Complaints

This profile includes complaints for Public Storage- ALL LOCATIONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Public Storage- ALL LOCATIONS

  701 Western Ave Glendale, CA 91201-2349

• 

  Public Storage

  1000 W Patapsco Ave Baltimore, MD 21230-3436

• 

  Public Storage

  10328 S Dolfield Rd Owings Mills, MD 21117-3510

• 

  Public Storage

  1415 Russell St Baltimore, MD 21230-2031

• 

  Public Storage

  1712 West St Annapolis, MD 21401-3247

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per your request, I have vacated following the incident on April 9t during which I was accused of violating the rental agreement by allegedly sleeping in my storage unit.On the day in question, I sustained a significant head injury after falling on a public sidewalk near your facility. I was bleeding heavily and used my shirt to help stop the bleeding. Being close to the storage facility, I stopped briefly at my unit to change into a clean shirt before going to the emergency room. I closed the gate to avoid alarming others due to the visible injuries and blood.When I was approached by your employee, I attempted to explain what had happened, but was abruptly dismissed and told there was no time for explanations. Despite my visibly injured stateblood on my face, hands, and clothingI was not offered assistance or even asked if I was okay. Instead, I was told I was in violation of the agreement and instructed to vacate the unit.I left promptly and went directly to the emergency room, where I received six stitches to my *********** add to an already distressing situation, I was forced to relocate my belongings from a unit I had paid for through the end of May due to what I believe was a misjudgment made without empathy or professionalism. Ive felt unwelcome at this location from the beginning, and I cant help but feel targeted. Whether this was personal bias or simply a reflection of poor customer service, the end result is the same: a deeply disappointing experience that reflects poorly on Public Storage.Lastly, I understand Public Storage does not issue partial refunds for the monthly rent. However, I had paid for my storage unit through the end of May. I know I'm not going to deceive a refund for the unused portion of April, but I should receive a refund for the full month of May that is now going to go unused.I look forward to your prompt response regarding the refund I am due. Thanks.Sincerely,****** **** ************ ***********************

  Business Response

  Date: 04/16/2025

   

  Mr. ****** ****,

  We are sorry to hear about the injury to your head prior to visiting Public Storage. Our Property Managers and team members are expected to be courteous and professional at all times. We hope you are feeling better now.

  After reviewing your account, we can confirm that a refund of $52.41 was processed and approved on April 16, 2025.

  Please allow 4-5 working days, for your refund. 

  We consider this BBB closed. 
  

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented storage for almost two years with auto withdrawal. Several known mold issues affecting units with no information coming from public storage. We learned about this issue from other tenants as they were throwing out their items. Our bill increased 75% from the first month we rented the unit. Called and asked what the procedure was to vacate. I called once week prior to the start of the month. Billed every month on the 2nd via autopay. Speaking with the agent to leave the unit she had me select a date to move out. She also removed me from autopay because we had already paid the February bill. I picked the 1st and we completely removed the contents of the unit by *****am on the 1st. 5 Weeks later I get a call from a collection agency that I owe Public Storage $453.20 and they put a hit on my credit report. Never once getting a call from Public Storage telling me that I owed them anything. I call Public Storage they claim the 1st of the month is the start of the billing cycle not the 2nd and they pre-charge for the full month even though the person helping me pick the date to move out did not inform me that we had to be out 12 hours earlier to not be charged for another month. After taking us off autopay when the bill hit on the 1st it was not paid. Getting in touch with Public Storage to discuss the issue a rude customer service agent didn't explain the billing issue. Just simply said its a valid bill and we need to pay it and hung up on me. We were not rude to this person just trying to understand what went wrong and why we were hearing first from a collection agency. I do not recommend anyone use Public Storage unless you have no other option. This company does not care about your belongings or you.

  Business Response

  Date: 04/14/2025

  Ms. ***** *******,

  We expect our Property Managers and team members to be courtesy and professional at all times.
  This matter will be addressed with our Training Department.

  After reviewing your account and concerns, we have refund the $394.92 back to your charge card on April 11, 2025. Please allow 3-5 days for the funds to be credited to your  account.

  All collection activities have been stopped.

  
  We consider this BBB complaint closed.

