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Business Profile

Auto Wrecking

Pick-N-Pull

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Wrecking.

Complaints

This profile includes complaints for Pick-N-Pull's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pick-N-Pull has 51 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 03/31/2025 at 10:12 am was charged $***** for each signal light of 1999 323 **** I bought two of them. with tax it came out $45.64. I then said to the agent its kind of high. I decided to check their prices on the wall. It showed the entire front head light assembly for ***** I decided to asked which he charged ***** for each signal light when the entire head light assembly is *****. He then said the head light is $50. I then check the prices online. I found out that two new signal lights for that car, online were between $21 and $31. I then talked to the manager and explained the situation. The manager's showed no care at all. I them to refund my money and the manager said once the credit card is swipped they do refund. I then said but I have not even left you store. He still wouldn't give me a refund. They instead printed a credit slip which I did not want. I called their customer service in ********** at *********. I talk to a lady by the name of ********. She took my information and said the manager will call me. I have not heard from any one from Pick n Pull. I think they take advantage of a lot of people. The guy who charged me, his name is *****. He took my receipt and gave me a credit slip which I did not want because I'm going back there and I need my money to fix my car. The credit slip number is 1-102-293-00101779k

    • Initial Complaint

      Date:03/28/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car, 2012 Chrysler Caravan from them a week ago on 3/21/25. As of this week, I had a guy to inspect it. The transmission has gone out on it already. I asked the salesman what the ticking noise was on the car and he said it was nothing. I asked if we could negotiate a price and he said give me a price. He went back in the office and said he wanted to talk to his manager and in a few minutes he came back and accepted the offer. It only took a couple days before the car didn&#**;t work. I would like my money refunded back to me.

    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/05/2023 , and 12/12/2023 I purchased auto parts on this day . I spent $130 . I returned to the parts store make a exchange for another part for my car. They accepted the exchange and allowed me to look for the part. They didn't have it at this location, so we went to the other location to get the part. They didn't have it there either. So I asked for a refund my money back, they refused . I called the office and asked for a manager. I spoke with ********************* , I explained the situation to him, I asked for the corporate office he put me on hold for 10 minutes and never came back. I hung up and decided to contact the BBB for assistance in getting a refund.

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold my vehicle to a Company called *********** located at ************************************************************************** on October 31st 2023. They gave me a check that bounced. Then they gave me the runaround about why the check bounced! Now Im waiting for a new check supposedly being sent from there corporate office in **********. This now has me basically waiting almost 10 days for this check that I still havent received. This company should be fined for first not giving me a check that I could cash right away! Not 10 days after they took possession of my car (still waiting) that I still havent received. Im very upset & really would like for you to contact them & tell them that this is totally illegal to not pay for a vehicle on the spot at the time of sale! Not giving a check that is going to bounce! And then tell me oh you got to wait for a check coming from ********** now another 5-7 days! Please do something about this fraudulent company!

    • Initial Complaint

      Date:05/16/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      False ads. Jeep patriot says zero dollars

    • Initial Complaint

      Date:03/20/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a part from pic n pull the item was not functioning properly they had no more of that item for sale I asked for a full refund per state law they refused to refund.

      Business Response

      Date: 03/31/2023

      Pick-n-Pull store policy states that no cash refunds will be issued. This is posted throughout the store. Rather, customers will be issued credit which can be used any time and does not expire. As stated, the customer purchased a part. He was not charged for the core as he had one when he arrived. The part purchased, ultimately, did not meet his standards. The customer elected not to choose from another car in this yard or two other regional yards. He used a portion of his credit to repurchase his core.

      Customer Answer

      Date: 04/02/2023

      I am rejecting this response because:

       

       

      State laws isays if you have a receipt consumers will have 30 days from the purchase date to receive a full refund or a credit (at the consumers option), with receipt or any other confirmation given to show that 30 days has not elapsed and as long as the merchandise has not been used or damaged.

       

      I pulled every Alternator in the Elliot ****** yard. All I ask for is my money back. I gave the alternators back in about 3 days or so. I got store credit for like 20 less then that. I had to buy a new alternator from ** and need the cash to make the purchase.

       

      Then I said alright I just buy all the alternators I pulled because there all cores to you anyway i just buy them and rebuild them. and that's how I would use my store credit. When I returned the Rep would not let me buy even one alternator with my store credit.


    • Initial Complaint

      Date:02/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 2 we arrived at the business at 4:30pm ( ****************************************************) and stood at the door while the counter staff did not acknowledge us. The signs on the door varies in time of operation hours from 9am to 6pm and 9am to 5pm. The advertisement for the winter hours did not indicate and closure of business earlier than 5pm. When I asked thru the exit door if the business was closed. A gentleman with a white ***** and yellow vest said with a rushed short tone of voice. We are closed and I said your sign says you close at 5pm and he said yes. And my response is but its 4:30 and you are closed? He said yes MY website says we close early My response to him was, but your sign on the door says you close at 5pm and does not mention anything about closing early. I explain to him that was fall advertisement. He then pointed to the sign on the exit door that was upside and not legible. Saying that sign said they closed early. This is not appropriate to have various signs with their opening times. Hes approach was demeaning and not customer friendly. There was a customer that says they do that all the time by closing early. What is I dont have access to internet and see whatever he was referring to. I took pictures of the multiple signs with various hours. If they can change the sign for the actual hours and remove all other signs that are not appropriate. Train the agents to be customers friendly and helpful not rude to customers. Clearly post the current operating hours. And Id like an apology for this workers response because I drove 45 mins to do business with this company and I was very disappointed how they approached me.

    • Initial Complaint

      Date:01/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a used tire that had hidden damaged,tried to returned it the next day and they refuse to honor the warranty claiming that they did Not marked the tire,****** refuse and was very rude at the fact that he was the one whom sold me the tire and since it was kind of busy did Not marked it, all I wanted was an exchanged but he refused and was very,very Rude,Not wanting to honor the warranty.

    • Initial Complaint

      Date:11/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Okay well pick n pull every so often has a half off sale. I read the dis claimer before i drove all the way there. I wanted a tire & for 1/2 off. It clearly states the sake excludes tire sets of 2 or 4 tires. ************ sets., ***************************** wheel sets! So that would mean a single tire is included in the sale

      Business Response

      Date: 11/28/2022

      This was handled appropriately.

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/17/22 THEY ARE FIRING ME AND CHOOSING NOT TO PAY ME UNTIL NEXT WEEK, YOU HAVE TO PAY UPON TERMINATION.

      Business Response

      Date: 12/13/2022

      This was handled per policy

    Pick-N-Pull is NOT a BBB Accredited Business.

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