Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoDaddy.com LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoDaddy.com LLC

  2155 E Godaddy Way Tempe, AZ 85284

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began to receive a 3 year service for website hosting and for the hosting service of website name. I was not able to create a personal company website on their hosting website. After 3-5 weeks of trying, I asked for a refund of the ******* website hosting service I have. That is, I prepaid for 3 years of website hosting and website name hosting, I used 30 days of their service, and asked for a refund of the remaining 2 years and 11 months of this same service. They said I only had 7 days to ask for a refund of this service that lasts 3 years in total.I am not and will not use their service anymore. I need a refund of that portion that I have NOT used, which is almost the entire amount, about $750 out of $780 in total.I prepaid for the entire 3 years of this service, so I am not able to stop any payment stream I would have (if I had not prepaid)Please help me get a refund for all the service that I have not yet received, nor will I receive in the future. I refuse to use their service again. They did not try to help, they did not try to fix the problem, they did not try to solve any of my issues. Their only solution was for me to spend an addition $1,000-$2,000 to have some off-site person (company?) create a new website. I was not about to spend more money with them, if they could not solve any of the issues I had already Who wants to spend more hard-earned good money after bad, already spent money?

  

  Business Response

  Date: 04/22/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 1, 2025, our customer purchased a Websites + Marketing Premium plan for a three-year term during a phone call with our Care Team.  Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform designed to help customers easily build and manage their websites. As this is a self-service product, GoDaddy provides a comprehensive library of support articles and tutorials to assist customers in the website-building process. These resources are available at: *************************************************************************************************************************************************.
  
  On April 8, 2025, our customer contacted our Care Team via phone to inquire about a refund. During this call, they were correctly informed that the product was not eligible for a refund, per our refund policy found at: ***************************************************/refund-policy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While our refund policy does not typically allow for reimbursement in such cases, we understand and empathize with our customers situation. As a one-time courtesy, our office has processed a full refund for the purchase in question. Our customer can expect the funds to be returned to their original payment method within 57 business days.
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards,
  **** *.
  Office of the CEO - GoDaddy 
  

  Customer Answer

  Date: 04/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent over $2,100 on GoDaddy products & $3000 on merchandise for my *********** always had great svc yrs ago. I started 11/2024 rebuilding my 2 websites.1 is my marketing business: I paid for Full Domain *************** was compromised 3 times-no explanation causing me a loss in business when it portrayed as a suspicious site with a ********** other site only needed a few tweaks for a mid-January *********** Day launch so I call for assistance w/some backend issues. Over the course of 1 mo, I spoke to over 20 diff **** via chat&phone, all giving me conflicting info, messed up my site even further, & halted my business until it was too late to launch. I missed work for no sleep on a day I spent 9 hrs on chat 6:30pm-3:30am, I was dropped 4x not knowing & having to ***eat myself every time after. I was told I should add an authenticator & was disconnected. I call back & was told to delete it so they can help further.I ask if this would halt my site from publishing & was advised it would not, but it blocked full access to my account for almost 2 weeks! A *** told me it shouldn't have been deleted as it takes up to 48 hrs return & sent me a form to fill out for resolution dpt.I wait, call back & am told 72 hrs. Next day, I'm told another form needs to be sent with my license & wait 72 more hrs. I ask each day to speak to the resolution ***** but was told there's no contact for them. The last call, the *** called the dpt, pulled my forms & got my site up immediately. Now, 7 days from *********** Day, it's too late for orders to be processed in time. Embarassed, I contact my waitlist with w/apologies. I sent a letter to the CEO referencing their refund policy if revenue loss, ledgers for all services bought w/payments I paid, unsold merchandise, call & chat logs from over 10 **** causing a loss in clients, sales & a $1500 deal from my mktg business bc my site was always down. The response received referenced only 2 **** & notes a small refund of only $191 & an apology.

