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Business Profile

Underground Structural Support

Simpson Strong Tie

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Underground Structural Support.

Complaints

This profile includes complaints for Simpson Strong Tie's headquarters and its corporate-owned locations. To view all corporate locations, see

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Simpson Strong Tie has 9 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive escalated the following complaint 3 times to the executives at Simpson Manufacturing and havent had use of my power washer for over 5 months. They violated their warranty contract with me!To: CEO ***************************,Im writing to you today because I am frustrated, disappointed, and dissatisfied by your warranty company the *********. Under warranty, my Simpson power washer has been ready for repair by Southampton Small Engine, in Southampton, ** since June 30, 2022. After they communicated multiple problems with the engine and the need for an engine replacement to FNA, FNA was never satisfied with Southampton's analysis and wont authorize the needed repairs. Yesterday, I retrieved my power washer from Southampton Small Engine, one of your designated repair shops in **********. My intention is to return this power washer to Simpson Manufacturing for your inspection and resolution of your supply line issues. My expectation is that Simpson will reimburse me in full for the $325.20 that we paid to Amazon on April 27, 2021. Our power washer model number is CM61083-5, the serial number is ***********, and the Amazon order number is 113-6699017-6529030.My address is ****************************************************************. My cell number is ************.Please provide me with your return process and refund my purchase price at your earliest convenience.Thank you,******* and ***********************

    Simpson Strong Tie is NOT a BBB Accredited Business.

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