  Customer Answer

  Date: 04/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2020, I rented a 15 ft. x 30ft. storage unit from Public Storage until presently. The reason that I had rented the unit is because I previously owned a 5000 square feet thrift shop, and had closed down incident to the Covid pandemic at that time.The initial January 2020 rental agreement was for $255.00 per month, which lasted for 11 months. Then, in November of 2020, that rate changed from $255 to $279.00 per month, which lasted until Sept 5th, 2021, (11 months) Then in October of 2021, another increase enhanced the payments to $331.00 per month, which lasted until December of 2022. (14 months later). Then in January of 2023, the rent increased from $331.00 to $432.00 per month, (a $100 increase, which lasted until September 4th, 2023 (for 9 months). Then in October of 2023, the rental was increased from $423.00 to $536.00, ( over another $100.00 increase), which lasted until November of 2024. Because I am unemployed and only receiving $800 per month from Social Security, I constantly fell late on the payment, had to borrow money, and finally caught up with late fees. Last month in March 0f 2025, I spoke with corporate, and was told that my monthly fee would be lowered. Yet, this month I received a rental bill for $630.00 without any prior notifications related to the promise to reduce the rental. I am 67 years old. I only receive $800.00 per month from ***. I struggle to pay for shelter, food and phone service as it is. I plan to somehow empty out the storage, but is constantly met with late fees from Public Storage that keeps me from saving any funds at all that is needed to move my things out. Although I only receive $800.00, I am still willing to give over half of that amount until I raise enough funds to move my things out. I will agree to pay $450.00 per month. Otherwise, I may have to file a civil clim on grounds that I have been selectively discriminated against. I suspect that other customers have not been given such disparate treat.

  Business Response

  Date: 04/09/2025

  Dear Mr. ******** ******,

  
  We have received a BBB complaint regarding the recent rent increase on your account with *******************************************.
  Your rental agreement is on a month-to-month basis, which offers flexibility to accommodate your personal circumstances.

  Please refer to the "Terms and Rent" section of your contract. According to the agreement, the monthly rent, fees, and other charges may be adjusted by the owner with a written notice provided at least 30 days before the adjustment takes effect. This adjustment does not alter any other terms of the agreement, which remain in full force.

  A rent adjustment was made on April 1, 2025, increasing the rent to $417.00, effective from May 1, 2025. For April, the rent remains $630.00. Unfortunately, a late fee was applied because the rent was not paid on time.

  As a gesture of goodwill, we will waive the late fee of $123.00. Please ensure the payment of $630.00 is made as soon as possible.

  Starting May 1, 2025, your new monthly rent will be $417.00, plus $15.00 for insurance, totaling $432.00.

  We consider this BBB complaint closed. 
  
  

  
  

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23163438
  
  I am rejecting this response because: In March of 2025, I personally spoke with a representative from Corporate who waived an outstanding late fee, and advised me that from then on my payments would be lowered, at which time I had then began paying the new amount of $430 sum odd dollars. I was very delighted and relieved to know that my payments had lowered, and received no additional information since. There are no records or other forms of communication ever advising me thereafter that the changes would not take effect until April 2025, which to suddenly learn stunned me `and took me off course of my financial plans for April. The response from Public Storage relative to my BBB complaint IS THE VERY FIRST TIME I WAS ADVISED THAT THE REDUCED AMOUNT WOULD START IN APRIL. If that was the case, why was I only required to pay the new amount of $432 in March? The record is void of any notification that the reduced amount would start in April. I only receive $800.00 per month, and have been borrowing unpaid funds for personal rent and food simultaneous to paying storage rent and late fees every month, which is for lack of sufficient income as sit stands. I don't have $630.00 to pay.
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 04/15/2025

  Mr. ****** spoke with his District Manager ******, and the rent adjustment was made. 

  We consider this BBB complaint closed.

