Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

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  Hewlett Packard

  110 13575 Commerce Pkwy Richmond, BC V6V 2L1

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  Hewlett Packard Company

  45 BARNWOOD CT FLORENCE, KY 41042-9110

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  Hewlett-Packard Company - Sales & Support Office

  11003 Bluegrass Pkwy Ste 500 Louisville, KY 40299-2394

Review Details

• Review fromJanette L

  Date: 04/16/2025

  1 star
  HP Instant Ink and the ** company force you to enroll in Instant Ink, and you can not unenroll and still be able to use their printers. I had to move, and my printer was disconnected for six months. I was charged every month and even for printing 10 extra pages, which is impossible. I should have been given a refund for 6 months. Instead, I was just informed by email that they have credited my account for only 3 three months. I also have no new ink... and am not reconnected. Apparently, I cannot get a refund until I resubscribe to their program there have been multiple class action lawsuits on this, and all around horrible company customer service, although at times, the ink and print are fine quality... But not in the past six months for my account. There is no opportunity to speak to a person, and constant opening of cases #'s about the same concern via email. Chat does absolutely nothing!

• Review fromCindy C

  Date: 04/16/2025

  1 star
  If I could leave less than a one-star review I would. After buying a ****** that was an awful awful printer within 5 months of it not working anymore I bought an HP printer and after spending an entire day trying to set it up the next day I called HP for help and it took them over 7 hours and they never set it up successfully finally the next day after that I managed to get it set up successfully on my own. It never had good print quality. The controls are very poor. the manual to do things like zoom and copy and so on and so forth are really lacking. The paper tray literally broke off on its own while it was sitting by itself which made it to the paper didn't load very good which it never did very well in the first place. I kept the printer for a while because I could sort of get it to work and after my experience with the Canon printer and an Epson printer before that I decided I was going to live with subpar products. However my Wi-Fi router went down and after the company gave us a new one that was formatted exactly like the old one I could never get my HP printer to connect so that I could send items to it to be printed it became completely worthless. When I called to discontinue my Ink subscription which is a ripoff as well it took me two and a half hours to reach somebody. This kind of customer service is unacceptable and they wanted to charge me for one more month of the subscription service and I refuse and told them I would cancel the card and block them from my account so they didn't charge me for the final subscription bill that was coming up several days after I canceled. I will never buy ** ever again I am done

• Review fromHenry C

  Date: 04/14/2025

  1 star
  Absolute trash, I bought this printer from somebody. It wouldn't connect to my account so I can finish setting it up, so I called tech support and they tried to charge me $20 over the phone to help me! He said it wasn't even a guaranteed fix. It simply wasn't registering to my account! It's Indian customer support, they are openly scamming us!

• Review fromJaz B

  Date: 04/10/2025

  1 star
  Scam Artists...Apparently I signed up for HPs Instant Ink. I was charged $5/month for 19 monthstotaling about $100and not once did I run out of ink or receive a replacement cartridge. I was using the same ink that came with my printer the entire time.I could have bought standard ink cartridges for around $30 and saved a significant amount of money. This subscription model is incredibly misleading, especially for people who dont print frequently. Youre charged for the possibility of needing inknot actual usageand they continue billing regardless of whether you receive anything in ********* make it worse, I never once received a monthly invoice or reminder. I had no idea I was still subscribed until I got an email nearly two years later saying my subscription price was increasing. I had zero memory of agreeing to an ongoing plan, and when I reached out, customer service offered me one free monthas if that somehow offsets 19 months of passive billing for unused services.HPs Instant Ink subscription takes advantage of people. Its a deceptive model, especially for light users, and I wouldnt recommend it to anyone.

• Review fromMichael N

  Date: 04/10/2025

  2 stars
  Currently have 2 H/P printers and have spent over 3 hours speaking with representatives trying to get an ink supply service set up. The representative and the Supervisor were not able to handle the task. It was a nightmare and a case study in overseas incompetence of customer ********** seems that big business equals bad customer service. A lot less expensive in the long run just to order the ink ************* learned.

• Review fromJennifer R

  Date: 04/08/2025

  1 star
  Horrible. My wifi got disconnected on 4/5 due to a storm. I have not been able to connect my HP Inkjet printer back on for whatever reason. I have spent the last 2 and a half hours almost 3, and got nowhere. The tech I spoke to told me I would have to pay 21 dollars to fix my issue, because my warranty expired, (How convenient) as it has only been a year if that.The tech then told me I can go online and get it fixed. )Well tht didnt happened, as it was a waiste of time). A tech then replied to me on the website , and stated they will have someone contact me. Well I was contacted alright! The gentleman told me that I should nt have to pay, however after he checked my drivers, etc, tells me that I would have to pay 300 to the tech. Lmmfao.I then hang up, call HP again, and the young lady charges me *****, to then tell me after waisting my time, that she cannot help me because I need to sign in with my username and password, not to mention that she already had me on the phone for another 45 min.She had the never to tell me that I should have mentioned that. Are u freaking kidding me?You shou have done your job, as you are customer support, and should have asked me.This has to be the worst experience, as I still do not have an inkjet printer.

• Review fromAdam Q

  Date: 04/04/2025

  1 star
  Worst company ever for customer support by far will not cancel subscriptions. Send me nothing and charge me for everything. With multiple attempts to cancel with no such luck. Now after i had ****** cancel payment ho shut down the printer after a couple non payments i wonder why. Do not buy from ** their scam artists.

• Review fromRicky R

  Date: 04/03/2025

  1 star
  YOUR PRINTERS ALL **** A** YOU NEED TO GO OUT OF BUSINESS YOU F****** IDIOTS! I SHOULD NOT HAVE TO RE INSTALL MY PRINTER EVERY F****** TIME I F****** USE IT. YOU ARE A GARBAGE CAN OF A COMPANY. AND I CANT WAIT TO SEE YOU GO OUT OF BUSINESS. ***** ********* **

• Review fromKelly P

  Date: 04/01/2025

  1 star
  I have an HP printer that worked fine until I actually logged into my insta ink account! I signed up for it but never received anything thing, it had a 3 month trial for free so I also forgot about it. I was looking for a spot where I could shrink the size of the picture being printer and thats how I ended up logging on. The moment I did that I pretty much bricked the computer that was working fine until then. My printer told me I needed to change my cartridges it would not print with one being empty which I knew was BS because I had been, I just put everything on black and white. I called up telling them the problem and they tell me that they all have to have ink or the printer doesnt work again BS since it had been until I logged in. I canceled my ** ink subscription and it still wasnt working where he gave me the same story, I the proceeded to inform him that the ink in my printer was still the ink that it came with not insta ink and he told me I was wrong! I rest the printer where you have absolutely no choice but to connect it to the internet and managed to get it to print black and white again. A week to two later, my daughter calls me while we are out of town and and says the printer is acting funny again and u cant print (this was last weekend 3/31 - 4/1). I was checking my checking account on line and low and behold they pulled money out of my account with out authorization and after I canceled the account before a new month would begin. Something has got to be done about them.

• Review fromXavier S

  Date: 03/31/2025

  1 star
  ** sold a faulty cartridge to me, and refused to honor their warranty that is applies to every ink cartridge they sell, and even stated on their page. They did not respond to my request for a week, then, when they responded, they instantly closed my ticket within sending a email notification to me regarding my warenty claim, witch was not honored, or even mentioned. never buying ** again. the second i can afford a new printer, i'm dropping them like a abusive exe. i hope this company collapses in on itself.