Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanna complain against this service and I want an apology for saying that We sent SPAM emails , also an apology for not answering our calls and our emails and reactivating our account ASAP .We've signed ** in this company: Turbo Smtp , but in fact their name is :Delivery Tech Corp .We've signed ** in this company which is an email service provider like(SendGrid , Amazon ses,etc )We were talking to one of their agents about our emails has been sent to the Junk Folder , the name of this agent is ***** , then after few seconds We got an email says ( auto-suspension Alert ) , We replied to that email and We explained that We were testing your service then We got this email , and it's probably an error !After few minutes at 3PM EST , We got an email that they have suspended our account without telling us the reason , We sent to them bunch of emails , and after bunch of calls without getting any answer , We sent a voicemail explaining the situation that We had .in 4PM We got another email from the anti-abuse team saying that our account has been suspended for sending spam emails and We got a complaints against your account ! In this moment, I realized that those crooks do whatever they want and they can suspend any accounts if they want , they didn't reviewed our account cause if they did , they will understand that we were sending emails to our mailboxes which is those 3 mailboxes: ********************* , **************** ******************** and our subjects was : [ Test ] and [ A 20% Off Celebration for our New-Look Amaze Bars ] , and those things aren't against their terms of services and we didn't sent spam email , Cause Spam mean : Sending emails to a non-opt in list that means that those emails didn't subscribe in your Opt-in form and in this case We can call it SPAM , but in my case I was sending emails to my mailboxes which I had the full permission to send to those emails and I do have the full access to those emails cause they're mine.

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanna complain against this service and I want an apology for saying that We sent SPAM emails , also an apology for not answering our calls and our emails and reactivating our account ASAP .We've signed ** in this company: Turbo Smtp , but in fact their name is :Delivery Tech Corp .We've signed ** in this company which is an email service provider like(SendGrid , Amazon ses,etc )We were talking to one of their agents about our emails has been sent to the Junk Folder , the name of this agent is ***** , then after few seconds We got an email says ( auto-suspension Alert ) , We replied to that email and We explained that We were testing your service then We got this email , and it's probably an error !After few minutes at 3PM EST , We got an email that they have suspended our account without telling us the reason , We sent to them bunch of emails , and after bunch of calls without getting any answer , We sent a voicemail explaining the situation that We had .in 4PM We got another email from the anti-abuse team saying that our account has been suspended for sending spam emails and We got a complaints against your account ! In this moment, I realized that those crooks do whatever they want and they can suspend any accounts if they want , they didn't reviewed our account cause if they did , they will understand that we were sending emails to our mailboxes which is those 3 mailboxes: ********************* , **************** ******************** and our subjects was : [ Test ] and [ A 20% Off Celebration for our New-Look Amaze Bars ] , and those things aren't against their terms of services and we didn't sent spam email , Cause Spam mean : Sending emails to a non-opt in list that means that those emails didn't subscribe in your Opt-in form and in this case We can call it SPAM , but in my case I was sending emails to my mailboxes which I had the full permission to send to those emails and I do have the full access to those emails cause they're mine.