Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  101 E Old Settlers Blvd Ste 170 Round Rock, TX 78664-2266

• 

  Seagate Government Solutions

  13800 Coppermine Rd Ste 321 & 351 Herndon, VA 20171

• 

  Seagate Technology

  13800 Coppermine Road Suites 321 and 351 Herndon, VA 20171

• 

  Seagate Technology

  7801 Computer Ave Bloomington, MN 55435-5412

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using seagate harddrives for about 3 years now. i had a previous complaint where they kept replacing drives under warranty with deffective drives. Eventually they did replace those with new drives that all worked due to the BBB Complaint (thank you guys). But since then they just kept replacing the drives out of 6 drives i purchased i constantly had one drive in for "repair". Now they dissabled the warranty website (it's not been working for over a year, and you have to use the chat support to get service). I purchaed 6 drives, and have replaced them about ***** times. Completely unreasonable. They can easily see my history under ********************* But now They just say "sorry your drives are no longer in warranty, It doesn't matter that we keep replacing them, it doesn't matter they do not work. Our only obligation is to replace them within the warranty.What i want? I want them to replace them with 6 western digital drives. Since switching i've only had 1 fail.

  Business Response

  Date: 04/08/2025

  Mr. ****** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ****** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered. 

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23136752
  
  I am rejecting this response because:

  They have reached out and will replace the drivers with a different model. Not exactly what I wanted but will be acceptable once they follow through. 

  The problem is their follow through will probably be difficult. They already can't recieve my emails "for some reason" and didn't give me any direct number to call. 

  So Im still hopeful but we'll see, it hasn't been resolved yet. I'll update if BBB allows me. 

   

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/10/2025

  Seagate and Mr. ****** have agreed to a resolution and Seagate its following up with the customer and we are compromise to follow up until this has been resolved. Mr. ****** has been provided with a label to return his faulty drive. Once received Seagate would replace it with the model agreed on. 

• Initial Complaint

  Date:03/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concerns regarding a 4TB external memory drive I purchased from ******, which has led to an extremely disappointing experience. My primary purpose for buying this drive was to transfer my childrens childhood pictures from my old computer to preserve them. After weeks of transferring the images onto the drive, I was finally finished and took the extra step of connecting the drive to another computer to ensure that all the pictures had been successfully transferred. Everything seemed to be fine at that time, and I confirmed that the images were present on the drive.However, several months later, when I went back to look at the pictures, I discovered that the drive was completely blank. This was, understandably, a distressing experience for me, as these pictures hold immense sentimental value to my ********* an attempt to recover the lost data, I reached out to Seagate for support. I found the process difficult and confusing, especially as there was no available phone number for direct communication. After texting with a representative, I was able to ship the drive to Seagates recovery department. After a month of waiting, I received an email stating that they were unsuccessful in retrieving any data from the drive.I am extremely dissatisfied with the performance of this product, as well as the customer service I received. My hope is that consumers are made aware of the potential risks associated with purchasing this product, as it has failed to deliver on its primary function of data storage.I am urging Seagate to take responsibility for the quality of their products and to improve their customer service process to prevent future frustration for other customers who might face similar issues.

  Business Response

  Date: 03/12/2025

  Mr. ******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ******** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 16tb Seagate ******** Pro drive from ****** on December 2 2024 for $250. The Serial Number of the drive is ********. The drive started to fail in early January 2025, reporting S.M.A.R.T failures. As the drive was functioning as part of a RAID, I needed an immediate replacement before it entirely failed. As such, I started the RMA process with Seagate and requested an overnight replacement, which would have cost me ~$35 if I recall correctly. The replacement drive would also come with packaging and a prepaid shipping label to send the old drive back. However, Seagate's payment systems for the priority replacement denied my payment. I tried two other cards, all of which were also denied. I verified pending holds on these cards from my attempts - the holds were successful. I even called my bank to see if there was a processing error on our end - and my bank said no; everything looked fine and the issue was on Seagate's end. As such, I contacted their support. They escalated the issue but were unable to resolve it. As such, I purchased a replacement drive through another merchant. I'm still unable to complete the priority RMA with seagate for the same issues. They now think that this issue is because I'm not using a ***** email address, but now their system errors when I try to submit an order with my ***** address. Support reference: ********************************* As this has been going on for over a month, and taken many hours of my time, I requested that alternative solutions be pursued - but this was denied. As it stands, I'm still unable to submit the RMA.