   

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23163438
  
  I am rejecting this response because: there is nothing specific provided in writing for my protection. The most recent response only states that I spoke with an individual, without stating his full name, his position at the firm, or his contact information for future references. I need a written response on the record  addressing my specific concerns. In the past I have not been able to speak with anyone at corporate, but irrationally directed to inferior staff employed at the facility where my property is stored, who is clearly limited in any decision-making abilities whatsoever. The limited and dull response by Corporate merely saying we spoke and a reduction was made, is not clear and specific enough for the record to assure my protection from future tactics. Otherwise, I am delighted to pay the adjusted amount of $4.17.00, but the attempted payment for $630.00 for ***** was still not made clear. That uncollected amount is still placed in writing without any identifiable or written change to assure that $630.00 is not still due. I plan to pay $417.00 for *****  because verbal knowledge for the new reduction was given to me in the month of March, which is the appropriate 30-day time period as legal prior notice before the change in *****.  For that reason, I plan to pay the $417.00 today, and I only rejected the recent answer from Public Storage because it still left the $630.00 issue opened and unresolved in writing. This response is for the record in case there is any issues about the $630.00 in the future. For very good reasons, I remain very skeptical and not too trustworthy of Corporate owners of Public Storage Facilities. 
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My storage unit along with several others were burglarized in February at the public storage in *******, **. I have been paying on my unit for almost 2 years. I have lost most of everything that I had stored. Including very sentimental items that can never be replaced. I now have a 10x20 unit holding barely anything left inside that has just racked up charges and fees this past month. After I was shown what had happened I was offered by the manager to attempt to contact her manger to ask about getting the past due balance adjusted since almost everything was gone. I didn't get an answer or a reply for 3 weeks. I had called and checked twice and by the time I got an answer it was already another month added onto my past due balance again. The supervisor also only agreed to remove the lien fees and late charges however still expected me to pay for this unit that everything I owned was stolen from. I picked this location because I thought it was secure and I didn't think I'd have to worry about something like this happening. Now all of my things are gone and I'm left with a ***************************************************************************** 2 days! This is a nightmare. Id just like to get what I have left and be done. This has been reported already and I'm going through the claim process currently. Please help me.

  Business Response

  Date: 04/10/2025

  Dear ********* *******,
  
   We are responding to a BBB complaint filed by you regarding your stolen items.
  
  We regret to hear about your loss.  We show that she did accept ********************* at the time of rental.
  
  Please reach out to Orange Door regarding filing a claim for the stolen items.
  
  Insurance: Release of Liability: All personal property is stored by the Occupant at the Occupants sole risk. Insurance is ********* sole responsible.
  Occupant understands that Owner will not insure occupants personal property. And in Section 7, Limitation of Owners Liability: Owner and Owners Agents
  will have no responsibility to occupant or to any other person for any loss, liability, claim, expense, damage to property or injury to persons (loss) from any cause.
  Public Storage is not an insurance company.
  
  Our records show that you spoke with your District Manager ******* on today regarding your concerns.
  
  We were able to make a DTM settlement, where she agreed to pay a portion of the balance, and she will remove the unit from the unit.
  
  She will start working on vacating the unit tonight and if she find that she need more days we will work with her to finish vacating.
  
  We consider this BBB complaint close.
  

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been renting the same small storage space for years. The rental is now $182 a month. I have tried to call their customer service number to ask for a reduction in the monthly rate- as I would prefer not to have to move everything out - but there is no way to reach anyone with authority to discuss this.

  Business Response

  Date: 04/10/2025

  Ms. Linda  ***** we are not able to locate your account with the information that you provide.

  Can you please provide your account number, unit number and phone number use at the time of move-in. 

  
  Thank you, 

  
  

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My rent has increased twice within a year. I have tried numerous times to reach someone on the online chat, and everytime I get an automated message stating that no one is available and to try again within certain business hours. This has been going on for a week. Every time Ive tried it has been in the business hours. Today I try again, get the same message. Instead of disconnecting I write a message stating what I wrote above, and I was finally transferred to an agent. Not only did she not help me or try to get a resolution, she disconnected the chat on me! This is completely unacceptable. I have given this company my money for over a year and I want to know why they keep raising my rates by $50+ dollars every few months. There is no other way to contact this company on a corporate level, not even email. I am very frustrated.

  Business Response

  Date: 04/10/2025

  Ms. ** ****,
  
  We are responding to the BBB complaint that you filed regarding your experience you had with our *************** and your concern about your Rent Increase.
  
  We apologize for the experience you had with our ***************, we expect our team Member to be professional and courtesy at all times this issue will be escalated to our Training Department.
  
  Public Storage strives to provide you the best value in self-storage, and we believe our rates are still competitively priced.
  
