreciate Ms. ******** tenancy and the time she spent in her home, and we wish her all the best in her future endeavors.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ******. Im making a former complaint against Tricon residential due to the problem that the application app is not working as it should be. I should have every fifth of every month the latest to pay my rent they tried to deduct the money on the fourth out of my bank account through the app didnot went through because the app isnt working properly. I call on Monday since it fall on the weekend they couldnt help me at all. They told me that my bank had issues I went to my bank. My bank told me there was no problem in our rent. It wasthe app that wasnt recognition the system correctly when I go back to Tricom, none of them could help me. They charge me a fee of because it was past the fifth or every month and I just pay via ******* in the store yesterday because they gave me a number of my wips tricon doesnt have no support at all because when you call him, you have to press a call back for them to call you back. Theyre not reachable anywayanyhow they dont know what they doing and they cannot help you at all. I just receive a letter saying that I got until the 16th to pay rent which I already pay my rent and they already charge me a late fee for something that it was not my fault

  

  Business Response

  Date: 04/14/2025

  We would like to thank Mr. ****** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the inconvenience Mr. ****** experienced while attempting to make his rent payment through the app. Due to an IT error, there is no indication that a payment attempt was successfully processed on our end. We understand how frustrating this must have beenespecially with the added difficulty of reaching our team during high call volumes at the beginning of the month.
  Following Mr. ******* complaint, our team contacted him directly, provided guidance on how to use the **** payment option moving forward, and submitted an IT ticket to investigate the issue further. As a courtesy, the $244 late fee was waived, and weve confirmed that Mr. ******* rent payment has since been received and applied.
  To support smoother communication in the future, Mr. ****** has also been provided with our customer service email as an alternative contact method. We appreciate his patience and are glad to have resolved this matter to his satisfaction.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/21/25, I reported animals in my attic. I was told if I didnt hear from anyone to call back on 3/25/25. I called again and was told someone would be in touch. A few days later I called again as the upstairs smells very bad. Someone told me a vendor would be in touch. I called several times from 3/25-4/1 just to either be placed on hold for long periods, calls dropping, or calls not being returned. 4/3/25 someone came out and informed me there is a big hole on the side of the house and a cage was placed in the attic. 4/5/25 they returned as one cat was captured. There are still kittens and another cat in the attic. My son and I are severely allergic to cats. I called on 4/5/25 to see if something else could be done as my son and I are suffering. I was told I need to wait. I called 4/9/25 because my son and I are having asthma and allergies and our medicine isnt working. I had to schedule my son an appointment as he has to miss school today. I have to miss work just to take him.This is deteriorating our health, affecting school, and my job. The smells are coming through the ventilation system and is getting worse each day. The hole is causing our home to not properly be heated/cooled.

  

  Business Response

  Date: 04/16/2025

  We would like to thank Ms. ***** for bringing her concerns to our attention (Reference Complaint ID: *********.
  
  We sincerely apologize for the distress and health concerns this situation has caused. We understand the urgency and the impact this has had on both Ms. ***** and her family, and we take these matters very seriously.
  
  Our team is currently gathering the necessary information to assist and has escalated the issue for immediate review. We are working to coordinate with the appropriate vendor and will follow up as soon as we receive more details to ensure the matter is addressed promptly.
  
  We appreciate Ms. ****** continued patience and the opportunity to resolve this issue.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in contact with a retention specialist at Tricon and have negotiated a new price for my lease. This occurred on the 13th of March. My dead line to have my new lease signed was March 25th to avoid a month-to-month fee. I waited to have the new lease terms sent over with the new negotiated pricing and never received them until i reached back out to the retention specialist to remind her on the 24th. I clarified with her that I would not be charged the month to month fee due the the issue being on their end with how slow they were getting things done. When I received my bill for rent it included a month to month fee. I tried reaching out to the retention specialist several times to get the error corrected via phone and email and have never received a response. There is now also a late fee that has been added to my account. No one will take my call or answer my emails and I am very frustrated as I am afraid I am going to receive an eviction notice over something that isn't my fault.

  

  Business Response

  Date: 04/09/2025

  We would like to thank Ms. ****** for bringing her concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the delay in processing Ms. ****** lease renewal and for the frustration caused by the lack of timely communication and follow-up. We understand her concerns regarding the month-to-month and late fees, particularly given that she was actively engaged with our retention team and acted within the discussed timeline.
  Upon review of her account, both the month-to-month fee and the late fee have been reversed in recognition of the delay on our end. A member of our team also attempted to contact Ms. ****** to confirm these adjustments and left a voicemail.
  If Ms. ****** has any further questions or requires additional assistance, we encourage her to reach out. We truly appreciate her patience and the opportunity to resolve this matter.
  