  

  Business Response

  Date: 04/21/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On January 10, 2025, our customer purchased a one-year Websites + Marketing (W+M) plan via phone through our Care Team. Websites +Marketing is GoDaddys proprietary, template-based, do-it-yourself platform designed to help users create and manage their websites.
  Subsequently, on January 25, 2025, they contacted our Care Team to upgrade their W+M plan. On March 21, 2025, they inquired about a refund related to their most recent purchase. A refund was processed on March *******, and the product was left active in their account for one year at no cost.
  As this is a self-service platform, GoDaddy offers an extensive library of support articles and tutorials to help customers navigate and utilize the platform. These resources are available at: *************************************************************************************************************************************************.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We appreciate our customers' candid feedback about our service levels.
  Despite our policy requiring product cancellation for refunds,a partial refund was granted as a courtesy, while allowing continued access to the upgraded version of W+M. Our refund policy can be reviewed here: ***************************************************/refund-policy.
  Given that a partial refund has already been issued, we must respectfully decline any further refund requests. Moving forward, any refund requests will be evaluated and processed in accordance with the policy linked above.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  **** *.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy stole my domains and is selling to my customers & associating themselves with my LLC's & ******* store without consent. I paid for my domains in full & haven't broken any policies. They refuse to give me my domains & have ruined my business. I purchased *********************** 2 months ago in full on Sun, Feb 23, 10:43AM. I have told GoDaddy to stop advertising to my customers on my domains. They refuse. I have told GoDaddy to give me my domains so I can go to a hosting company that won't steal my site. They refuse. GoDaddy is holding my domains hostage and selling to my customers while preventing my ******* products to show on my ******* website is embedded into all of my social media and videos. All of my views for that now go to GoDaddy without my consent. My customers literally cannot buy from my ******* shop due to GoDaddy selling my domains.When I reached out to GoDaddy on ******* they lied and said they are not selling to my customers, but when you go to my website you can see their logo and they have a link the viewer can click to buy my domain. GoDaddy stole my domain and is selling it.On ******* GoDaddy has hidden my replies trying to get them to stop and get my domains so I can go elsewhere.I have 51 Shopify products that GoDaddy has destroyed.I was getting thousand of views per day on my site. But, GoDaddy has destroyed that. Now I literally get 0 views on my website.I've told GoDaddy to stop associating me website with their brand. They refuse.GoDaddy is engaged in bad business practices. GoDaddy need to compensated me for the destruction of my brand and my business and the theft of my domains, the emotional trauma of watch a huge corporation destroy my business, and give my domains back.

  

  Business Response

  Date: 04/18/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  GoDaddy has an established and vetted policy in place to verify the validity of transactions that take place within our customers accounts.?This process protects both our customers and ********************** from potentially fraudulent transactions.???
  
  On February 23 and April 10, 2025, our customer made several online purchases within their GoDaddy account. These transactions were flagged for review by GoDaddys Verifications Team. Subsequently, our customers purchases were refunded, and the domains were suspended until our customer provided the necessary documentation to complete the verification process.
  
  As noted in the screen shares provided by our customer as part of this complaint, **********************'s Social media team correctly instructed them to email **************************************** with the information that had been requested of them.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customer, ********************** takes its commitment to consumer protection very seriously. As part of an ongoing effort to protect our customers and credit card holders from unauthorized online purchases, GoDaddy routinely requests payment verification for purchases. We encourage our customer to work with our Payment Verifications Team for further assistance regarding their account.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  

  
  Kindest regards,
  
  ******
  Office of the CEO GoDaddy
  

  
  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Godaddy an additional $365 for a service that was suppose to address my issue regarding memory. I find out, that issue was not corrected and sold me a service that is not what i needed and then they proceed to ask me for an addtional $88 to give me more memory.I already pay them $1200 a year for god knows what!

  

  Business Response

  Date: 04/18/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer previously utilized our ********* 365 Email Plus tier. This product includes 50 GB of email storage and uses a custom domain name to host the email.

  On April 15, 2025, our customer contacted our *********** with concern that they were nearing their storage limits. During this interaction our staff assisted our customer with upgrading their email to ********* Business Professional, which also includes a storage limit of 50 GB. We apologize for the misinformation provided and for any inconvenience caused by this interaction.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We appreciate our customer's candid feedback about our service levels and have shared their concerns with our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.

