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Business Profile

General Engineering Contractor

NPL Construction Co

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Engineering Contractor.

Complaints

This profile includes complaints for NPL Construction Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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NPL Construction Co has 14 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of your construction trucks was driving down the street without a covering over its trailer bed a rock cracked my windshield. I tried being civil about it and calling the local company at the number listed on truck but I got the run around. One guy called stating he would send me form, another guy called me stating truck had "sticky asphalt" in it and it was impossible to fly out of truck bed, and another guy sends me a letter stating truck was empty. All of it sounds like an excuse into not reimbursing me for windshield.

    • Initial Complaint

      Date:12/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been working with *** to schedule gas meter moving (they are the only contractor you can use with our monopoly gas company **************** They scheduled after waiting three weeks to "get on the calendar" an appointment for 12/14 at 8:30am which we confirmed two weeks ago. No one responded to emails or phone messages with the schedular earlier this week. No one showed up to do the work. They refuse to provide a contact number or office number beyond the scheduler. I reached the unaffiliated estimator and was informed that they decided to close the office for the rest of the year. Calls to main office (found through internet searches) go unanswered.

    NPL Construction Co is NOT a BBB Accredited Business.

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