  We understand an increase in rent is never a welcome event and apologize for any inconvenience this may have caused.
  
  Please see the insert from your Rental Agreement. 
  
  The monthly Rent, amounts and type of other Fees and/or Charges, as well as any other term of this Lease/Rental Agreement, *may be adjusted by Owner effective the month following written notice by Owner to Occupant specifying the adjustment, which such notice shall be given not less than thirty (30) days prior to the first day on which the adjustment shall be effective. Any such adjustment shall not otherwise affect other terms of this Lease/Rental Agreement and all other terms of this Lease/Rental Agreement shall remain in full force and effect.  This is all stipulated in the Rental Agreement which the consumer signed and agreed on.
  
  We send you a Rent Increase Notification on March 26, 2025 to the e-mail address on your account. You were advising you that you rent would be increasing on May 1, 2025 to $157.00.
  
  As a one-time courtesy, we were able to make a Rent Credit Adjustment keeping your rent rate the same $****** for three additional months only May, June, July 1, 2025.
  
  On August 1, 2025 your rent rate will automatically increase to the rent rate of $157 as requested in your Rent Increase Notice without any further notice.
  
  The last rent increase was August 1, 2024 in the amount of *******
  
  Please **** this information down on your calendar as a reminder.
  
  If price is still an issue, we can always revisit what you are currently storing to see if we can find another less expensive storage unit that meets your needs.
  
  To do so, please contact your Property Manager who would be happy to help you.
  
  We regret that we are unable to make any further accommodations in this situation. 
  
  As a valued Public Storage customer we appreciate your business and look forward to continuing to meet your storage needs.
  
  We consider this BBB complaint closed.
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Came to My Storage Because It's Always A Number of Months That I Comes to Visit The Inside of My Storage, Upon Me Coming To Look Inside My Storage I Noticed The Lock has been Cut, I Already Knew The Lock Was Cut Because I Was Late Making My Payment for The Monthly Storage BUT I Wasn't Over 30 Days Late, I Do Know All Places Are Different BUT I Dont Know Why The Lock Was Even Cut When I Wasnt Over 30 Days Late, Anyways Upon Entering My Storage I Noticed A set of 22 Inch Rims Were Missing, A Set of 4, The Description is A Set of Black Rims With Chrome Inserts/6 Lug, The Person OR Persons That Cut The Lock AND Re-key The Lock Was The One That Did The Theft, Upon Discovering The Stolen Items I Reported it to ***************** I Was THEN Told That It Was Nothing THEY Can do Because I had NO INSURANCE, This is Unacceptable Because of Numerous Reasons, Number 1 I Wasn't ***************** for My Storage Space AND I ********************************** Was in with My Monthly Payments, ALSO This Was A Theft, AND Whether If I ************* Or Not The Storage Company Should Pay for The Theft Because THIS HAD TO BE AN INSIDE JOB..

  Business Response

  Date: 04/04/2025

  BBB we are replying to the complaint filed with your office by Mr. ****** ******* regarding his item stolen from his unit.
  
  We are sorry to hear that he has experienced a loss but as explained below, Public Storage must decline its liability for this incident. 
  
  Insurance: Release of Liability: All personal property is stored by the Occupant at the Occupants sole ************** is Occupants sole responsible. ******** understands that Owner will not insure occupants personal property. And in Section 7, Limitation of Owners Liability: Owner and Owners Agents will have no responsibility to occupant or to any other person for any loss, liability, claim, expense, damage to property or injury to persons (loss) from any cause. Public Storage is not an insurance company.
  
  We show that Mr. ******* did not accept ********************* at the time of rental.
  
  Please reach out to your insurance company regarding your stolen items.
  
  File a claim with your local *****************.
  
  If there is anything that Public Storage can assist with your investigation, please have the ***************** reach out to your District Manager ***** @************.         
  
  We are sorry that you experienced a loss as explained above, Public Storage must decline to assume liability for your stolen items.
  
  BBB, we ask that you please close this claim based on our final assessment. 
  

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested a unit on 3/19/25 and paid $227. Deposit. Was moving from a house to apt but apt not ready til 5/13. However, advised that *** was ready on 3/28 so contacted Public Storage that storage unit was not needed and requested refund of $227. I was advised that I did not tell them at the appropriate dateWHATEVER THAT DATE ISand would not be getting refund. At 88 yrs old, I am assuming that Public Storage needs the $227 more than I do!??

