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Business Profile

Computer Hardware

Seagate Technology

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

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Seagate Technology has 23 locations, listed below.

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    Customer Review Ratings

    1

    Average of 13 Customer Reviews

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    Review Details

    • Sebastian A

      Date: 08/07/2023

      I have owned ***** drives most of my working career. Seagate is now the warranty provider for ***** technologies. I recently purchased a ***** 4tb drive but the ***** port was defective. Luckily, it was still covered under the warranty. I shipped the drive back to Seagate in return for a refurbished drive. They sent me an even more defective one. I shipped the defective one back and have been waiting for over a month now to get the 2nd refurbished drive. Seagate's Live Agent portal is shoddy at best. The connection keeps closing and that's to say you can even get an agent on at all. After 2 weeks of back and forth waiting and getting the run around, I finally got a supervisor on Live Agent. He was nice enough but informed by their policy was no refunds and no new drives. At this point, I am at the mercy of the Seagate warehouse waiting to get to my drive if at all. Also, will they send a decent refurbished drive? We are talking about a retail price of $150.00... So ******.

    • Jill M

      Date: 07/13/2023

      I have been trying to get in touch with Lacie for 2 hard drives that have failed as they offer free data recovery within 3 years of purchase. They do not have phone support and I was on chat for 4 hours today with absolutely NO help.

    • simon l.

      Date: 12/09/2022

      bought a 5 tb hdd 2 years ago. It randomly failed on me (RAW. chkdsk etc. does nothing.) decided to try and fiddle with the wire, and what do you know, the issue seems to be with the wire. so i called them to get a replacement because A- im under warranty, and B- the issue is in how their genius R&D decided to make the wire (it seems to be a commonish problem). after their incredibly helpful customer service kept me on the phone for 20 minutes, their brilliant idea for me was to buy a new wire. if this is how they stand behind their products, design a c*** wire, and then just tell everyone who has a issue with said wire to buy a new one...shame on them

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