  Business Response

  Date: 02/18/2025

  Mr. F******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. F******** have agreed to a resolution of the issue and he has been provided with Seagate’s contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Michael F********

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/24, I purchased a Seagate Tech game drive for a PS5 as a gift for Xmas. I spent $138.11, which included tax. On 11/29/24, Seagate shipped the device *** ground (3-7 days). However, the device did not arrive. It was lost by *** somewhere in ************, ********. On 12/13/24, I contacted Seagate by their chat system and reported the issue. I also asked for a refund of my payment. I can see that Seagate submitted a claim to *** when I check the *** tracking number. Seagate would not issue an immediate ********* order to ensure I had the gift in time for Xmas, I ordered a replacement on 12/13/24. This did arrive. So, I dont want a replacement drive.On 12/26/24, I contacted Seagate by chat and asked for an update on my refund. I was told only that I should wait. Seagate was waiting for *** to resolve its claim from Seagate.I checked again on 2/4/25 via Seagates chat. Again, Seagate dates that the issue was their processing system. It was running slow but that a refund was imminent. It is now 2/10/25. I still have no refund.

  Business Response

  Date: 02/18/2025

  Mr. ***** contacted the Better Business Bureau regarding an issue with his Seagate order. Seagate is actively working with Mr. ***** to reach the best possible resolution and will continue to do so until the matter is fully resolved. From the BBB's standpoint, Seagate considers this matter addressed and will continue to manage it internally with the customer. ********************** values its customers and regrets any inconvenience this issue may have caused.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22923138
  
  I am rejecting this response because:

  I do not yet have a refund. The most Seagate has offered is that their systems do not allow for a refund at this time. I did receive an alternative from Seagate. I could either provide my bank account or ****** account for a refund. Although I did provide my ****** account, the automated response suggests that I need to wait 5-7 days for the refund process. Given that their support supervisor has said their software system is not working, I have no idea if this will actually happen. So, I hesitate to dismiss the issue before I see the refund.

  I also have to say, Seagates support supervisor seems less than willing to actually assist. All of his communications have simply stated that they have a tech issue and that I should bear the cost of the technical imposition.
  

  Just today he sent another email stating that we haven't heard back from you in the last 48 business hours. We would like to reinforce that we expect to have updates regarding this matter during the first week of March.
  
  Our best recommendation is to resume this conversation by then so we can avoid extra emails or contacts, as for the time being, we have no updates to provide.
  

  I am not sure what I should respond to apart from offering my ****** account for the refund. Anything else they have offered was a delay. I also dislike that he indicates Seagate would like to avoid extra emails or contact with a customer.

  Anyway, I will confirm with you in 5-7 days if I have gotten a refund.

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/24/2025

  Seagate is actively collaborating with Mr. ***** to achieve the best possible resolution and will continue to do so until the matter is fully resolved. From the BBB's standpoint, Seagate considers this matter addressed but will not close the customer case internally until full resolution is delivered. Seagate values its customers and regrets any inconvenience caused.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22923138
  
  I am rejecting this response because: I am struggling to understand their response. To say that they consider the matter settled from their perspective is certainly convenient for Seagate. But it seems premature. 
  

  I agree that they contacted me to ask for the method I prefer to use in getting a refund. However, I have seen no evidence that a refund is actually going to appear. I dont accept that I should be okay dismissing my complaint before Seagate has fulfilled my refund.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2024 I purchased a SeaGate portable hard drive through ******. The hard drive failed in January 2025 - outside of Amazon's 120-day return window, but within SeaGate's 1-year warranty guarantee.On Jan 27 I filed a warranty claim with SeaGate and received RMA IR60274782. I shipped the failed drive to SeaGate via *** using a prepaid *** ship label. *** subsequently lost the package. SeaGate **** confirmed the package as "lost" and provided me another *** tracking for a "replacement drive" they were sending. ( New *** tracking:1ZE4C5430350515018) This package has gone missing as well. There is no tracking update on the *** website as of February 6th @ 11:30 PM and SeaGate doesn't respond to email inquiries Can you please assist me in getting the replacement drive they have promised?-SeaGate's Return Authorization paperwork is attached (RMA IR60274782) -original *** package tracking info

