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Business Profile

Laboratory Testing

Alcala Testing and Analysis Services

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Alcala Testing and Analysis Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alcala Testing and Analysis Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2021 Lab work/dates of service in January 2021 My Insurance has processed 3 claims for ***** andf paid on all 3 claims.I have a balance due to this lab being out of network-All numbers on thr website are disconnected/can not find anyone at the company to talk to about what I owe

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Alcala Labs money for tests on several dates. They charged me full price and sometimes they charged me my co-payment. I found out when I submitted my receipts to my insurance that the insurance also paid them. The insurance and I was able to get in touch with the company and a representative said that a refund will be issue to me for my fees. This was several months ago. My medical insurance company and I are unable to reach anyone. We started contacting the company in May of 2022. I need help with teaching this company. Here are the dates I paid for services.Paid $99.00 on these dates:1/13/2021 3/1/2021 3/9/2021 Paid $15.00 on:1/20/2021 2/3/2021 2/17/2021 2/24/2021 Paid $40.00 on:2/3/2021

    Alcala Testing and Analysis Services is NOT a BBB Accredited Business.

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