  Business Response

  Date: 04/07/2025

  Ms. ******* ******,
  
  We have review your account, unfortunately, you are not due a refund at this time.
  
  You spoke with your District manager ***** on Friday, April 4, 2025 regarding your concern as it pertain to a refund of the money you paid to rent the unit.
  
  He explained to you that had you cancelled within the same-day we would have been more than happy to refund you the rental amount. But since you made the reservation on March ******* and didn't vacate until March 24, 2025 you would be responsible for the monthly rent.
  
  No refund is due at this time.
  
  BBB we consider this BBB complaint closed. 
  

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified of an increase in my storage rental on March 3rd, it was listed at the bottom of my March receipt and I didnt notice until it was time for my next payment in almost April. I called the property manager multiple times and could barely get an answer by the time I did it was already the 1st of April. I explained to her I wasnt comfortable with the increase in prices and we ultimately agreed that I would be moving my things that day. She told me all she needed was a 24 hour notice. I called the public storage headquarters in ********** and I was told that I needed to remove my things from the property on the first to-not be charged but today on April 2nd I received an email from public storage telling me that I still owe a fee for a past due balance since its showing that I moved out today Instead of on the first . I have proof and receipts of a moving company and a new storage unit for 1 April and I was out of the property by 3 PM. I was told my bill would be sent to collections if I did not pay. This is gross behavior and totally not ethical.

  Business Response

  Date: 04/07/2025

  Ms. DiAzia ****, we apologize for any inconvenience you may have experienced. It does explain in your contract that you must vacate on or before the 30 or 31th day of the month in order not to owe the next month's rent. 

  Please see below: 

  2. TERM AND RENT. The term of this Lease/Rental Agreement shall commence as of the date written above and shall continue from the first day of the month immediately following on a month-to-month basis until terminated. Occupant shall pay Owner as a monthly Rent, without deduction, prior notice, demand or billing statement, the sum noted above (plus any applicable tax imposed by any taxing authority) in advance on the first day of each month. If the term of this Lease/Rental Agreement shall commence other than on the first day of the month, Occupant shall pay a full month's Rent for the first month and shall owe a pro rata portion of the second month's Rent. Occupant understands and agrees that under no circumstances will Occupant be entitled to a refund of the first month's Rent paid upon execution of the Lease/Rental Agreement. 

  As a customer service gesture we will waive the balance owing on this account, and no further actions will follow. 

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Diazia ****

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is submitted in my lawful fiduciary and secured capacity as Trustee and Attorney-in-Fact for The ******************************************, and as the Secured Party of record. I act on behalf of the Principal, ******** ******, the same living woman also recorded as ********-******: ****** in trust, secured party, and legal correspondence.The account tied to ******************** Unit #****B is governed by a trust and is subject to a perfected UCC-1 Financing Statement (No. ***********X) and UCC-3 Amendments, both of which were served via certified mail and accepted by Public Storages registered agent.Despite these notices, Public Storage has: Continued to issue lien notices and attempt to collect fees, Refused to retitle the account into the Trust, despite receiving a formal trust transfer directive, Ignored multiple cease and desist notices, Proceeded with auction threats while the ******************** claim for a vermin infestation remains active and unresolved.On March 5, 2025, a formal insurance claim was filed and is actively being reviewed under Claim No. 4A25037N82Y-0001 with Sedgwick Claims Management, who confirmed receipt of all documentation on March 24, 2025. While this claim is under investigation, Public Storage has accelerated lien enforcement and continued billing. TILA Applicability and Violations:The account reflects a consumer credit structure involving monthly billing, late fees, and insurance premiums, qualifying it under the Truth in Lending Act (TILA), 15 U.S.C. 16011666.Public Storage has failed to: Resolve billing disputes in compliance with TILA 1637 and 1666, Properly acknowledge or freeze adverse actions while an open insurance claim exists, Respond to repeated certified notices regarding billing error disputes and trust-held status of the property. Please see the attached complaint for the complete submission.

  Business Response

  Date: 04/04/2025

  Our legal department is now managing this BBB complaint.