  
  
  

  Customer Answer

  Date: 04/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Acacia ******
  
   
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint against Tricon Residential due to their failure to replace a defective and unsanitary dishwasher in my leased home at *******************************************, despite receiving approval for replacement over two months ago. The company has repeatedly delayed action, provided misleading information, and failed to respond appropriately to my concerns.On January 31, 2025, a Tricon Residential technician approved my dishwasher for replacement due to its outdated condition (over 10 years old) and unsanitary state, including persistent odor, rust, and a cockroach infestation inside the appliance. I originally requested service due to rusted dish racks, which were replaced with equally rusted ones, further demonstrating the lack of proper maintenance.Despite multiple follow-upsat least five calls between February and AprilTricon Residential continuously provided unfulfilled assurances. I was repeatedly told that a manager would contact me or that my issue was being addressed, yet no resolution occurred. It was not until April 3, 2025, that I was finally informed the dishwasher would be replaced within 3-5 business days, with the installation scheduled no later than April 10, 2025more than two months after approval.Primary Issues:Failure to replace a confirmed defective appliance within a reasonable timeframe Lack of communication and follow-through, despite multiple attempts to resolve the issue Misleading and inconsistent information from customer service Unsanitary and uninhabitable appliance conditions, posing potential health risks Full rent charged ($2,062.90 per month) despite prolonged maintenance delays Given Tricon Residentials negligence and the two-month delay in addressing this issue, I am requesting a fair rent concession for the months of February and March 2025, during which I paid full rent while enduring the absence of a functioning dishwasher, unsanitary conditions, and lack of proper service.

  

  Business Response

  Date: 04/10/2025

  We would like to thank Mr. ****** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the inconvenience and frustration Mr. ****** has experienced regarding the delay in replacing the dishwasher at his residence. We understand how important timely maintenance and clear communication are to ensuring a positive living experience, and we regret that we did not meet those expectations in this instance.
  Our team is currently gathering all necessary information related to this matter and will be reaching out to Mr. ****** directly as soon as possible to further discuss the situation and work toward a resolution.
  We appreciate his patience and the opportunity to address his concerns.

  Customer Answer

  Date: 04/13/2025

  Contact has yet to be made by the business and dishwasher has still failed to be delivered by the promised 5th business day of Thursday, 04/10. 

  No resolution has been made. 

  

  Business Response

  Date: 04/16/2025

  We would like to thank Mr. ****** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the delay in replacing the dishwasher and for the lack of timely communication that contributed to his frustration. After reviewing the matter, we found that the replacement request, originally submitted on January 31, 2025, was routed to a third-party vendor who later declined the work order due to service area limitations. Unfortunately, that update was not immediately flagged in our system, resulting in a significant delay.
  Once we became aware of the issue on April 4, we immediately assigned a local technician, *****, who completed the installation of a new dishwasher the following morning. While onsite, ***** also addressed a loose toilet and notated concerns regarding the roof, which have since been dispatched to our maintenance team for further evaluation.
  We spoke with Mr. ****** directly, and he expressed appreciation for the prompt response and resolution. To acknowledge the inconvenience he experienced, we approved a $600 rent concession, which has been submitted to accounting for application to his ledger.
  We thank Mr. ****** for his patience and for bringing this matter to our attention. Should he have any additional concerns, our team remains available to assist.

  Customer Answer

  Date: 04/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January's rent payment was missing. Although we had verification of it being made. Tricone claims never never received it. Requested information which was sent. They claim they still did not get it to contract our bank. We contacted our bank and they are looking into the situation. Tricone would not set aside Januarys rent so we could make March payment . We were told numerous times different information by different staff that there would be no issues. There is a complete letter attached with full details. We were charged late fees Pets fees which we told them we longer have, pool fees they never show up to take care of the pool

  