  Our office has successfully connected with our customer to resolve their concerns. As a gesture of goodwill, we have upgraded their email service to include 1 TB of storage capacity at no cost to them. We will continue to work with our customer to ensure the upgrade is completed correctly.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $358.64 by GoDaddy on 3/13/24 for a service I did not authorize. I just noticed this charge as I was doing my taxes - it went unnoticed prior. I had received renewal reminders for a much smaller amount ($21.99) and did not respond because I no longer use the service. I never received notice of this larger charge. I contacted GoDaddy for a refund, but they declined. I haven't used the website for years and did not approve this renewal. I'm requesting a full refund and account closure.

  

  Business Response

  Date: 04/21/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On March 12, 2018, our customer purchased an Economy cPanel hosting plan for a 3-year term via online purchase. That plan auto-renewed in accordance with our customer's account settings on March 12, 2021.

  On March 12, 2024, per our customers account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with our customer. ********************** provides its customers with full control over renewal preferences. Customers may, at any time,log into their account and modify those preferences. Account management is a customer responsibility.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customer and have attempted to connect with them to resolve their concerns, but have not been successful. Our office remains available to work with our customer toward an amicable resolution.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with GoDaddy since 2017, always paying for 3 years worth of hosting service for renewals.GoDaddy performed a force migration for hosting platform in 2024 with ***8.1 Now for any websites that use ***8.0 or below, they offer to downgrade *** from 8.1 to 8.0 or below for additional $60 per year. I was not made aware of this change when I renewed my hosting in October 2024. Due to my *** being 8.0, I am not able to access the admin side of my website. I have contacted GoDaddy on numerous occasions without avail. They kept telling me that they are not sure what the problem is and always offered to use their web developing services. Nevertheless, they refused to tell me that the problem is with the *** being an older version. This type of practice is leaving with more questions than answers.I want a free downgrade from ***8.1 to ***8.0 from GoDaddy.

  

  Business Response

  Date: 04/16/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  In 2024, in an effort to encourage our customers to maintain their websites and keep their *** up to date, GoDaddy implemented a fee for *** Extended Support. *** Extended Support is a paid add-on for websites hosted on versions of *** that ******* no longer supports. This support includes ongoing security patches for outdated *** versions to ensure a secure hosting environment.
  ******************************************************************

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office connected with our customer and as a one-time courtesy, provided the *** Extended Support for free. They will be responsible for renewing the addon service upon renewal of their hosting plan in October of 2026.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *********
  
   
  

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the care taker and executor of my mothers estate. I am in charge of taking care of her website domains that is hosted on GoDaddy. She has several domain names and they have been charged for their subscriptions. The issue is account access. I have provided all necessary documents to prove she is deceased and all forms of ID. Including a death certificate. Godaddy will still not allow access unless we respond to her 2 step verification method sent to her OLD phone number which she no longer has. When the domains expire which is at the end of this Month (April) **** will SELL her domains after 30 days. Is this even legal? She has been paying them for years!

  

  Business Response

  Date: 04/18/2025

  We regret hearing about the passing of one of our customers. Thank you for the opportunity to address the concerns presented.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On November 16, 2017, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional layer of security.?2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
  
  Between March 28 and April 15, 2025, GoDaddy received multiple requests to remove 2FA from our customer's account.
  
  In the event of an account owners death, ********************** has a vetted process to allow parties not listed on an account the opportunity to gain access. More information on this process can be located here: *************************************************************************************************
  
  As one of the domain names in the account had expired during the attempts to gain access, GoDaddys Account Recovery Team renewed the domain name as a courtesy to allow the complainant time to recover the account.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 17, 2025, after confirming the documents submitted, GoDaddys Account Recovery Team removed 2FA from the account, allowing access.
  
  Thank you again for the opportunity to address the presented concerns.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my annual website subscription within 30 days of being charged on my C/C. Go daddy has refused to refund me. I have been very patient and spent hours trying to get a refund and they have refused. ******** customer service!

