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Business Profile

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Synoptek LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract Inefficacy: We engaged Synoptek LLC for IT services with clearly outlined goals and expectations. Regrettably, they have not only failed to meet these objectives but have also compounded our IT issues through inadequate service and support.Service Quality Concerns: Despite the critical nature of our IT problems, Synoptek LLC has repeatedly assigned personnel who appear to be outsourced and who lack the necessary expertise to resolve our issues effectively. This has led to a significant disruption in our business operations and incurred additional costs.Contract Termination Issues: Following these ongoing issues, we submitted a contract cancellation request. Our Chief ************************ is prepared to assume internal control of the IT services to mitigate further damages. However, Synoptek LLC is noncompliant in reinstating our access to our systems, which is imperative for our operations and transition of service control.

Synoptek LLC is NOT a BBB Accredited Business.

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