  Business Response

  Date: 02/14/2025

  Ms. ******* contacted the Better Business Bureau regarding an issue with their Seagate product. Seagate has attempted to reach out to ************************ times through various contact methods; however, no response has been received after several attempts. Contact information for Seagate has been provided in case this issue is still not resolved or any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue closed

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Created a *** warranty claim with Seagate and paid to have them ship a replacement hard drive with a return shipping label. I received the replacement drive and dropped off the bad drive using their shipping label to ***. *** provided a Proof of Delivery of the returned drive. Seagate claims they didn't receive the returned drive and charged $648.00 to my card. I contacted Seagate Support via Chat several times and they still say they are reviewing the case and have NOT refunded the charge. I provided the Proof of Delivery from their shipper: **** This has been ongoing for over a month and they still maintain they need time to review their internal issues. I maintain that a Proof of Delivery is all they need to process a refund as I don't have any further liability as it's clearly an internal issue between Seagate and **** I want my cc charge refunded ASAP.

  Business Response

  Date: 02/13/2025

  Mr. ***** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ***** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Seagate 3TB Personal Cloud network drive a few years ago. Seagate had a website "****************************************" to allow access and configure the network drive. Seagate discontinued the support for my drive about 2 years ago, but the website used to manage the drive used to be available. Now, I am having an issue that requires access to the drive to reset my configuration, but Seagate has also eliminated the website and I no longer have access to change my network drive configuration. That is absurd. I believe they did that to force people to replace their old product with new ones. That is an unfair marketing practice, that is probably illegal and should not be tolerated.

  Business Response

  Date: 02/05/2025

  Mr. ******* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ******* have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.
  

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 31, 2024 ******** *** ****-************ / ***** ***********1 Quantity 3 Case #******** Second time I have purchased from this company. First order was placed and delivered with no issues. Second order appears to be stuck in "processing". Attempted to call phone number but it is a circular menu that tells you to use the website Went to website and can get someone to respond in Chat but once I tell them why I am there they respond I must talk to their "store support" which is only open during certain hours. I have tried at opening and at closing but each time I am placed in a blank chat with no one on the other end. First time I waited for over an hour for someone to respond after that I only gave them 10-15 minutes before disconnecting. I also filed an elevated claim with them. Waiting to hear back but considering how they handle their normal customer service I am assuming it will not get a response either.

  Customer Answer

  Date: 01/16/2025

  Good Evening,

   

  Subject business responded yesterday.

  They said that their store would be down at least until March and that they are currently unable to ship any orders. 

  They apologized for their store support system being overloaded as well.

  They hope to be able to ship my order soon and gave me a 50% off coupon for when the store comes back online. 

  Basically they said they were hacked without actually saying they were hacked. 

  I would like to withdraw my complaint if possible.

   

  Sincerely,

  Lee

• Initial Complaint

  Date:01/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 orders for seagate hard drives on 1/1/25 and 1/2/25 Order # ********* Order # ********* Order # ********* As of 1/11/2025 they still show status of "processing".I chatted once with a CSR who advised me they would be all delivered by this date.I request the company please email me with a disposition on these orders, and if they have not fulfilled the orders, then to overnight them on their expense due to their delay . Thank you.

  Business Response

  Date: 01/17/2025

  Mr. **** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has provided information to the customer, and a resolution has been offered. Additionally, Seagate has shared contact information for any future concerns. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

• Initial Complaint

  Date:12/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product that upon arrival was not advertised appropriately stating it was able to be used for hardware I own and when I tested it was not compatible like it was advertised to be. I attempted to reach out to the company regarding a refund and to return the product but I was instead hung up on and never emailed back, and overall treated unfairly.

  Business Response

  Date: 01/06/2025

  Mr. ******* contacted the Better Business Bureau regarding an issue with their Seagate product. Seagate has made multiple attempts to reach out to Mr. ******* through various contact methods; however, no response has been received despite repeated efforts. During these attempts, Seagate provided a resolution and instructions to the customer. Additionally, ********************** shared contact information for any potential future concerns. Seagate values its customers and sincerely regrets any inconvenience this matter may have caused. The company considers this issue answered.