  

  Business Response

  Date: 04/17/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On January 31, 2020, our customer signed up for a one-month free trial of our Websites+Marketing (W+M) Standard, renewing annually.
  
  On February 28, 2025, per our customer's account preferences, ********************** automatically renewed the W+M in good faith to honor agreements with them. GoDaddy sent renewal notices before expiration, informing them that the expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with complete control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  On March 17, 2025, they contacted our *********** to inquire about a refund. During this interaction, they were advised correctly that they were not eligible for a refund per GoDaddy's Refund Policy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While our customer's request is outside of our refund policy, we empathize with them, and as a one-time courtesy, we have provided a refund for the W+M. However, in the future, all refunds must be processed in accordance with our refund policy, which can be found at: *****************************************************************. Please allow 7-10 business days for this to reflect with their financial institution. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Registered and purchased domains and outlook emails adresses with godaddy. Emails were not functional, contacted support which said it will be resolved in a few hours. The same thing kept happening for days at the time, support lied saying they will solve the issue, the issue was never solved, the product I purchased was not functional and not accessible and support did lie every day saying that it will be solved within few hours, closing the chat. To this day after 4 days the service is still not available. Support even suggested I fix the problem (?). Support lied repeatedly and have no recourse but submit an official complaint against the company. Every single support chat transcript is not delivered to the customers so I don't have access to the chats. I created a ticket and still issue not resolved: Case Note created with ID: ********* - Name is ******** ******* Email address is ************************************* (this is the name of the third support agent who promised but did not deliver) - they even tried to upsell me more products instead of fixing the issue

  

  Business Response

  Date: 04/15/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Between April 4 and April 8, 2025, our customer registered multiple domain names and multiple ********* 365 (M365) Email Essentials plans for a one-year term each.
  
  Between April 10 and April 14, 2025, our customer contacted our *********** via online chat to inquire about several M365 plans not setting up. On April 11, 2025, our staff escalated their concerns to our Advanced Technical Support (ATS) and advised to allow ***** business hours for ATS to review.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 15, 2025, our ATS reviewed their M365 setup and were able to get their email plans up and running.
  
  Additionally, we appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers thoroughly review their concerns in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at *************************************************************************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 04/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ****************** domain and a ********* 365 Outlook email ************************ from Go Daddy, yesterday on April 9, 2025. My account seems compromised. There could be duplicate database records created by my identity. I'm being tortured by Go Daddy employees. It seems like they can do more.I've had too many too many problems as a new customer. Please check my database record account. Should be only one database record, all information should be spelled accurately with no missing or altered information. I'm experiencing a missing email, email drafts showing up in the inbox, an email prepared on my mobile phone didn't show up in my business email account after signing in from a laptop, my business email URL at ************************ doesn't always open to the sign in page. It also opens to error messages or blank pages. My password stops working. I'm told my username or password doesn't exist. I'll not reset my password to possibly help an attempt to steal and takeover my original account. This is an insider database issue not a password issue. I'm blocked from signing into my account! Someone activated the security default feature. I'm told I need to download the ********* authenticator app but I still can't sign into my account. I'm looped around in circles and nothing is helping. Someone published my domain with a mobile phone webpage design I'd not chosen. Who needs my company's domain to be public so desperately? This is my decision. I wasn't finished designing this.Please have the Go Daddy executive office and IT department check my database record/account. Please deactivate the default security in my account. Its blocking me from signing in. Please make sure there's only one URL generated for signing into my business email at ************************. Please help me contact the OWNER or executives at Go Daddy. I'm a prefunded tech startup. I don't have resources for many options.Thank You!

  

  Business Response

  Date: 04/11/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 9, 2025, our customer created a new ********************** account and purchased a new domain name registration and an Office 365 email plan. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 11, 2025, our office connected with our customer via phone to discuss their concerns.  We will remain available to assist them as needed, and can be reached via email at *************************************************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/14/2025

  
  Better Business Bureau:
  
  I've received a call from Go Daddy's Office of the CEO on April 11, 2025, at 12:35 PM.  Complaint ID ******** has been resolved.
  

  Thank You!

  Regards,

   ***** ********