  Business Response

  Date: 04/02/2025

  We would like to thank Mr. **** for bringing his concerns to our attention (Reference Complaint ID: **********).
  We understand how frustrating this experience has been and sincerely apologize for the confusion and inconvenience it has caused. Mr. **** raised several concerns, including a missing rent payment originally submitted to ********* in December, incorrect billing for a pet no longer in the home, charges for pool service that were not rendered, and challenges with communication while attempting to resolve these matters. Additional concerns involved a lease renewal and roommate removal request that Mr. **** believed had been completed through Pathlight, but for which no internal records were found.
  A thorough investigation was conducted regarding the missing January rent payment. While our records did not initially show receipt, Mr. **** provided verification and worked with his bank to help resolve the issue. Unfortunately, the delay in resolving this matter impacted the March payment timeline. We acknowledge that inconsistent communication across departments contributed to Mr. ***** frustration, and we sincerely regret that.
  In response, the pet charges were reviewed and removed, as no pet is currently associated with Mr. ***** file. The pool service issue has been escalated to our maintenance team for follow-up. Late fees were waived as a courtesy, and a customer service concession was applied to Mr. ***** ledger in recognition of the inconvenience. Additionally, our team engaged with the retention department to support the resolution of the renewal and roommate removal concerns.
  While the issues spanned multiple departments, we recognize the importance of clear, coordinated communication. Our team has taken full ownership of these matters to ensure they are properly addressed and to help prevent similar experiences in the future. We sincerely appreciate Mr. ***** patience and persistence, and we value the opportunity to make things right.

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/21/25 I transferred the sewer utility from Tricon to myself and paid the balance due directly to the city. I immediately emailed proof of payment to Tricon and asked that they remove the duplicate charge from my account. No one replied. For the next 4 weeks, I called and emailed several times only to be ignored and not assisted everytime. I went to pay April rent the last week of March, but couldn't because the balance was still there. I tried calling again on 3/31 & was not helped. I then received an email from ***** ***** asking for proof of payment. I sent it first thing in the morning and at the very end of the day she asked me for the bill. I sent it. She then replies the next day that they need the bill from the city. I sent it early in the morning, and she had all day to correct their error, and didn't. Now they are going to try to give me a late fee for rent not being on time, all because for the last month they have failed to communicate with me. I even emailed my representative ******* Worth only to be ignored more. When I tried the text chat option the agent ended our chat because I asked him to read the previous call info instead of asking me to explain the problem once again to someone that won't help me.

  

  Business Response

  Date: 04/02/2025

  We would like to thank Mr. ********** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the ongoing frustration and lack of timely communication regarding the duplicate sewer charge. We understand how stressful billing issues can beespecially when they impact your ability to pay rent on time.
  After reviewing the matter, weve taken steps to resolve the issue. A note has been added to Mr. **********s account to ensure future Conservice bills are not posted to his ledger, as he is managing the sewer utility directly. The duplicate charge has also been placed on hold to allow Mr. ********** to pay rent without incurring a late fee.
  Weve also confirmed that the duplicate charge will be credited back to his account within 710 business days. We appreciate his patience and thank him again for bringing this matter to our attention. Should he need further assistance, were here to help.

  Customer Answer

  Date: 04/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** Charleston
  
   
  

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tricon has dragged their feet on every step of our repairs and maintenance requests, leaving for weeks with broken gates, lifting floors, no water, and ZERO customer service to make things right. After being on their worthless customer service line for 2 hours, I was provided 2 dead emails and a dozen excuses about why the pisspoor service should be excused.

  

  Business Response

  Date: 04/04/2025

  We would like to thank Mr. ******* for taking the time to share his feedback (Reference Complaint ID: *********.
  We sincerely apologize for the delays and lack of communication he experienced regarding his maintenance requests. We understand how frustrating it can be to navigate unresolved issues and challenges in reaching support, and we regret the inconvenience this has caused.
  Were pleased to confirm that all of Mr. ******** previous and current work orders have either been completed or are actively in progress. We also greatly appreciate the positive comments he has shared about our maintenance team, new management, and in particular, **** *****. We will be sure to share this recognition with him and the rest of the team.
  Mr. ******** experience is important to us, and we remain committed to improving communication and delivering timely, reliable service. Should he need any further assistance, we are here to help.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renting house managed by Tricon Residential. Requested service for leaking toilet on March 10, 2025 via Tricon phone app, then via phone calls on March 13, March 19, and March 26. As of this writing, I still have not received service (not even an update).

  

  Business Response

  Date: 04/04/2025

  We would like to thank Mr. ****** for bringing his concerns to our attention (Reference Complaint ID: *********.
  We sincerely apologize for the delay and lack of communication regarding the service request related to the leaking shower faucet. While the issue was categorized as non-emergency and was pending scheduling based on technician availability, we fully acknowledge that more proactive communication should have taken place.
  Keeping residents informed throughout the process is essential, and we regret that this was not the experience Mr. ****** received. Clear updates, even when work is pending, are a priority we are working to reinforce.
  We appreciate Mr. ******* patience and understanding, and we are actively working to ensure the matter is addressed promptly. Should he have any additional questions or require further assistance, we remain available to help.